Referral Specialist
Location
United States
Posted
5 days ago
Salary
$19 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Referral Specialist
Hudson Headwaters Health Network
Role Description The Referral Specialist acts as a liaison between patients, providers, and health center staff members by providing prompt and professional service for the patient’s referral and follow-up needs. - Monitors and maintains referral inbox for assigned health center locations - Verifies patient demographic and insurance information and updates as necessary - Works with Eligibility Team to verify patient health insurance eligibility as needed - Completes the electronic Referral Order process for patients needing internal and/or external referrals for health care services - Sends appropriate documentation to specialist office prior to patient appointment - Works as a team member to assure all patient referrals are completed - Completes the prior authorization process as necessary - Monitors and maintains the referral Follow Up inbox for assigned health centers - Keeps Supervisor informed of all problems, complaints, or areas for improvement - Works in conjunction with Medical Home staff to assure adherence to project mission - Works with Athena support group to assure a complete and comprehensive external provider listing in EMR system - Demonstrates ability to maintain decorum and positive approach to both internal and external customers - Adheres to the guidelines as set forth in the Networks Remote Work Program and Expectations policy on the HWEB - Enthusiastically serves on various committees, attends staff meetings, and supports the Mission, Vision, and Core Values - Performs additional duties and special projects as assigned Qualifications - High School Diploma or equivalent - Computer training and/or medical terminology preferred - Minimum of one-year work experience in a call center, medical office setting or equivalent training/education required - Previous Electronic Medical Record experience - Demonstrated ability to manage multiple tasks and prioritize workload and experience working with a diverse population required - Experience with Microsoft Office required - Ability to work as a centralized service team member as well as independently - Excellent customer service and communication skills required Requirements - 40 hours per week. Monday-Friday 8am-4:30pm. - Remote position; candidates must reside in New York. Benefits - Pay rate for this position is $19.25/hour.
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