• Become an expert at operating May vehicles — know how they work and how to drive them safely — while occasionally driving research vehicles for training purposes. • Deliver standardized Autonomous Vehicle Operator training programs at site operations across the country, including classroom instruction and behind-the-wheel sessions. • Conduct on-route ride-alongs, evaluations, and safety check-offs to certify new operators before they begin revenue service. • Provide one-on-one coaching, feedback, and refresher training to reinforce safe operating procedures and customer service best practices for riders. • Travel to new launch sites and existing site operations to support operator training, typically in 2-3 week deployments. • Document trainee progress, certification results, and field observations and report back to the Field Operations Training Manager. • Follow standardized training procedures and materials consistently across sites; flag improvement ideas to the Training Manager rather than altering programs in the field.

Role Description Gestalte mit uns die Zukunft von Sport & Recovery. Bei BLACKROLL® x eaze entwickeln wir digitale Konzepte, die Menschen in Bewegung bringen. Als Praktikant:in im Bereich Digital Coaching Operations unterstützt du uns dabei, im Hintergrund die Fäden zusammenzuhalten und unsere Nutzer bestmöglich zu betreuen. - Du beantwortest Fragen unserer Nutzer zum Thema Sport, Recovery & Schlaf im Chat. - Du unterstützt uns im Tagesgeschäft unserer digitalen Prozesse (Online-Kurse, App). - Du übernimmst Einarbeitung und Pflege unseres Kurs- und App-Content in unseren Systemen. - Du bündelst wiederkehrendes Nutzer-Feedback aus dem Chat und gibst strukturierte Verbesserungsvorschläge ans Team weiter. - Du unterstützt in der Qualitätssicherung unseres digitalen Contents. Qualifications - Dir entgeht nichts: Du hast einen hohen Qualitätsanspruch und ein Auge für Details. - Du arbeitest eigenverantwortlich, strukturiert und selbstständig - du bist "on it". - Dir bereitet der Chat-Kontakt zu Nutzern Freude. - Du sprichst Deutsch auf muttersprachlichem Niveau. - Du studierst im Bereich Sportwissenschaften, Physio, Psychologie, Kommunikation oder ähnliches. - Bonus: Vorerfahrung im Bereich Operations oder in der Chat-Betreuung. Benefits - Remote & flexibel: Plane deine Arbeit selbst – mit viel Vertrauen, Verantwortung und Gestaltungsspielraum. - Werde Teil des sportbegeisterten BLACKROLL® x eaze-Teams. - Impact: Wir trieben mit viel Energie Projekte voran, die echten Einfluss auf Gesundheit und Wohlbefinden haben.

• Take processes that are written, partially written, or explained only verbally and turn them into clear, complete, repeatable process documents. • Watch a recorded walkthrough (e.g., a Loom of a teammate completing a task) and produce a thorough process document that captures each step, branching logic, and contingencies. • Run established processes like clockwork—accurately, on time, and exactly as instructed—while refining and tightening the steps as you go. • Own recurring operational tasks across the Programs team—pulling student lists, processing stipends, tracking who is completing Industry Introductions asynchronously, and similar reporting. • Own the operational side of internal and external surveys—compiling results into clear, readable, well-structured formats the team can use. • Maintain ongoing retention reporting and other recurring program reporting.

Role Description The RxCompass Operations Supervisor reports to the Manager of RxCompass / Variable Copay Operations and is responsible for overseeing frontline Care Coordinators and Care Navigators supporting RxCompass program workflows. This role ensures daily operational execution, queue performance, service level adherence, and high-quality member support. The Supervisor actively monitors operational queues, manages performance metrics, coaches team members, and ensures the timely resolution of member cases. - Frontline Operations Oversight - Monitor and manage daily RxCompass operational queues to ensure timely processing and service level adherence. - Ensure coordinators actively work assigned queues and meet turnaround expectations. - Review queue aging, backlog, and case status to maintain operational flow and prevent service delays. - Rebalance workloads as needed to ensure equitable distribution of work across team members. - Performance Management - Monitor team KPIs, including productivity, queue throughput, quality scores, adherence, and service levels. - Conduct regular performance check-ins with team members to reinforce expectations and performance standards. - Identify performance gaps and provide real-time coaching to improve operational outcomes. - Escalate performance concerns to the Manager when corrective action may be required. - Queue & Workflow Management - Ensure team members follow established workflows and SOPs for RxCompass program processes. - Track and address aging cases or unresolved items that may impact member service delivery. - Ensure coordinators properly document case activity and maintain accurate system records. - Coordinate with other teams to resolve operational blockers affecting queue completion. - Member & Client Escalation Support - Serve as the first escalation point for complex member cases or service issues. - Assist coordinators in resolving barriers related to prescriptions, pharmacies, physicians, or program eligibility. - Escalate systemic or recurring operational issues to the Manager when necessary. - Team Development - Support onboarding and training of new coordinators and navigators. - Reinforce best practices for member communication, documentation, and service delivery. - Promote accountability, professionalism, and member-first service culture within the team. - Cross-Functional Collaboration - Work with Pharmacy Operations, Claims, Client Services, and other internal teams to resolve operational issues. - Provide feedback on workflow improvements and operational enhancements. - Support implementation of new operational processes or program updates. - Supervisory Responsibility - Directly supervises Care Coordinators, Care Navigators, and related frontline operational staff. - Responsible for daily performance oversight, coaching, and workload management. - Provides feedback to the Manager regarding staffing needs, performance concerns, and operational improvements. - Abides by all obligations under HIPAA related to Protected Health Information (PHI). - If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources. - Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company. Qualifications - 3–5+ years experience in healthcare operations, pharmacy benefits, specialty pharmacy, or related field (preferred) - 1–3+ years leadership experience supervising frontline teams (preferred) - Strong understanding of queue management and service-level driven environments. - Ability to monitor operational metrics and coach team members to improve performance. - Strong organizational and prioritization skills. - Excellent communication and coaching abilities. - Ability to manage competing operational demands in a fast-paced environment. - Proficiency in Microsoft Office and operational reporting tools. - Knowledge of HIPAA compliance and member data protection requirements. Education and Experience - Bachelor’s degree preferred - Relevant healthcare, pharmacy benefit management, or specialty pharmacy operations experience preferred. - Experience working in high-volume service environments with defined SLAs. Benefits - High Medical, Dental, Vision Insurance - Disability and Life insurance - Employee Assistance Program - Remote work options - Generous Paid-Time Off - Annual Reviews and Development Plans - Retirement Plan with company match immediately 100% vested