Role Description Galileo is seeking a Director, Implementation to lead our implementation and eligibility functions. In this high-impact leadership role, you will be the architect of the systems, processes, and playbooks required to launch complex partnerships at scale. You will act as the critical bridge between Sales and Client Services, ensuring that the promises made during the commercial process are translated into operational reality. You will partner closely with a number of internal teams, including Product, Clinical, Revenue Cycle Management, and Insights. This is a business operations and client-facing leadership role focused on launching healthcare delivery and health plan partnerships, not an internal IT software deployment role. This role will also be responsible for evolving Galileo’s implementation function to scale through automation, data, and emerging AI capabilities, reducing manual effort, accelerating time-to-launch, and improving overall client experience. Managing a diverse portfolio that includes Health Plans, Health Systems, Employers, Marketplaces, Federal and SLED (State, Local, and Education) clients, you will navigate a demanding sales pipeline to drive growth across multiple lines of business. This is a remote position, reporting into our VP, Commercial and Client Operations. Responsibilities - Strategic Leadership and Scaling - Define and execute implementation playbooks that ensure repeatable, high-quality client launches across all clients. - Build a scalable, automation-first implementation model that enables growth without linear headcount increases. - Lead the handoff process between Sales (pre-contract) and Client Services (post-launch), ensuring continuity and alignment with multiple internal teams. - Partner with Sales during active deal stages to flag implementation risks, inform go-live timelines, and influence client decisions including off-cycle launches. - Bring a systems-thinking approach that connects Sales, Operations, Data, and Engineering into a cohesive operating model supporting long-term client success. - Manage and develop your team, holding shared accountability for a portfolio of 20+ annual launches. - Eligibility and Data Management - Own end-to-end implementation for large-scale clients (20k+ lives), including behavioral health, pediatrics, on-site popups, FFS structures, and health plan integrations. - Define and maintain eligibility and roster management processes across client types, including real-time eligibility gating, file-based roster management, and member offboarding. - Oversee the business logic and operational standards for client eligibility and roster management (including EDI/834 workflows), partnering with technical teams who handle the underlying engineering. - Identify and implement automation opportunities across the implementation lifecycle to reduce manual effort and improve accuracy. - Explore and apply AI-driven solutions where appropriate, data validation, file processing, anomaly detection, to improve efficiency and scalability. - Lead translation of complex client data needs into technical requirements, ensuring data quality across clinical and billing systems. - Own and maintain comprehensive documentation for all implementation workflows. - Analytics and Pipeline Visibility - Build and deliver real-time visibility into the implementation pipeline, including timelines, risks, dependencies, and project health. - Migrate implementation tracking from Google Drive into Salesforce, establishing pipeline visibility and capacity planning infrastructure. - Build and own a standard reporting suite (internal and client-facing) tracking implementation milestones, enrollment metrics, and data integrity. - Partner with Data teams to create scalable analytics that support operational decision-making, forecasting, and continuous improvement. - Define and track key success metrics: time-to-launch, data quality, and implementation performance. - Client Relationship and Execution - Serve as the strategic front-line lead for partner stakeholders, providing high-touch guidance through technical integrations and onboarding for virtual and community-based delivery models. - Act as the bridge from the initial sales cycle to operational reality, professionalizing the concierge experience while deepening the trust established by Sales. - Integrate Client Services account teams early during implementation to facilitate a seamless transition to long-term account management. - Operate with the mindset that long-term client success and renewal begin during implementation. Qualifications - 7+ years leading complex technical implementations within the healthcare ecosystem (Payer, Provider, or Health Tech). - A proven track record implementing for Health Plans, Health Systems, Employers, and/or SLED clients, including accounts at 20k+ lives scale. - Experience managing 20+ concurrent implementations across mixed lines of business and/or complexities (e.g. global). - Deep understanding of healthcare data exchange (HL7, FHIR, EDI) and the nuances of managing eligibility and reporting files. - Hands-on eligibility file management experience: roster ingestion, member gating, and offboarding. - CRM experience used for implementation tracking, pipeline management, and reporting (Salesforce preferred). - Experience designing and implementing automation solutions within operational workflows. - Familiarity with AI applications in business operations, with an ability to identify practical use cases. - Proficiency building or refining dashboards (Tableau, Looker, Power BI) and project management tooling. - Experience managing at least one direct report; track record building and developing teams preferred. - Exceptional external client-facing skills, with the ability to influence senior-level stakeholders. - A player-coach mentality: equally comfortable at the strategic level and rolling up your sleeves to solve immediate partner roadblocks. - PMP, CPHIMS, or equivalent professional certification a plus. Benefits - Medical / Dental / Vision insurance. - Flexible Spending Account. - Health Savings Account + match. - Company paid STD/LTD, AD&D, and Life insurance. - Paid Family Leave. - 401K + match. - Paid Time Off.

