• Identifying, triaging, prioritizing, and facilitating the mitigation of application availability concerns, carefully balancing security, business, and customer needs while contributing to tools and processes that enrich our overall developer experience. • Propose and implement projects for time-saving automation and vital reliability measures, ensuring Frame.io leads in availability and security • Partner with multi-functional experts (Engineering, Product, Compliance, Legal, Security, etc.) to define customer-centric solutions to infrastructure, security, and tooling needs • Define and refine operational practices, tooling, and runbooks and effectively communicate them across Frame.io and Adobe • Evolve our CI/CD pipeline and application infrastructure to support our scaling and DORA metrics goals • Promote engineering excellence with a focus on performance, scalability, and security • Model Adobe values within the team, partner organizations, and customers

• Develop and maintain our cloud infrastructure and the infrastructure as code (IaC) tooling to manage it • Design, implement, and manage security controls for our cloud infrastructure and CI/CD pipelines. • Implement security measures to protect data-in-transit and data-at-rest, particularly sensitive customer data. • Collaborate with engineering and ML teams to embed security throughout the development lifecycle. • Maintain compliance with industry standards and regulations particularly SOC 2 Type II. • Serve as the technical lead for our SOC 2 compliance program, managing automated evidence collection through platforms like Vanta or Drata and remediating infrastructure gaps identified by these tools. • Design and evolve the internal SaaS and productivity stack to scale with the company’s growth • Mentor junior engineers and contribute to the overall security posture of the organization. • Stay engaged with the latest infrastructure and security engineering news, standards, and emerging AI-driven solutions.

• Diseñar y configurar procesos personalizados en Azure Boards. • Definir tipos de work items (Epics, Features, User Stories, Bugs, Tasks). • Configurar estados, transiciones y reglas automáticas obligatorias. • Alinear los flujos de trabajo con la metodología ágil corporativa (Scrum, Kanban o híbrida). • Implementar modelo de gobernanza y control de accesos por rol. • Configurar políticas de repositorio (branch policies, pull request policies). • Estandarizar estructuras de proyectos y repositorios. • Diseñar y configurar pipelines CI/CD en Azure Pipelines. • Implementar validaciones automáticas y templates reutilizables en YAML. • Automatizar despliegues por entorno. • Crear dashboards ejecutivos y operativos con métricas clave: Velocidad del equipo, Lead Time / Cycle Time, Burndown / Burnup, Calidad (bugs, retrabajo), Cumplimiento de compromisos. • Diseñar consultas personalizadas y reportes automatizados. • Documentar el modelo implementado y capacitar a los equipos. • Detectar desviaciones del proceso y proponer mejoras basadas en métricas. • Asegurar la escalabilidad del modelo implementado.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are hiring a Deployment Engineer to support hosted environments through deployments, upgrades, patching, and troubleshooting. This role is ideal for someone who can work independently, document thoroughly, and improve operational efficiency through automation. - Deploy, support, and maintain hosted environments; perform upgrades, patches, and troubleshooting. - Test and refine runbooks; ensure documentation stays accurate and actionable. - Improve workflows and automate recurring operational activities. - Support implementation and upgrade projects with detailed plans and documentation. - Collaborate with distributed team members to deliver high-quality outcomes. Qualifications - Bachelor’s degree in CS, Engineering, or related field (or equivalent experience). - Strong Windows administration experience in enterprise environments. - Experience supporting Windows/Citrix/VMware-hosted environments. - Understanding of scripting/automation (Chef, Jenkins, shell scripting). - Strong problem-solving ability with attention to detail and execution quality. - Able to balance operational support and project deliverables on schedule. - Nice to have: APX, Moxy, Geneva administration experience. Requirements - This is a remote position. Benefits - Competitive salary - Opportunity for advancement - Training & development - Fully remote engagement with a structured support model - Runbook-driven delivery with opportunities to lead automation improvements - Exposure to enterprise hosting technologies and deployment best practices