• Own the full account — strategy, growth execution, and P&L • Identify and close new business opportunities across the client portfolio • Negotiate pricing and engagement structures • Drive overall client satisfaction by anticipating needs and resolving issues • Connect decision makers at the client with the right Blend360 capabilities • Act as a trusted advisor to senior client stakeholders

Role Description As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 30-40 single-location and small-multi-location service businesses — primarily law firms, specialty medical practices, and dental practices focusing on delivering exceptional account management and fostering long-term client relationships. - Responsible for account strategy, maximizing client opportunities through upselling and cross-selling, communicating value, and delivering insights related to business development and operations. - Collaborate closely with Client Success Assistants (CSAs) for operational and administrative support. - Report to the Director of Client Experience. - Weekly tasks include: - Reviewing ranking changes and addressing urgent matters with SEO Managers. - Conducting client strategy calls to discuss trends, GBP performance, content roadmap, and campaign next steps. - Preparing monthly reports with your CSA. - Engaging in renewal conversations and upsell positioning for clients hitting milestones. - Identifying new opportunities to enhance daily work. Qualifications - 3+ years managing a portfolio of SEO clients at a digital marketing agency. - Proven track record of managing client relationships and driving client retention. - Experience with organic SEO strategy development and execution. - Strong understanding of Google Business Profile optimization and local search marketing. - Experience analyzing SEO performance data and communicating insights to clients. - Knowledge of Legal, Dental, or Medical industries. - Excellent verbal and written communication skills. - Ability to build trust and rapport with clients quickly. - Problem-solving skills and ability to navigate challenging client conversations. - Strong organizational skills to manage multiple accounts simultaneously. - Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software. Requirements - Comfortable interpreting Google Search Console data and explaining ranking movement to non-technical business owners. - Ability to discuss the trade-offs of a Google Business Profile category change with clients. Benefits - Compensation: $70,000 - $80,000 per year, salary based on experience. - PTO: 2.25 weeks per year. - Health insurance benefits. - 401(k) plan (after 1 year of employment). - Remote work opportunity. Company Description Market My Market is a fast-growing digital marketing agency delivering customized, full-service marketing campaigns that bring companies to life online. We pride ourselves in delivering measurable results that directly impact our clients' businesses. - Target markets include single event legal, specialty medical, and dental clients across the country. - Remarkable growth from 40 clients to nearly 200 clients in just 4 years.

• Manage a portfolio of public-sector customers and serve as their primary strategic partner. • Lead business reviews focused on engagement, outcomes, customer value, and long-term success. • Build strong relationships with benefits leaders, HR teams, consultants, and executive stakeholders. • Partner cross-functionally to advocate for customer needs and deliver an exceptional customer experience. • Identify customer risks, expansion opportunities, and strategic initiatives that strengthen partnerships. • Share customer feedback internally to improve products, processes, and overall customer experience.

• Own a bookings quota and territory, independently sourcing and closing professional services engagements (Statements of Work, fixed-price agreements, multi-year contracts) • Build and maintain trusted relationships with government executives, program managers, and agency leadership • Lead solution-scoping conversations and develop compelling, customer-centric proposals • Navigate SLED/NGO procurement vehicles (e.g., NASPO ValuePoint, cooperative purchasing agreements, state-specific contract vehicles) • Partner with resellers like Carahsoft and other channel partners to maximize services reach • Maintain accurate forecasting and pipeline hygiene in Salesforce CRM • Deliver executive-level presentations and business value storytelling to C-suite and senior government stakeholders • Drive customer adoption and lifecycle management through proactive sales activities for both new and existing accounts • Demonstrated experience with capture strategies, teaming strategies and procurement strategies for large, complex professional services engagements • Demonstrated ability to work with cross-functional teams (license, product, internal operations, architecture and delivery teams) to