LightEdge Solutions

• The individual performs monitoring, research, assessment, and analysis of internal and customer environments in relation to patch management. • Applying OS level patches for internal and customer environments using IBM BigFix. • Create and maintain vulnerability and patch reports internally and for customers • Collaborate with client technical teams for issue resolution and mitigation. Help remediate security issues by interfacing with internal/external customer teams and other tool vendors. • Perform log analysis, and communicate clearly regarding the results of log analysis, use of IDS, IPS, and/or other signature technology. • Manage and maintain the log management and threat analysis solution.

• Design, develop, and maintain production-grade AI/ML code, services, and integrations • Build and iterate on AI prototypes, proofs of concept, and production systems • Contribute to codebases, CI/CD pipelines, and engineering standards for AI solutions • Collaborate with teams to ensure maintainable, testable, and scalable implementations • Design and operate agent-driven systems that autonomously execute workflows, with humans providing oversight, governance, and continuous optimization • Partner with business units to identify and evaluate high-value AI opportunities that align with Lightedge’s strategic goals • Contribute to the design of scalable and cyber-resilient AI and ML solutions, ensuring seamless integration with enterprise systems • Collaborate with data engineering and platform teams to operationalize AI models and embed intelligence into workflows and customer experiences • Ensure all AI initiatives align with enterprise data governance, security, and privacy standards • Act as a technical and strategic advisor to business stakeholders on how to responsibly leverage emerging AI technologies • Work closely with product management, IT, and Operations, and Security teams to ensure a secure, resilient, consistent delivery, and maintainability • Regularly communicate with executive leadership and business stakeholders to align AI strategy with organizational goals • Monitor, evaluate, and optimize the performance of deployed AI models and systems • Own post-deployment support, monitoring, and continuous improvement of AI systems until transitioned to long-term support • Ensure that all underlying systems are protected against cybersecurity threats and can recover rapidly in the event of a cyberattack or unexpected system outage • Develop and implement AI governance frameworks and ensure ethical AI practices, including maintenance of architectural diagrams, model documentation, and compliance records for AI systems • Work with the Sales team as needed, serving as an AI SME during the sales cycle for new customers

The Manager of Storage Services is responsible for leading Lightedge’s Storage team and ensuring the reliability, performance, security, and scalability of our enterprise and cloud storage platforms. This role oversees day-to-day storage operations, platform strategy, team leadership, and customer-facing escalations in a fast-paced, 24x7x365 managed services environment. This position is remote/hybrid, with collaboration across multiple Lightedge locations. Flexibility to support nights, weekends, and participate in an on-call escalation schedule is required. Responsibilities Leadership & Team Management Lead, mentor, and develop a team of Storage Engineers supporting 24x7 operations. Manage staffing, scheduling, and on-call rotations to ensure continuous coverage. Conduct regular 1:1 meetings, team meetings, and operational reviews to drive alignment and performance. Make sure the team is performing at a high level align with Corporate policies, procedures and goals for the organization. Hire, interview, onboard, and train new team members. Foster a culture of accountability, documentation, continuous improvement, and customer focus. Act as the primary escalation point for storage-related incidents and customer-impacting events. Storage Platform Strategy & Operations Own the strategy, standards, and lifecycle management for Lightedge’s storage platforms. Manage version tracking, patching schedules, vulnerability awareness, and end-of-life planning. Plan and oversee customer storage migrations, upgrades, expansions, and new environment deployments. Evaluate new storage technologies and product offerings to improve performance, reliability, and service delivery. Ensure proactive monitoring of storage performance, capacity, and availability using analytics and monitoring tools (e.g., IBM Storage Insights). Supported Technologies Enterprise storage platforms including: IBM Storage Dell Data Domain NetApp PURE Storage Object and cloud storage platforms including: Cloudian Wasabi S3-compatible object storage Strong integration with virtualization platforms, particularly VMware. Operational Oversight & Compliance Ensure storage environments meet Lightedge standards for security, performance, and reliability. Conduct regular audits to ensure compliance with company policies, regulatory requirements, and customer commitments. Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience. 10+ years of experience working with enterprise storage platforms, preferably in a Managed Services Provider (MSP), hosting, or cloud environment. 5+ years of experience in a technical leadership or management role. Demonstrated experience supporting 24x7 operational environments. Strong troubleshooting skills across complex, multi-platform storage environments. Excellent communication, leadership, and organizational skills. Technical Experience Experience with some or all of the following: IBM, NetApp, PURE, and Dell Data Domain storage platforms Object storage (Cloudian, Wasabi, S3-compatible storage) Storage performance and analytics tools (e.g., IBM Storage Insights) VMware-integrated storage environments Capacity planning, performance tuning, and lifecycle management Preferred Qualifications Vendor certifications in storage administration or management (IBM, NetApp, PURE, Dell, or similar). Experience supporting compliance-driven or regulated environments. Prior experience leading storage teams in a multi-tenant or service provider environment. Performance Indicators Storage platform availability, performance, and capacity utilization Successful execution of migrations, upgrades, and lifecycle initiatives Incident resolution and escalation effectiveness Documentation quality and operational readiness Team engagement, development, and retention Customer satisfaction related to storage services