TRILLIUM HEALTH RESOURCES logo
TRILLIUM HEALTH RESOURCES

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Specialty Provider Engagement Coordinator

Location

United States

Posted

5 days ago

Salary

$54.1K - $67.2K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Specialty Provider Engagement Coordinator

TRILLIUM HEALTH RESOURCES

Role Description The Specialty Provider Engagement Coordinator serves as the primary point of contact for assigned network providers and is responsible for managing provider inquiries through resolution. The Coordinator provides guidance on services, policies, workflows, and system processes to support effective service delivery. - Coordinate with internal departments to resolve provider issues. - Ensure timely follow-up and maintain consistent communication with providers. - Support a positive provider experience by delivering accurate information, facilitating issue resolution, and reinforcing adherence to organizational and regulatory requirements. - This role may be assigned to specific provider segments such as LTSS, DME, specialty providers, or essential providers based on organizational need. On a typical day, you might: - Serve as the primary point of contact for assigned network providers, coordinating communication, issue resolution, and strategic support. - Independently coordinate provider inquiries from intake through resolution, ensuring timely follow-up and closure. - Monitor, track, and address open issues. Follow up with internal teams to ensure timely resolution and clear communication back to providers. - Provide technical assistance, guidance, and expertise to providers on claims, authorizations, contracts, system navigation, and organizational processes. - Identify recurring, complex, or systemic issues and escalate with clear documentation, recommended actions, and follow-through to resolution. Qualifications - High School Diploma/GED and six (6) years’ experience in a medical office, health plan, managed care organization, hospital (ED or Inpatient), healthcare practice, or other healthcare setting working directly with patients, members, providers and/or other clinicians; OR - Associate’s degree and four (4) years’ experience in a medical office, health plan, managed care organization, hospital (ED or Inpatient), healthcare practice, or other healthcare setting working directly with patients, members, providers and/or other clinicians; OR - Bachelor’s degree and two (2) years’ experience in a medical office, health plan, managed care organization, hospital (ED or Inpatient), healthcare practice, or other healthcare setting working directly with patients, members, providers and/or other clinicians; OR - Equivalent combination of education/experience. - Must have a valid driver’s license. - Must reside in North Carolina. - Must be able to travel within catchment as required. Requirements - Degree in Business Administration, Health, or Human Services field (preferred). - Experience in vendor or provider relations, customer service, or other client-facing roles within a healthcare or call center environment, including conflict resolution (preferred). Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies. Deadline for Application July 10, 2026 at 11:59PM How to Apply To be considered, submit your application and resume through our ADP Career Center. Your resume must include: - Employer name, dates of service (month/year), average hours worked per week, and essential job duties. - Education details (degree type, date awarded, institution, field of study). - Licensure/certification information, if applicable. After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes. Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

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