Role Description As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions. This position is 100% work-from-home. Employees local to the Tempe/Phoenix area are welcome to work in our beautiful Tempe office but this is optional. We host fun events and a free lunch day during our hybrid weeks once a month! Starting Pay: $18.00/hr Start Date: August 3rd, 2026 - Monday-Friday schedules available - 4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!) Qualifications - Minimum of 1 year of Customer Service experience (call center or retail) - High school diploma or equivalent - Available for an 8-hour shift between the hours of 6am - 8pm - People-focused approach and solution mindset - Ability to handle a high volume of inbound calls - Strong communication skills Requirements - Communicate with our members via phone and email, exhibiting care in every interaction - Listen to our members, providing empathy and solutions to their unique needs - Collaborate with your team to share knowledge and best practices - Accurately document Member interactions and activity Benefits - 401 (k) with employer match - Medical, dental, and vision with HSA and FSA options - Competitive vacation and sick time off, as well as dedicated volunteer days - Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts - Up to $5,250 paid back to you on eligible education expenses - Pet care discounts for your furry family members - Financial support in times of hardship with our Achieve Care Fund - A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

• Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions • Research, troubleshoot, and resolve support issues within response and resolution goals.  As needed, identify workarounds and communicate to customers • Provide solutions where issues are identified via the self-service portal • Maintain detailed call and email records for all customer interactions • Prioritize and resolve issues based on service level agreements and severities • Responsible for meeting customer satisfaction goals monthly

Role Description We’re looking for a Digital Advertising Specialist to join our team. The role is to be a trusted resource and strategy driver on a subset of clients spanning multiple mediums. The Digital Advertising Specialist is responsible for maintenance and management of various campaigns, internal tools/systems, and service offerings. - Creation and ongoing management of digital advertising campaigns, including: - Budgeting and Bid Management - Ad copy/keyword/targeting updates - In-depth secondary/tertiary account updates (ie. RLSA, extensions, shared libraries, placements, etc.) - Analyzing data and acting upon it to improve account performance - Changes to keep up with the latest service offerings across Google, Facebook, Microsoft, and other advertising platforms - Changes to abide by client requests/needs/new services - Updates to campaigns from global account analysis - Cross team and client collaboration, including but not limited to: - Facilitating effective communication across internal teams to align strategy, share learnings, and accelerate decision making - Driving account planning through partnership with internal stakeholders and clients to ensure seamless strategy development and execution - Transforming data and cross-team insights into meaningful, actionable recommendations that support client goals - Act as a reliable training resource to other team members, including, but not limited to: - Facilitate development of newer team members - Act as both a reliable contributor and leader, understanding when it’s time to support and when it’s time to facilitate. - Other functions include: - Updating ad creative - Using internal tools for purposes of tracking/reporting and data-diving to increase overall account performance - Managing, maintaining, and developing internal tools, providing feedback and updates, and working across teams to improve performance/reliability Qualifications - Must be proficient with Microsoft Excel, Microsoft PowerPoint, and Microsoft Word - Must be proficient in spelling and grammar utilization - A strong mathematical background is strongly preferred - Must be comfortable working with large data sets - A keen attention to detail is strongly preferred - Ability to speak up/call out issues when they arise is strongly preferred - Ability to present reports/findings to clients is strongly preferred - Self-starter and proactive approach to their responsibilities is highly preferred Requirements - Bachelor's degree in a related field or equivalent job experience required - Minimum 2 years of working in Google ads, Microsoft ads, or Facebook ads required - Minimum 2 years working in GA4 required - Experience with data visualization software (Google Data Studio, Tableau) is strongly preferred - Less than 5% travel required

Role Description The Exercise Coach in Fort Worth, TX is looking for an enthusiastic and people-first Customer Service Representative to join our growing team! In this role, you'll be the welcoming face of our brand, helping clients feel supported and motivated on their fitness journey. If you love connecting with people and thrive in a positive, health-focused environment, this is the opportunity for you. - Greet and assist clients in a friendly, professional manner both in-person and over the phone - Schedule appointments, manage client accounts, and maintain accurate records - Respond to client inquiries, concerns, and feedback with prompt and effective solutions - Support membership sales by educating prospective clients on services and programs - Process payments, handle billing questions, and manage front desk operations - Collaborate with coaches and staff to ensure a seamless client experience - Maintain a clean, organized, and welcoming studio environment Qualifications - Prior customer service, front desk, or client-facing experience preferred - Strong communication and interpersonal skills with a warm, positive attitude - Ability to multitask and stay organized in a fast-paced environment - Basic computer proficiency and comfort with scheduling or CRM software - Passion for health, wellness, and helping others reach their goals - Reliable, punctual, and a true team player Requirements - Prior customer service, front desk, or client-facing experience preferred - Strong communication and interpersonal skills with a warm, positive attitude - Ability to multitask and stay organized in a fast-paced environment - Basic computer proficiency and comfort with scheduling or CRM software - Passion for health, wellness, and helping others reach their goals - Reliable, punctual, and a true team player Benefits - 401(k) - Health insurance - Paid time off Company Description The Exercise Coach is a cutting-edge fitness studio concept that delivers personalized, science-backed workouts in an efficient and welcoming setting. Our clients love us for our results-driven approach and the supportive community we've built right here in Fort Worth. Our team members thrive in a positive, purpose-driven workplace where every day is an opportunity to make a real difference in someone's life.