Role Description Gestalte mit uns die Zukunft von Sport & Recovery. Bei BLACKROLL® x eaze entwickeln wir digitale Konzepte, die Menschen in Bewegung bringen. Als Praktikant:in im Bereich Digital Coaching Operations unterstützt du uns dabei, im Hintergrund die Fäden zusammenzuhalten und unsere Nutzer bestmöglich zu betreuen. - Du beantwortest Fragen unserer Nutzer zum Thema Sport, Recovery & Schlaf im Chat. - Du unterstützt uns im Tagesgeschäft unserer digitalen Prozesse (Online-Kurse, App). - Du übernimmst Einarbeitung und Pflege unseres Kurs- und App-Content in unseren Systemen. - Du bündelst wiederkehrendes Nutzer-Feedback aus dem Chat und gibst strukturierte Verbesserungsvorschläge ans Team weiter. - Du unterstützt in der Qualitätssicherung unseres digitalen Contents. Qualifications - Dir entgeht nichts: Du hast einen hohen Qualitätsanspruch und ein Auge für Details. - Du arbeitest eigenverantwortlich, strukturiert und selbstständig - du bist "on it". - Dir bereitet der Chat-Kontakt zu Nutzern Freude. - Du sprichst Deutsch auf muttersprachlichem Niveau. - Du studierst im Bereich Sportwissenschaften, Physio, Psychologie, Kommunikation oder ähnliches. - Bonus: Vorerfahrung im Bereich Operations oder in der Chat-Betreuung. Benefits - Remote & flexibel: Plane deine Arbeit selbst – mit viel Vertrauen, Verantwortung und Gestaltungsspielraum. - Werde Teil des sportbegeisterten BLACKROLL® x eaze-Teams. - Impact: Wir trieben mit viel Energie Projekte voran, die echten Einfluss auf Gesundheit und Wohlbefinden haben.

• Take processes that are written, partially written, or explained only verbally and turn them into clear, complete, repeatable process documents. • Watch a recorded walkthrough (e.g., a Loom of a teammate completing a task) and produce a thorough process document that captures each step, branching logic, and contingencies. • Run established processes like clockwork—accurately, on time, and exactly as instructed—while refining and tightening the steps as you go. • Own recurring operational tasks across the Programs team—pulling student lists, processing stipends, tracking who is completing Industry Introductions asynchronously, and similar reporting. • Own the operational side of internal and external surveys—compiling results into clear, readable, well-structured formats the team can use. • Maintain ongoing retention reporting and other recurring program reporting.

