Key Account Manager

Location

Northern America + 1 moreAll locations: Northern America | Latin America (LATAM)

Posted

6 days ago

Salary

0

Seniority

Lead

Job Description

Key Account Manager

Nuitée

Role Description Nuitée is hiring a Key Account Manager to own and grow a portfolio of accounts across LATAM and NORAM, with full accountability for TTV, conversion, and revenue targets. - Act as the single point of ownership for everything that drives account performance, from technical adoption to commercial growth. - Work autonomously to identify, prioritise, and resolve issues affecting account scaling. - Manage a portfolio of customer accounts. - Build strong relationships with clients and understand their business needs. - Serve as the primary point of contact for customer inquiries and issues. - Coordinate with internal teams (sales, support, product, operations, and engineering) to meet customer expectations. - Identify growth opportunities with clients. - Monitor customer satisfaction and resolve concerns proactively. - Track account performance to achieve consistent growth with clients. Qualifications - 5+ years of experience managing accounts with ambitious, measurable revenue targets, and a track record of hitting them. - Strong analytical skills, able to independently interpret complex data, spot trends, and translate them into action. - Experience with CRM tools (HubSpot is a plus). - Proactive, comes with a plan rather than waiting for direction. - Based in Latin America or the US, with full availability to cover LATAM and NORAM business hours (East and West Coast US). - Native or near-native proficiency in both Spanish and English. Requirements - Full account ownership post-onboarding: performance, retention, and revenue growth. - Participation in the onboarding process on a case-by-case basis, as determined by the Lead KAM based on account complexity and strategic importance. - Revenue targets assigned progressively as the KAM ramps up and takes ownership of accounts. - Upsell and cross-sell: identified and closed by the KAM directly. - Close collaboration with Onboarding, Sales, Monitoring, and Product teams. Benefits - Massive Market Opportunity: Tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market. - World-Class Backing: Backed by Accel and visionary leaders across tech and travel. - Bootstrapped Resilience, Startup Agility: Profitably grown for years without external funding. - Global Impact: Infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, and travel companies. - AI-Driven Innovation: Positioned to power the future of travel in the AI era.

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