• Own the development of scripts, creative concepts, and pitches for paid digital programs • Write video scripts, narratives, and treatments that translate research and messaging strategy • Lead video productions end-to-end, from pre-production planning to post-production oversight • Track project-level budgets across individual productions • Push creative executions beyond traditional ad formats

• Lead Creative Vision: Set and evolve PadSplit's creative direction across every customer touchpoint while ensuring a consistent, trusted brand experience. • Coach The Team: Lead, mentor, and develop designers, contractors, and agency partners while remaining hands-on in key creative initiatives. • Drive Campaigns: Partner with Marketing to create high-performing creative across paid, organic, lifecycle, email, social, and emerging channels. • Build Operations: Establish scalable creative workflows, production systems, quality standards, and resource management that enable speed without sacrificing quality. • Partner Cross-Functionally: Collaborate with Product, Engineering, Growth, Legal, and Operations to ensure creative is embedded early in major initiatives. • Strengthen Brand: Own PadSplit's visual identity, creative standards, messaging consistency, and overall brand reputation across every channel. • Leverage Customer Insights: Translate research, customer feedback, and performance data into stronger creative strategies and messaging. • Measure Performance: Use creative performance metrics, experimentation, and AI-powered workflows to continuously improve campaign effectiveness and creative output.

• Oversee all aspects of artwork production across print, point-of-sale, and multi-channel campaigns • Manage artwork production workflows, timelines, and resources to ensure on time delivery of all creative assets. • Allocates and brief work across the artwork team based on skills, capacity, and project priorities • Proactively chase and secure artwork briefs ahead of scheduled artwork start dates, ensuring the team has everything they need to hit the ground running without delays • Lead daily production meetings to review progress, priorities, and blocker. Hold the artworkers accountable to agreed timelines and ensuring delivery commitments are meet • Maintain and update artwork project boards on Monday.com, and project trackers, ensuring all tasks, timelines, and status updates are current. • Manage the QC process, ensuring final artwork is reviewed for technical accuracy, brand compliance, and production readiness before client sign off • Ensure all artwork meets technical specifications and output requirements, coordinating with the team to resolve issues before production • Stay ahead of emerging technologies, software updates, and industry best practices, bringing innovation and efficiency to the team • If required, act as technical liaison with printers and suppliers, resolving production challenges quickly and effectively • Lead, mentor, and develop the artwork team, fostering a collaborative, high performance culture where people are motivated to do their best work and embrace change • Coach team members through regular 1-1’s, performance reviews, and career development discussions, setting clear objectives and driving continuous improvement • Identify skills gaps and coordinate training on new software, techniques, and production methods, promoting knowledge sharing and best practice across the wider ITG team • Onboard and integrate new team members (permanent, PAUG and freelance) effectively • Provide monthly performance data on artwork delivery volumes, right-first-time rates, and turnaround times to measure team effectiveness • Feature a monthly project spotlight in reporting that showcases the artwork team's expertise, innovation, and delivery excellence, demonstrating the value they bring to the client

• Functions as liaison between the dealership, region, and national headquarters, ensuring the highest standard of assistance to dealers, customers, and assigned accounts. • Consistently reviews and tracks service and parts dealer standards with assigned dealers to ensure continuous growth and customer satisfaction. • Identifies, develops, and implements solutions to customer and product issues. • Applies appropriate policies and procedures to ensure customer retention and effective use of company resources. • Identifies, documents, and communicates product quality issues with dealers and customers to support Isuzu’s high level of quality, dependability, and uptime. • Promotes the sale and marketing of Isuzu services and parts to meet dealer and corporate objectives. This includes but is not limited to, working with dealers' service departments, independent repair shops (IRS), and fleet accounts. • Develops marketing strategies with dealers to increase potential parts sales and encourages the use of parts and service co-op to develop strategies. • Supports the lifecycle business process by routinely reviewing the dealership’s service process flow management, technical and management abilities, service intake objectives, vehicle uptime priorities, KPIs, etc. • Recommends and reviews appropriate actions to improve areas of concern with dealership executive and service management. • Works jointly with Lifecycle Business Manager during the in-depth review process. • Builds customer satisfaction by working on vehicle uptime priority and general customer satisfaction cooperatively with dealer staff, local IRS, and fleet operators. This includes, but is not limited to, actively engaging Vehicle Down Report (VDR) or similar processes, customer assistance (CAS) needs, and general requirements from dealers and customers. • Provides administrative and review functions required by dealership, region, and corporate, related to dealer contact reports, warranty processes, lifecycle and technical training, support to TAC and product engineering, etc. • Assists dealers in developing solutions to meet requirements of all parties while keeping the customer top priority. • Supports regional and corporate activities to increase the Isuzu brand. • Performs miscellaneous job-related duties as assigned.