• Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions • Research, troubleshoot, and resolve support issues within response and resolution goals.  As needed, identify workarounds and communicate to customers • Provide solutions where issues are identified via the self-service portal • Maintain detailed call and email records for all customer interactions • Prioritize and resolve issues based on service level agreements and severities • Responsible for meeting customer satisfaction goals monthly

Role Description We’re looking for a Digital Advertising Specialist to join our team. The role is to be a trusted resource and strategy driver on a subset of clients spanning multiple mediums. The Digital Advertising Specialist is responsible for maintenance and management of various campaigns, internal tools/systems, and service offerings. - Creation and ongoing management of digital advertising campaigns, including: - Budgeting and Bid Management - Ad copy/keyword/targeting updates - In-depth secondary/tertiary account updates (ie. RLSA, extensions, shared libraries, placements, etc.) - Analyzing data and acting upon it to improve account performance - Changes to keep up with the latest service offerings across Google, Facebook, Microsoft, and other advertising platforms - Changes to abide by client requests/needs/new services - Updates to campaigns from global account analysis - Cross team and client collaboration, including but not limited to: - Facilitating effective communication across internal teams to align strategy, share learnings, and accelerate decision making - Driving account planning through partnership with internal stakeholders and clients to ensure seamless strategy development and execution - Transforming data and cross-team insights into meaningful, actionable recommendations that support client goals - Act as a reliable training resource to other team members, including, but not limited to: - Facilitate development of newer team members - Act as both a reliable contributor and leader, understanding when it’s time to support and when it’s time to facilitate. - Other functions include: - Updating ad creative - Using internal tools for purposes of tracking/reporting and data-diving to increase overall account performance - Managing, maintaining, and developing internal tools, providing feedback and updates, and working across teams to improve performance/reliability Qualifications - Must be proficient with Microsoft Excel, Microsoft PowerPoint, and Microsoft Word - Must be proficient in spelling and grammar utilization - A strong mathematical background is strongly preferred - Must be comfortable working with large data sets - A keen attention to detail is strongly preferred - Ability to speak up/call out issues when they arise is strongly preferred - Ability to present reports/findings to clients is strongly preferred - Self-starter and proactive approach to their responsibilities is highly preferred Requirements - Bachelor's degree in a related field or equivalent job experience required - Minimum 2 years of working in Google ads, Microsoft ads, or Facebook ads required - Minimum 2 years working in GA4 required - Experience with data visualization software (Google Data Studio, Tableau) is strongly preferred - Less than 5% travel required

Role Description The Exercise Coach in Fort Worth, TX is looking for an enthusiastic and people-first Customer Service Representative to join our growing team! In this role, you'll be the welcoming face of our brand, helping clients feel supported and motivated on their fitness journey. If you love connecting with people and thrive in a positive, health-focused environment, this is the opportunity for you. - Greet and assist clients in a friendly, professional manner both in-person and over the phone - Schedule appointments, manage client accounts, and maintain accurate records - Respond to client inquiries, concerns, and feedback with prompt and effective solutions - Support membership sales by educating prospective clients on services and programs - Process payments, handle billing questions, and manage front desk operations - Collaborate with coaches and staff to ensure a seamless client experience - Maintain a clean, organized, and welcoming studio environment Qualifications - Prior customer service, front desk, or client-facing experience preferred - Strong communication and interpersonal skills with a warm, positive attitude - Ability to multitask and stay organized in a fast-paced environment - Basic computer proficiency and comfort with scheduling or CRM software - Passion for health, wellness, and helping others reach their goals - Reliable, punctual, and a true team player Requirements - Prior customer service, front desk, or client-facing experience preferred - Strong communication and interpersonal skills with a warm, positive attitude - Ability to multitask and stay organized in a fast-paced environment - Basic computer proficiency and comfort with scheduling or CRM software - Passion for health, wellness, and helping others reach their goals - Reliable, punctual, and a true team player Benefits - 401(k) - Health insurance - Paid time off Company Description The Exercise Coach is a cutting-edge fitness studio concept that delivers personalized, science-backed workouts in an efficient and welcoming setting. Our clients love us for our results-driven approach and the supportive community we've built right here in Fort Worth. Our team members thrive in a positive, purpose-driven workplace where every day is an opportunity to make a real difference in someone's life.

Role Description The primary responsibility of the entry level Customer Care Representative is to provide best in class customer service. This position interacts with customers by telephone or email, to answer questions and resolve issues. This position may be full-time or part-time and have the ability to work from home based on the needs of the business. If you are interested in career advancement at Estes, this is the position for you! - Schedule, verify, and investigate pickups, resolve problems, direct customer concerns to appropriate party for further assistance and final resolution. - Identify and overcome customer objections and complaints by responding to inquiries with clarifying information through research. - Keep management informed, escalating issues as needed. - Build rapport with customers by greeting them in a courteous, friendly, and professional manner. - Document all contact call or e-mail details in Customer Relationship Management (CRM) system according to standard operating procedures. - Maintain Quality Assurance requirements and other key performance metrics. - Participate in all department meetings. - Responsible for the maintenance of all Company issued equipment in good working order. - Accountable for immediately reporting internet, power or other connectivity issues to management. - Provide customers with product and service information, recognizing opportunities to upsell. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - May provide incidental coverage for receptionist when needed. - Regular attendance is required. - This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. - Operational, safety and other needs may require the employee to perform any and all other duties as assigned. - Employees are expected, and must be able to perform all such duties and tasks. Qualifications - High School or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. - Flexibility to work various shifts/schedules and willingness to work additional hours with little notice required. - Confident, friendly, professional, with a strong work ethic required. - Ability to professionally and calmly deal with a wide variety of customer communication styles required. - Ability to effectively and accurately communicate in writing and on the telephone required. - Call Center or Customer facing experience strongly preferred; knowledge of Transportation industry a plus. - Ability to listen attentively to customer needs and concerns; demonstrating empathy. - Ability to easily maneuver between multiple websites and computer screens. - Working knowledge of Microsoft Office; experience with CRM, AS/400 helpful. - Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job. - Must be able to comply with all company policies, rules, procedures and Code of Conduct. - Must be able to interact well with others. - Must be able to work independently, or in a team setting. - Must be capable of working under tight time constraints in a high volume environment with multiple priorities. - Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines. - Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check. - Must be authorized to work in the United States. Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to talk or hear. - Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. - The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. - The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. - The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job. Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.