• You answer user questions about sports, recovery & sleep via chat. • You support day-to-day operations of our digital processes (online courses, app). • You handle the setup and maintenance of our course and app content in our systems. • You consolidate recurring user feedback from the chat and relay structured improvement suggestions to the team. • You assist with quality assurance of our digital content.

Role Description As the Head of Service, you will take Rise’s product vision and make it operational—designing and executing on the KPIs, training frameworks, onboarding systems, and technical support structures that allow a globally distributed team to deliver consistently excellent service to 500+ students worldwide. You will build what needs building, manage what needs managing, and own the full arc from product iteration to student outcome. Our first significant service revamp in two years is about to launch; you’ll step into an active, evolving program and shape how it scales. You will report directly to Senior Director, Product at Crimson Education and will manage the Crimson Rise Team Leads and Head of Operations, who collectively oversee a team of 15+ full-time Strategists, 3 full-time Student Success Managers, and 200+ part-time tutors/mentors. You’ll work cross-functionally with competition program partners, the Rise marketing team, and local sales and Core service teams across regions. Fundamentally, you'll be responsible for: - Building and owning the operational infrastructure that allows Rise to run at scale - Driving implementation of current and upcoming Rise product iterations - Revenue retention for current and graduating Rise students - Leading, developing, and managing the Rise leadership team and strategy globally - Personally delivering outstanding service to a small portfolio of VIP students - Managing key cross-functional relationships: operations, sales, marketing, competition partners, and Crimson Core (the G9+ service that Rise students graduate into) What your work entails: - Infrastructure design and product implementation - Translating Rise product vision into operational systems: KPIs, tracking mechanisms, onboarding frameworks, and training curricula - Identifying gaps in current delivery and designing scalable, financially sound solutions - Ensuring service changes account for market pricing and are operationally viable before rollout - Building or speccing the tooling and technology that supports Team Leads and Strategists in delivering consistently high quality work - Designing service framework and leading implementation of upcoming product iterations, including our early years (ages 6-10) product launch - Team leadership and performance management - Hiring, onboarding, and developing Strategists and Team Leads across regions - Driving alignment and cohesive service delivery between Strategists and Tutors/Mentors - Running 1:1s and performance reviews; maintaining development plans for every direct report - Monitoring student outcomes and consistent delivery across the team - Coaching for Rise strategy craft and individual professional growth within Crimson - Student delivery - Personally managing a small portfolio of VIP students to the highest Rise standard - Maintaining expert-level knowledge of admissions trends, competition strategy, and Rise methodology to credibly model and teach the craft - Cross-functional stakeholder management - Building and sustaining trust with the sales team; serving as a credible, proactive partner in complex pre-enrollment conversations - Partnering with Crimson Honors (competitions), Indigo, and other relevant Crimson Enrichment services to build complementary services that support Rise students - Collaborating with Crimson Core (G9+), Crimson Athletics, and other related service teams to ensure smooth transitions and proactive escalation management for shared students Qualifications - Undergraduate degree from a Top 20 US or Top 20 UK university - 5+ years professional experience, with demonstrated people management responsibility - Proven track record of building operational systems from scratch, or of significantly improving existing operational systems - Experience in a client-facing service role with high-expectations clients or families - Ability to personally deliver Crimson Rise (education consulting) at the highest standard; or a credible, specific plan to develop this skill rapidly - Admissions, educational consulting, or academic instructional experience beneficial Requirements - Operational systems design: ability to build KPI frameworks, tracking mechanisms, and training programs from the ground up - People leadership and coaching: can develop and manage a distributed, remote team with varied experience levels - Multi-stakeholder fluency: effective communicator with clients/families, sales teams, contractors, and senior leadership - Directness and early escalation: comfortable surfacing problems before they become crises - Self-directed in ambiguous scenarios - AI/Tech comfort: can use LLMs to spec what needs to be built, work productively with dev teams, and maintain ownership of interim tech solutions for tracking/driving student progress - Superior written and oral communication Benefits - Significant growth potential within one of the world’s leading education companies - Performance-based reward system—internal promotions and role changes made up 33% of all recruitment last year - Individualized mentoring and development with Crimson’s leadership team - Flexible work hours, 100% remote (US time zone preferred) - Learning and development budget

• You'll work directly alongside our Revenue Strategist on listing optimisation across Airbnb and our other distribution channels • Listing optimisation — keeping listings performing at their best across platforms • Cross-platform content consistency — manage the full propagation across all OTAs and update Airtable and Notion without prompting • Back office discipline — content distributed across platforms must always match what's stored centrally • Analytics & performance tracking — monitoring conversion rate, click-through rate, and search ranking