Role Description As a Client Support Specialist, you will be a key player in delivering exceptional service to MediaRadar's North American clients. You will handle technical support inquiries, troubleshoot issues, and ensure timely resolution. This role demands strong communication skills, technical acumen, and the ability to work efficiently in EST hours to support our North American client base. Key Responsibilities - Provide timely and accurate responses to customer inquiries and technical issues via email, chat, and phone. - Troubleshoot and resolve technical problems related to MediaRadar’s suite of products. - Ensure all support tickets are resolved in a timely manner, adhering to SLAs (Service Level Agreements). - Serve as the point of contact between clients and internal teams (Customer Success, Product, Engineering) to escalate and resolve complex issues. - Maintain clear and concise documentation of customer interactions and resolutions within the CRM (Salesforce.com). - Identify recurring customer issues and collaborate with cross-functional teams to address root causes. - Document and update support processes to improve efficiency and customer satisfaction. - Gather and report customer feedback to the Product and Engineering teams for continuous product improvement. - Work closely with the North American Customer Success team to ensure a seamless client experience. - Communicate effectively with clients, providing updates and solutions on technical issues and product queries. - Participate in regular team meetings to stay aligned on ongoing client needs and support initiatives. Qualifications - 3+ years of experience in a customer support role, preferably within a SaaS, technology, or ad-tech environment. - Strong problem-solving skills and the ability to troubleshoot complex technical issues. - Excellent communication skills in English (both written and verbal) with the ability to explain technical information clearly. - Experience with CRM tools such as Salesforce and similar platforms. - Ability to work Eastern Standard Time (EST) hours to support North American clients. - Strong organizational skills with a customer-first mindset. Preferred Qualifications - Experience working with North American clients in a support or technical troubleshooting capacity. - Familiarity with the advertising technology or SaaS-based products. - Experience providing technical support for B2B clients and working in a fast-paced environment.

Job descriptions may display in multiple languages based on your language selection. What we offer:At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary:Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to market. Job Responsibilities: Dar seguimiento al cumplimiento de los requerimientos de embarque, por medio de la comunicación efectiva asegurando la satisfacción de cada uno de nuestros clientes. Realizar el análisis de la demanda de forma diaria e informar los posibles riesgos que representen para su cumplimiento. Manejo del sistema SAP y Excel para ejecutar la información enviada vía EDI por el cliente. Portales del cliente por Internet. EXPERIENCIA REQUERIDA Y/O FORMACIÓN ACADÉMICA ESCOLARIDAD/EDUCACIÓN: Carrera de Licenciatura o Ingeniería FORMACIÓN/EXPERIENCIA: 3 años en la Industria Automotriz en puesto similar CONOCIMIENTOS TECNICOS: - Requerimientos de los Clientes - Cadena de Suministro - Procesos de Manufactura - Core Tools - Módulos que apliquen de SAP - Inventarios - Almacenes - Sistemas de manufactura esbelta - Manejo de portales del cliente - Procedimientos, instrucciones y formatos del área que le apliquen IDIOMAS: Inglés Intermedio Awareness, Unity, Empowerment:At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. AI-Assisted Screening Disclosure As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies. Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making. If you have any questions or concerns about this process, feel free to contact our Talent Attraction team. Worker Type: Regular / Permanent Group: Cosma International

Role Description As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions. This position is 100% work-from-home. Employees local to the Tempe/Phoenix area are welcome to work in our beautiful Tempe office but this is optional. We host fun events and a free lunch day during our hybrid weeks once a month! Starting Pay: $18.00/hr Start Date: August 3rd, 2026 - Monday-Friday schedules available - 4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!) Qualifications - Minimum of 1 year of Customer Service experience (call center or retail) - High school diploma or equivalent - Available for an 8-hour shift between the hours of 6am - 8pm - People-focused approach and solution mindset - Ability to handle a high volume of inbound calls - Strong communication skills Requirements - Communicate with our members via phone and email, exhibiting care in every interaction - Listen to our members, providing empathy and solutions to their unique needs - Collaborate with your team to share knowledge and best practices - Accurately document Member interactions and activity Benefits - 401 (k) with employer match - Medical, dental, and vision with HSA and FSA options - Competitive vacation and sick time off, as well as dedicated volunteer days - Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts - Up to $5,250 paid back to you on eligible education expenses - Pet care discounts for your furry family members - Financial support in times of hardship with our Achieve Care Fund - A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

• Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions • Research, troubleshoot, and resolve support issues within response and resolution goals.  As needed, identify workarounds and communicate to customers • Provide solutions where issues are identified via the self-service portal • Maintain detailed call and email records for all customer interactions • Prioritize and resolve issues based on service level agreements and severities • Responsible for meeting customer satisfaction goals monthly