Kooth logo
Kooth

Kooth is a mental healthcare company that is based in the United Kingdom and on a mission to “create welcoming communities and services for everyone.” The company fosters a wel

Shift Lead

Location

United States

Posted

5 days ago

Salary

$28 - $32 / hour

Seniority

Lead

No structured requirement data.

Job Description

Shift Lead

Kooth

Role Description This role is intended to provide leadership support to the direct service team (Practitioners and Care Coordinators) working on Kooth services throughout service hours. This is a non-clinical role which provides operational support to the service team but Shift Leads must be comfortable working in a role that is clinically adjacent. How You’ll Make an Impact: Main Responsibilities: - Provide critical support to the direct service team. - Ensure smooth and efficient service delivery across Kooth platforms. - Support Direct Service Team On Shift: - Act as leaders to the direct service team working on Kooth services. - Provide guidance and support to the direct service team on Kooth policies and clinical requirements. - Oversee direct service team time punching and meal break adherence. - Advise practitioners on clinical resources to manage risk as appropriate. - Provide support to direct service team members experiencing IT issues that are preventing them from engaging with service users. - Collaborate with Licensed Clinical Professionals (LCPs) to ensure practitioners have access to clinical support as needed while interacting directly with service users. - Collaborate with Service Delivery Operations Leadership to share feedback related to employee performance. - Share feedback recommendations with Service Operations and Clinical leadership. - Document shift needs and key details to inform leadership of day-to-day service flow. - Manage direct service team needs using Slack workflows and update tracking file with relevant details regarding need resolution. - Monitor Data and Provide Oversight: - Confirm practitioner readiness for scheduled coaching sessions. - Oversee service wait times to ensure timely management of service user needs in the drop-in queue. - Ensure compliance with Service Level Agreements (SLAs). - Monitor surge activity and take appropriate actions to address needs on shift to support overall service delivery. - Update documentation as needed to provide clarity on shift operations and needs. - Remain Up To Date on Trainings: - Engage with practitioner trainings on service processes and clinical guidance to maintain ability to provide highest level guidance to the practitioner team on shift. - Other Duties As Assigned: - Engage with ad hoc projects as assigned to define process and guidance to improve the flow of shift operations. Qualifications - Permanently reside within the US 48 contiguous states. - Minimum education: Bachelor’s Degree or commensurate experience. - Experience working with shift operations and schedule management. - Experience working with data visualizations in a dashboarding tool (e.g. Tableau). - Experience in a start-up environment. - Experience in behavioral health or clinical setting. - Bilingual in English and Spanish (preferred). Requirements - This role offers an hourly rate of $28-32, based on experience. - Final compensation will be based on a variety of factors, including your education, experience, skills, and overall alignment with the role. Benefits - Excellent Medical, Dental, and Vision Coverage. - Long-Term Incentive Plan (LTIP). - 401(K) Retirement Plan with company match. - Generous Paid Time Off. - Remote-first flexibility and work-from-home support. - Paid parental leave. - Learning & development opportunities. - 8 Paid Holidays, plus two half-day holidays (Christmas Eve and New Year’s Eve).

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