Tier 2 Backup & Disaster Recovery Engineer – 3rd Shift

EngineerEngineerFull TimeRemoteMid LevelTeam 51-200Since 1998H1B No SponsorCompany SiteLinkedIn

Location

Texas

Posted

2 days ago

Salary

$70K - $85K / year

Seniority

Mid Level

Associate Degree2 yrs expEnglishAWSAzure

Job Description

Tier 2 Backup & Disaster Recovery Engineer – 3rd Shift

LightEdge Solutions

• Own support tickets from intake to resolution, adhering to defined SLAs and escalation guidelines while ensuring clear communication and follow-through with customers • Troubleshoot backup job failures, configuration issues, and restore requests with a methodical and detail-oriented approach • Provide frontline support for Veeam, Commvault, AWS Backup, Azure Backup, and related data protection platforms • Actively monitor system alerts and backup job statuses, responding quickly and effectively under pressure • Follow established escalation paths to Platform Owners or SMEs, ensuring smooth collaboration and handoffs • Document all technical steps, findings, and resolutions thoroughly in the internal ticketing system • Collaborate with internal teams to improve platform performance and overall customer experience • Contribute to the team knowledge base by identifying repeat issues and gaps in documentation

Job Requirements

  • Minimum 2 years of experience in a technical support or Tier 2 systems/backup engineering role
  • Proficiency with Veeam or Commvault backup systems
  • Working knowledge of AWS and/or Microsoft Azure backup services
  • Strong troubleshooting skills with the ability to manage multiple priorities in a structured, SLA-driven environment
  • Experience working within defined support workflows and documentation standards
  • Strong written and verbal communication skills with a customer-focused mindset
  • Ability to remain composed and effective in high-pressure situations

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