Catapult Sports

Role Description Catapult is increasing the size of our Sales team in the EMEA region. The Business Development Manager will be responsible for promoting and driving sales under the guidance of the Senior Business Development Manager - EMEA. Using the resources and technology provided, you will grow and expand the client base, strengthening the brand and driving revenue while adhering to the Catapult culture code and values. The successful candidate will be based remotely out of Spain. Qualifications - Fluent in English and local languages (Spanish) - At least 3 years’ experience of high performance technology sales, ideally in an elite sporting environment with experience of one or more of; Wearables, Video, Athlete Management - Ability to learn systems quickly and assist others in learning best practices - Ability and desire to support team goals - Excellent communication skills and ability to communicate with Senior Management - Experience with Salesforce is a plus - Willing to travel (up to 50% of the time) Requirements - Increase Sales in the region in line with specified targets - Create and build good relationships with customers and prospects through personal contact, meetings, conference attendance and via telephone, email etc. - Efficiently gather market and customer information to qualify each prospect's buying intention and ability, to support negotiation on price, delivery and customer management - Provide accurate feedback on future buying intentions of customers and prospects - Manage a pipeline of customers and prospects through buying stages from initial meeting, through presentation and closing the sale - Present and demonstrate on the field Catapult’s products and services to customers and prospects as part of a sales process - Issue quotes and detailed proposals to customers and prospects and work with each organisation to progress the buying decision - Work with Catapult’s management to set targets for sales opportunities and revenue within the market - Be self-critical and manage your own performance and processes to meet or exceed these targets - Support the information needs of Catapult management including keeping pipelines, prospects and sales records always accurate and up to date - Execute marketing programs and marketing communication in the target markets - Will personally represent the Catapult brand in public forums, conferences, trade shows and events Benefits - We have amazing people. We can promise you will work with some of the smartest and most interesting people in the industry. We work hard but we always have fun doing it. - We value development. We are a high-performance organization that is always challenging ourselves to continuously grow. That means we maintain a growth mindset in everything we do and invest deeply in employee development. - We care about you. We offer competitive compensation, time off and outstanding paid maternity and paternity leave. - We want you to love where you work. We have great office spaces located around the world with state of the art equipment. - We work with sports teams. Every day you can make an impact with our clients who are some of the most prominent teams in the world. - You’ll have the satisfaction of knowing your work supports some of the most successful teams and individual athletes on the planet!

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing. We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics. Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success. WE WANT PEOPLE WHO ARE PASSIONATE ABOUT CUSTOMER SUCCESS We are looking for a talented and enthusiastic Customer Success Specialist whose determination for continuous improvement aligns with our ambitious, fast-growing and transforming company. Based remotely in South Africa, you will be a key player in the growth of the region by providing high quality training, education and support to a select customer base across Catapults’ entire range of athlete tracking hardware and software solutions. You will also be the voice of the customer and assist with the research and development of our technology stack and provide advanced data analysis for both internal staff and existing customers, and therefore need to be fluent in English. The role will work closely with our business development managers, partners and sport scientists throughout EMEA to provide administration documentation, product demonstrations and support new business opportunities for leagues and teams. WHAT YOU’LL DO - Account manage a select portfolio of teams within your dedicated territory - Educate customers on best practice when utilizing Catapult technology and value proposition - Drive new business success & contract extensions through various activities, including performing on-site and virtual product demonstrations. This includes cross selling and upselling across the product platform - On-going remote support to our growing customer base on Catapult’s entire range of athlete monitoring hardware and software solutions - Customer service initiatives, follow-up calls, visits, emails and communication central to creating a great customer experience - Maintaining Client Health through active account management - Product feedback and innovation internally - Provide evidence based, scientific materials for marketing, internal and external purpose - Maintain a large database of information - Aid in the data analysis of our elite teams where required - General representation of Catapult at domestic and international conferences where required Research and development of Catapult’s product stack - Support renewals end-to-end for a defined book of business, accountable for retention outcomes. - Lead renewal strategy, including value positioning, stakeholder alignment, and renewal readiness. - Forecast renewal outcomes accurately and maintain clear visibility of renewal risk. - Proactively identify, qualify, and drive opportunities with existing Catapult customers - Actively support the sales team through demos, solution consultancy, and customer advocacy. - Manage customer satisfaction and adoption as leading indicators of renewal and expansion success, intervening where risk emerges. WHAT YOU’LL NEED - 2+ years working in the elite sporting environment - Fluent English, bilingual a plus - Hands on experience with performance monitoring tools such as GPS, velocity based training; Video Analysis; Tactical applications - Proficient in statistical analysis of large data sets - Proficient with computers and Microsoft office - Account management experience with a large customer base (desired) - Great communication skills to foster new relationships and build on existing relationships with a select customer portfolio - Ability to analyse, and interpret data - Effective communication to articulate findings to coaches, athletes, and other performance staff - The desire to influence the performance management of elite sports - Ability to work individually and with a larger regional team - Communicate effectively with key stakeholders, particularly software and hardware engineers - Bachelor’s degree in Exercise and Sport Science or related discipline required - Sports science or strength and conditioning related experience in football (soccer) or rugby is desirable. - Existing network across elite sports in Africa is desirable. WHAT YOUR SUCCESS WILL LOOK LIKE In 6 months time… - You have built strong relationships with your customer portfolio and are a trusted, responsive point of contact - You confidently deliver onboarding, training, and product demonstrations across Catapult’s core solutions - You proactively support customers day-to-day, ensuring consistent and efficient usage - You maintain clear visibility of account health, identifying risks and opportunities while collaborating effectively with internal teams In 12 months time… - You are a trusted performance partner, influencing how customers use Catapult solutions to drive decision-making and performance outcomes - You independently manage your portfolio, driving high satisfaction, retention, and supporting renewals and growth opportunities - You deliver advanced insights and analysis that provide measurable value and differentiate Catapult’s offering WHY CATAPULT? - We have amazing people. We promise you’ll work with some of the most ambitious, intelligent people in an exciting industry, and do some of the best work of your life. - We encourage our people to engage in constructive, open, and honest communication to make Catapult extraordinary. - We work in a collaborative yet challenging environment to consistently improve our performance, which in turn impacts our customers' performance. - Our workforce spans more than 20 countries. You'll have the opportunity to work with people from multiple nationalities and cultures, and to build your global awareness. - We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to improve. There is an unlimited opportunity to grow, do more, and do better. Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box. So if you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent who can add to our team culture, actively contribute, and be excited about what they do. All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role.

