• Assign utilization review requests. • Verify and enter data in appropriate system(s). • Provide general support to clinical staff in a team environment. • Access, triage, and assign cases for utilization review (UR). • Respond to telephone inquiries providing accurate information and triage as necessary. • Enter demographics and UR information into claims or clinical management system; maintain data integrity. • Obtain all necessary information required for UR processing from internal and external sources per policies and procedures. • Distribute incoming and outgoing correspondence, faxes, and mail; upload review documents into paperless system as necessary. • Support other units as needed.

• Assign utilization review requests • Verify and enter data in appropriate system(s) • Provide general support to clinical staff in a team environment • Access, triage, and assign cases for utilization review (UR) • Respond to telephone inquiries proving accurate information and triage as necessary • Enter demographics and UR information into claims or clinical management system; maintain data integrity • Obtain all necessary information required for UR processing from internal and external sources per policies and procedures • Distribute incoming and outgoing correspondence, faxes and mail; upload review documents into paperless system as necessary • Support other units as needed

• You can smell a suppressed listing • You’ve got a sixth sense for trouble • You’re fluent in Amazon Seller Central • You understand how listings, keywords, ads, and account health work together • Disciplined execution drives real marketplace growth • Support by good people who know what they’re doing • Operate at the highest level, on real brands • Team respects the craft of marketplace work • Managed real ASINs and made live listing updates • Comfortable updating titles, bullets, backend attributes, A+ content, and images • Spot inconsistencies early and fix them • Comfortable opening and managing cases end-to-end • Understand how Amazon ads fit into the broader marketplace ecosystem • Export and organize campaign data accurately • Recognize underperforming keywords, ASINs, audiences, placements, or campaigns • Care about spreadsheets being right • Stay organized and keep track of moving pieces • Understand marketplace work compounds

• Lead and coordinate multi‑market pursuits across regions, partnering with business development, sector leaders, and service lines to identify, qualify, and win complex opportunities. • Drive pursuit strategy across multiple geographies, ensuring alignment on scope, pricing, staffing, risk, and delivery approach. • Lead RFP responses, presentations, and client interviews for large, complex, multi‑market assignments. • Collaborate with local market, regional, and account leadership to develop integrated solutions, competitive fee models, and staffing plans. • Maintain visibility into multi‑market pipeline activity, forecasting potential revenue and conversion performance. • Act as a senior client‑facing representative through pursuit close and early engagement phases. • Collaborate with marketing teams to develop and maintain multi-market specific collateral for quick response requirements and sector specific opportunities. • Establish structured account management frameworks for multi‑market and national clients. • Develop governance models, communication protocols, escalation paths, and reporting standards across regions and service lines. • Ensure consistency in service delivery, risk management, and quality assurance regardless of geography. • Monitor financial performance, delivery quality, and client satisfaction across active multi‑market accounts.