Role Description The RxCompass Operations Supervisor reports to the Manager of RxCompass / Variable Copay Operations and is responsible for overseeing frontline Care Coordinators and Care Navigators supporting RxCompass program workflows. This role ensures daily operational execution, queue performance, service level adherence, and high-quality member support. The Supervisor actively monitors operational queues, manages performance metrics, coaches team members, and ensures the timely resolution of member cases. - Frontline Operations Oversight - Monitor and manage daily RxCompass operational queues to ensure timely processing and service level adherence. - Ensure coordinators actively work assigned queues and meet turnaround expectations. - Review queue aging, backlog, and case status to maintain operational flow and prevent service delays. - Rebalance workloads as needed to ensure equitable distribution of work across team members. - Performance Management - Monitor team KPIs, including productivity, queue throughput, quality scores, adherence, and service levels. - Conduct regular performance check-ins with team members to reinforce expectations and performance standards. - Identify performance gaps and provide real-time coaching to improve operational outcomes. - Escalate performance concerns to the Manager when corrective action may be required. - Queue & Workflow Management - Ensure team members follow established workflows and SOPs for RxCompass program processes. - Track and address aging cases or unresolved items that may impact member service delivery. - Ensure coordinators properly document case activity and maintain accurate system records. - Coordinate with other teams to resolve operational blockers affecting queue completion. - Member & Client Escalation Support - Serve as the first escalation point for complex member cases or service issues. - Assist coordinators in resolving barriers related to prescriptions, pharmacies, physicians, or program eligibility. - Escalate systemic or recurring operational issues to the Manager when necessary. - Team Development - Support onboarding and training of new coordinators and navigators. - Reinforce best practices for member communication, documentation, and service delivery. - Promote accountability, professionalism, and member-first service culture within the team. - Cross-Functional Collaboration - Work with Pharmacy Operations, Claims, Client Services, and other internal teams to resolve operational issues. - Provide feedback on workflow improvements and operational enhancements. - Support implementation of new operational processes or program updates. - Supervisory Responsibility - Directly supervises Care Coordinators, Care Navigators, and related frontline operational staff. - Responsible for daily performance oversight, coaching, and workload management. - Provides feedback to the Manager regarding staffing needs, performance concerns, and operational improvements. - Abides by all obligations under HIPAA related to Protected Health Information (PHI). - If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources. - Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company. Qualifications - 3–5+ years experience in healthcare operations, pharmacy benefits, specialty pharmacy, or related field (preferred) - 1–3+ years leadership experience supervising frontline teams (preferred) - Strong understanding of queue management and service-level driven environments. - Ability to monitor operational metrics and coach team members to improve performance. - Strong organizational and prioritization skills. - Excellent communication and coaching abilities. - Ability to manage competing operational demands in a fast-paced environment. - Proficiency in Microsoft Office and operational reporting tools. - Knowledge of HIPAA compliance and member data protection requirements. Education and Experience - Bachelor’s degree preferred - Relevant healthcare, pharmacy benefit management, or specialty pharmacy operations experience preferred. - Experience working in high-volume service environments with defined SLAs. Benefits - High Medical, Dental, Vision Insurance - Disability and Life insurance - Employee Assistance Program - Remote work options - Generous Paid-Time Off - Annual Reviews and Development Plans - Retirement Plan with company match immediately 100% vested

Role Description JG Wentworth is seeking a highly organized, detail-oriented Processor to join our Home Equity Cashout (HEC) team. As a Processor, you will play a critical role in guiding customers through the funding process from application to closing, ensuring each application is handled efficiently, accurately, and in compliance with regulatory and company requirements. - Review and evaluate Home Equity Cashout applications for completeness, accuracy, and compliance. - Provide consistent contact with applicants throughout the processing lifecycle, providing timely updates and support. - Coordinate with Home Equity Specialists, Underwriters, title companies, appraisers, and other third-party vendors to obtain required documentation and resolve outstanding conditions. - Collect, review, and analyze financial and property-related documents, including income verification, insurance information, credit reports, appraisals, and title documentation. - Ensure all files meet applicable regulatory requirements, internal policies, and investor guidelines. - Prepare and submit complete application packages for underwriting review and approval. - Actively manage a pipeline of applications, maintaining momentum and ensuring timely progression through each stage of the process. - Coordinate closing activities and assist in facilitating timely funding. - Maintain accurate and up-to-date records within the company's loan origination and workflow systems. - Deliver a high level of customer service while building trust and confidence with applicants. - Participate in ongoing training, coaching, and professional development opportunities. - Consistently meet or exceed individual performance metrics, quality standards, and productivity goals. Qualifications - Bachelor's degree preferred. - Minimum of two years of recent experience in mortgage processing, loan processing, financial services operations, or a related field. - Strong understanding of financial documentation and the ability to analyze information accurately. - Excellent verbal and written communication skills with the ability to effectively interact with customers and internal stakeholders. - Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment. - Strong analytical, critical thinking, and problem-solving capabilities. - High level of professionalism, business acumen, and attention to detail. - Ability to work independently while contributing effectively within a collaborative team environment. - Proficiency with loan origination systems, CRM platforms, and standard business software applications is preferred. Benefits - Opportunities for professional growth and ongoing development. - Ability to make a meaningful impact on our customers' financial journeys. Company Description J.G. Wentworth is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.