• Provide telehealth sessions in the evenings and on weekends • Partner with health systems and primary care providers • Support clients with compassionate, evidence-based care • Build a full caseload within 90 days of credentialing • Flexible scheduling available seven days a week from 7 a.m. to 10 p.m. ET

• Provide psychosocial support and education needed to address the mental wellbeing of individuals, couples/families ages 13+ • Empower therapists to practice at the top of their license with the support of our clinical care team • Access to assessment and treatment planning tools to elevate and support the continuity of care for patients • Career growth and professional development within the organization • In-depth training, development, and support

Role Description The Loan and Share Mediator is responsible for collecting delinquent loan accounts and resolving related collection issues across a variety of consumer and small commercial products. This role focuses on delivering excellent member service while effectively reducing negative share balances and past-due accounts in compliance with all applicable state and federal regulations. Responsibilities - Collect delinquent accounts assigned by department leadership, including member negative share balances, MasterCard accounts, consumer loans, and small-balance commercial loan accounts. - Maintain accurate and up-to-date records that may be used in the collection of accounts, ensuring data integrity and compliance. - Acquire and preserve current knowledge of state and federal laws related to bankruptcy and apply this knowledge to collection activities. - Acquire and preserve current knowledge of state and federal laws related to foreclosure and apply this knowledge appropriately. - Make informed recommendations to management regarding repossessions, charge-offs, or additional internal collection efforts. - Apply expertise in the Telephone Collection Practices Act and Fair Debt Collection Practices Act when conducting collection activities. - Use knowledge of regulations surrounding the right of offset and freezing funds, including considerations related to SSI, SSD, and pension income. - Retain and apply state and federal laws governing repossessions to ensure compliant practices. - Stay well informed about the Fair Credit Reporting Act and CFPB regulations as they pertain to collections and credit reporting. - Follow rules and procedures for handling accounts of deceased members with sensitivity and regulatory compliance. - Maintain professional business relationships with outside collection attorneys, repossession agents, and other collection-related vendors to ensure accurate and timely service. - Maintain collection figures, reports, and performance data as specified by the department manager. - Participate in outbound calling and call center activities to contact members, negotiate payment arrangements, and resolve account issues. - Provide excellent member service during all interactions, focusing on call quality, efficiency, and meeting performance goals set by management. - Utilize Microsoft Excel and other Microsoft Office applications to support reporting, data entry, and administrative tasks. - Perform clerical and administrative duties such as filing, data entry, and maintaining documentation related to collections. Qualifications - High school diploma or equivalent. - Minimum of 2 years of experience in telephone collections or a call center environment preferred. - Proficiency in outbound calling and call center operations, including handling high call volumes. - Working knowledge of the Telephone Collection Practices Act and Fair Debt Collection Practices Act. - Understanding of state and federal laws related to bankruptcy, foreclosure, repossession, and collections. - Knowledge of regulations related to right of offset and freezing funds, including considerations for SSI, SSD, and pension income. - Familiarity with the Fair Credit Reporting Act and CFPB regulations as they pertain to collections. - Ability to maintain accurate records and collection figures using Microsoft Excel and Microsoft Office. - Strong clerical and data entry skills with attention to detail. - Customer service skills with a focus on call quality and member satisfaction. - Ability to work efficiently toward specific performance goals and metrics. Requirements - Experience in a financial institution or collections environment is beneficial. - Proficiency with Microsoft Excel functions, including V-lookups, to support reporting and analysis. - Experience in administrative assistance, clerical administration, and filing. - Ability to build and maintain professional relationships with external vendors such as collection attorneys and repossession agents. - Strong communication skills and the ability to handle sensitive member situations with professionalism. - Comfort working in a structured, goal-driven environment with regular performance evaluations. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

Role Description The Adult Care Licensure Team Supervisor position serves as the Team Supervisor for surveyors in the Adult Care Licensure Section, providing leadership and oversight for regulatory activities that ensure licensed adult care and family care homes comply with State requirements. The role operates within a statewide regulatory framework responsible for protecting the health, safety, and rights of residents in assisted living settings. It manages survey operations, reviews and validates survey findings, and contributes to licensing decisions through structured monitoring and quality assurance processes. This position supports collaboration with facilities, County Departments of Social Services, and other partners by offering technical assistance and coordinating regulatory activities. The Adult Care Licensure Team Supervisor position will be home-based in the Eastern region of the state and applicants should reside in Wilson, Wayne, Greene, Nash, Halifax, Pitt, Craven, Bertie, Gates or contiguous counties. This position requires occasional travel, sometimes on short notice, mainly within the assigned region and to the central office in Raleigh. Travel includes occasional overnight stays. Position may utilize a state vehicle if available, a rental vehicle or their personal vehicle for travel. Travel expenses, including food, lodging, and transportation, are compensated by the State of North Carolina at the NC Office of State Budget and Management’s established rates. Key Duties Include: - Direct team operations by coaching, directing, and overseeing surveyors’ work activities. - Schedule and track survey assignments to ensure timely and coordinated survey activity across the region. - Review survey reports for accuracy, timeliness, and legal defensibility prior to licensure action decisions. - Analyze survey findings to determine compliance with applicable rules and statutes. - Document regulatory findings in a clear, complete, and legally defensible manner. - Provide technical assistance to adult care providers and prospective applicants. - Deliver regulatory oversight and guidance to County Departments of Social Services staff. - Coordinate communication and workflow activities to maintain effective performance management and quality assurance processes. - Support policy implementation by applying regulatory standards and contributing to Section-level initiatives. - Manage regional field operations through regular travel, scheduling coordination, and collaboration with central office leadership. Qualifications - Demonstrated experience conducting regulatory surveys of adult care or assisted living facilities, including documenting findings in a timely and legally defensible manner using established review processes. - Proven track record of leading teams through scheduling, coordinating, and reviewing survey activities, with consistent application of performance management and quality assurance practices to ensure operational accuracy. - Expert-level proficiency in analyzing survey results to determine compliance with State rules and statutes, applying regulatory standards to make informed recommendations for licensure actions. - Demonstrated experience providing technical assistance to facilities, County Departments of Social Services staff, and other stakeholders to support rule interpretation, regulatory compliance, and program implementation. - Strong written and verbal communication skills supported by experience preparing detailed reports, conducting stakeholder communication, and coordinating survey-related information across interdisciplinary teams. Requirements - Licensed to practice as a Registered Nurse in the State of North Carolina and two years of clinical experience in the area of specialization. Benefits - Participation in health insurance options. - Standard and supplemental retirement plans. - NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). - Paid vacation, sick, and community service leave. - Paid parental leave available to eligible employees. Company Description The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.