• You are the first point of contact for our German-speaking community — whether it’s product advice, a complaint, or a simple question • With quick, friendly replies via chat, email, and social media, you put a smile on our customers’ faces • You bring fresh ideas to our internal processes and help continuously improve them • Together with our shipping partners, you make sure logistical hurdles are resolved quickly

Role Description Nuestra empresa líder en la prestación de servicios con más de 100 colaboradores se encuentra en búsqueda de nuevos talentos con disponibilidad para trabajar como: - TELEOPERADOR DE ATC CROSSELING - ENTEL (TRABAJO DESDE CASA A NIVEL NACIONAL) HORARIO DE TRABAJO (SOLO FULL TIME): Jornada de 48 horas semanales - LUNES A DOMINGO - Descanso ROTATIVO - RANGO PM: DE 1 PM A 00 AM (8 HRS LABORABLES + BREAK) CAPACITACIÓN REMOTA PAGADA: - Duración: 12 días teoría + 12 días OJT - Horario: - 9:00 a.m. a 5:00 p.m. (teoría) - 1:00 p.m. a 9:00 p.m. (OJT) - Pago: - S/12 por día asistido aula + S/20 por día asistido OJT SUELDO: - PLANILLA COMPLETA - S/1130 con todos los beneficios de ley + COMISIONES ILIMITADAS + VARIABLE hasta S/.250 - Pagos MENSUALES Y PUNTUALES - Capacitación online - Línea de carrera - Convenios corporativos, educativos y de salud Requirements - Secundaria completa - Disponibilidad para laborar de manera 100% remota - Contar con laptop o computadora para gestión remota: - Procesador Intel Core i3 en adelante (a partir de 6ta generación) - Ryzen 3 en adelante o AMD8 en adelante - Memoria RAM 8 GB - Windows 10 u 11 - Disco sólido - Espacio libre en Disco C mínimo 75 GB - Internet cableado de 50 a más mbps - Headsets y cámara web - Manejo básico de computadora - Actitud proactiva y ganas de aprender - Con experiencia en Atc o Crosseling en CALL CENTER o PRESENCIAL (De preferencia) Functions - Brindar asesoría y soluciones respecto a consultas, problemas o reclamos de usuarios actuales o potenciales de Entel (Pre y Post pago). Al término de la atención se debe abordar y cerrar la venta sugerida. Offer - ¡¡OFERTA VÁLIDA A NIVEL NACIONAL!!

Role Description Our client is a well-established company within the iGaming industry, operating a portfolio of internationally recognised gaming brands. They are looking to strengthen their Malta team with the addition of a Dutch Customer Service & Fraud Executive based in St. Julian's, Malta. Reporting to the Customer Service Manager, you will provide exceptional support to players while assisting with fraud prevention and compliance-related activities. Location: Remote based in Malta – St Julian's Responsibilities: - Provide customer support via email, live chat, and telephone. - Deliver a professional, friendly, and efficient service to players. - Help build and maintain the internal Customer Support & Fraud knowledge base. - Follow operational and regulatory procedures, including KYC, GDPR, and account security requirements. - Review customer deposits and withdrawals, assessing potential fraud risks and ensuring appropriate due diligence. - Monitor payment patterns, account activity, verification documents, and customer communication. - Work closely with the Money Laundering Reporting Officer (MLRO) and escalate suspicious activity by submitting internal Suspicious Transaction Reports (STRs) where required. - Support the wider operations team with additional day-to-day tasks as needed. - Travel to the Netherlands for compliance training when required by local regulations. Qualifications - Native or fluent Dutch (written and spoken). - Excellent written and verbal communication skills in English. - Minimum of 1 year of experience in a Customer Support, Fraud, Payments, Risk, or similar role within the online iGaming industry. - Good understanding of customer service best practices. - Familiarity with KYC, AML, GDPR, and fraud prevention processes is considered an asset. - Strong attention to detail and analytical skills. - Positive attitude with the ability to work effectively as part of a team. - Proficient with Microsoft Office, Google Workspace, and other standard productivity tools. - Ability to manage multiple tasks and priorities in a fast-paced environment. Benefits - Private health insurance - Wellness allowance - Paid parking - Development and training budget - Daily fresh food provisions - Team events and outings - Modern office environment - International career growth opportunities within a leading iGaming business

Role Description As a Client Support Specialist, you will be a key player in delivering exceptional service to MediaRadar's North American clients. You will handle technical support inquiries, troubleshoot issues, and ensure timely resolution. This role demands strong communication skills, technical acumen, and the ability to work efficiently in EST hours to support our North American client base. Key Responsibilities - Provide timely and accurate responses to customer inquiries and technical issues via email, chat, and phone. - Troubleshoot and resolve technical problems related to MediaRadar’s suite of products. - Ensure all support tickets are resolved in a timely manner, adhering to SLAs (Service Level Agreements). - Serve as the point of contact between clients and internal teams (Customer Success, Product, Engineering) to escalate and resolve complex issues. - Maintain clear and concise documentation of customer interactions and resolutions within the CRM (Salesforce.com). - Identify recurring customer issues and collaborate with cross-functional teams to address root causes. - Document and update support processes to improve efficiency and customer satisfaction. - Gather and report customer feedback to the Product and Engineering teams for continuous product improvement. - Work closely with the North American Customer Success team to ensure a seamless client experience. - Communicate effectively with clients, providing updates and solutions on technical issues and product queries. - Participate in regular team meetings to stay aligned on ongoing client needs and support initiatives. Qualifications - 3+ years of experience in a customer support role, preferably within a SaaS, technology, or ad-tech environment. - Strong problem-solving skills and the ability to troubleshoot complex technical issues. - Excellent communication skills in English (both written and verbal) with the ability to explain technical information clearly. - Experience with CRM tools such as Salesforce and similar platforms. - Ability to work Eastern Standard Time (EST) hours to support North American clients. - Strong organizational skills with a customer-first mindset. Preferred Qualifications - Experience working with North American clients in a support or technical troubleshooting capacity. - Familiarity with the advertising technology or SaaS-based products. - Experience providing technical support for B2B clients and working in a fast-paced environment.