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Fairview Health Services is a healthcare nonprofit that provides various health services, including primary care, specialized medical treatment, mental health s
Patient Access Scheduler
Location
United States
Posted
14 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Patient Access Scheduler
Fairview Health Services
Role Description The Specialty Access Center (SAC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include: - Cardiology - Dermatology - ENT - Med-Surg - Neuroscience - Oncology - Ophthalmology - Primary Care - Pulmonology - Solid Organ Transplant - Urology - Women’s Health As the first point of contact, the SAC provides essential support in connecting patients with the care they need. What you will do as a Patient Access Scheduler: - Uses technology proficiently to identify and satisfy patient appointment scheduling needs - Coordinates all aspects of patient scheduling needs according to protocols - Notifies caller of change in appointment scheduling - Acquires patient demographic and insurance information for new patients and verifies for returning patients - Can optimally determine when a conversation needs to be escalated to triage or manager - Provides pre-appointment instructions to patients at the time of the call - Responds to, answers and/or advises questions or concerns Qualifications - HS Diploma/GED - 1+ Years Customer Service experience in healthcare or professional service industry - Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism - Strong telephone management, organization, and prioritization skills Requirements - This position requires a full month of uninterrupted training - Location: At this time, this position will be working remote (MN residents only) - Hours: Monday - Friday, 8:30am-5:00pm Benefits - Generous benefit package including but not limited to medical, dental, vision plans - Life insurance - Short-term and long-term disability insurance - PTO and Sick and Safe Time - Tuition reimbursement - Retirement - Early access to earned wages - More information available at: Fairview Benefits Company Description EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status.
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