WE EXIST TO IMPROVE THE PERFORMANCE OF ATHLETES AND TEAMS Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since 2006 - we don't just work in the sporting industry, we are actively changing its future. Our solutions are designed to help athletes and coaches “play smart” in a world where 1% can literally mean the difference between winning and losing. We work with over 5,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimise athletes’ health, game-day readiness, and performance, as well as in-game tactics. Our solutions include wearable technology, video analytics, and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to better scout, recruit, teach, and win. WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PROVIDING EXCEPTIONAL PRODUCT SUPPORT We are looking for a talented and proactive Product Support Technician to support the rapidly growing customer base of our ambitious, fast-growing and transforming company. You will be the customer’s first point of contact to resolve product issues for customers all around the globe. We believe that our customers deserve the best platform and we pride ourselves in the service we deliver. We are on a mission to maximise and enhance their performance through delivering a high quality customer experience. Our support team must match this ethos by taking responsibility for constantly improving productivity and development of self and be able to excel in a fast-paced environment. WHAT YOU’LL DO - Provide basic user administration, remotely, to Catapult clients - Provide technical support assistance to global clients through phone, email or live chat. - Deliver remote product training. - Troubleshoot hardware and software issues. - Retain ownership of problems through to resolution to ensure a high level of user satisfaction. - Knowing when to escalate problems to the next level of support. - Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained. - Create help documentation for new features prior to release. - Document use cases and problem solutions. - Help validate new software features, including getting hands-on with the technology out in the field. - Help validate and update support processes. - Work collaboratively with other members of the software team. - Effectively prioritize the incoming queue. - Utilize Remote Software to access both customer and internal hardware WHAT YOU’LL NEED - Can speak Spanish and English all to a level of business proficiency. - Occasional onsite and product training - Excellent written and verbal communication skills required - 1-2 years of technical support experience required. Willing to go above and beyond for the customer - Preferred degree in Computer Science, IT, sports science or equivalent experience in a related field - Prior troubleshooting experience with PC based systems - Experience with support ticketing platforms; Salesforce and Zendesk preferred - Ability to work extended hours and on weekends, when required - Ability to thrive in a dynamic work environment and see tasks through to completion - A good understanding of soccer. Including the challenges that athletes and coaches face WHY CATAPULT? - We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life. - We encourage our people to have constructive, open and honest communication in order to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers. - Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability - We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better. There is unlimited opportunity to grow, do more, and do better. Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do. All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role.

We are looking for a talented and proactive Product Support Technician to support the rapidly growing customer base of our ambitious, fast-growing and transforming company. You will be the customer’s first point of contact to resolve product issues for customers all around the globe. Provide technical support assistance to clients through phone, email or live chat conversation. Provide assistance and all necessary coordination in the installation of client computer software products, the modification, and repair of hardware and the resolution of client technical problems. Deliver remote on-boarding to new users as required. Retain ownership of problems through to resolution to ensure a high level of user satisfaction. Knowing when to escalate problems to the Senior Product Support Technicians. Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained. Create support content for the online help center, as required. Help validate new software features, including getting hands-on with the technology out in the field. Help validate and update support processes. Work collaboratively with other members of the global support team and engineering department, including testing, staging & servicing of devices when required. Attend onsite client visits and special events as and when required. Work on-call over weekends as required by team schedule.