Role Description We are looking for a motivated and customer-oriented 1st Level IT Support Specialist to join our growing international team. As the first point of contact for end users, you will provide technical support, troubleshoot IT issues, and ensure an outstanding customer experience. You will manage incidents and service requests while collaborating closely with our 2nd and 3rd Level Support teams to resolve more complex technical challenges. This role is ideal for someone who enjoys helping people, solving technical problems, and working in a dynamic international environment. Key Responsibilities - Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system - Log, categorize, prioritize, and resolve incidents and service requests - Provide remote support for end users across multiple customer environments - Troubleshoot Microsoft Windows 10/11 operating systems - Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive, and SharePoint - Manage user accounts, password resets, and access permissions through Active Directory and Microsoft Entra ID - Support VPN connections, remote access, printers, and peripheral devices - Install, configure, and troubleshoot hardware and software - Escalate unresolved incidents to 2nd or 3rd Level Support according to defined procedures - Maintain accurate documentation within the ticketing system - Ensure compliance with agreed Service Level Agreements (SLAs) - Follow ITIL-based incident and request management processes - Contribute to internal knowledge base documentation - Deliver professional and customer-focused support at all times Qualifications - Completed vocational training in Information Technology or equivalent practical experience - Minimum 1 year of experience in an IT Service Desk or Helpdesk environment - Solid knowledge of: - Microsoft Windows 10/11 - Microsoft 365 - Active Directory - Microsoft Entra ID (Azure AD) - TCP/IP networking fundamentals - DNS - DHCP - VPN technologies - Experience using IT Service Management (ITSM) or ticketing systems - Strong analytical and troubleshooting skills - Excellent communication and interpersonal skills - Customer-oriented mindset - Ability to prioritize workload and work independently Preferred Qualifications - ITIL Foundation certification - Experience with Microsoft Intune - Experience with Microsoft Endpoint Manager - Basic PowerShell knowledge - Experience supporting enterprise environments - Experience working in Managed Services (MSP) - Experience supporting international customers Technical Skills - Operating Systems: - Microsoft Windows 10 - Microsoft Windows 11 - Microsoft Technologies: - Microsoft 365 - Outlook - Teams - OneDrive - SharePoint - Active Directory - Microsoft Entra ID - Microsoft Intune - Networking: - TCP/IP - DNS - DHCP - VPN - Remote Desktop - ITSM Tools: - ServiceNow - Jira Service Management - Zendesk - Freshservice - HaloITSM - ManageEngine ServiceDesk Plus Languages - German: Native or C2 level - English: B2 level or higher Personal Competencies - Customer-focused - Professional and reliable - Solution-oriented - Well organized - Team-oriented - Proactive - Eager to learn - Able to work independently in a remote environment - Calm under pressure - Committed to delivering high-quality service

Role Description The IT Integration Support Technician delivers technical support and infrastructure setup for new store locations and ongoing operations. Working closely with internal teams and vendors, this role performs hardware installations, provides troubleshooting assistance, and maintains documentation related to IT integrations. It requires strong foundational skills in network and device support, a customer-first mindset, and the ability to adapt in dynamic field environments. - Store Integration & Equipment Installation: - Support installation and configuration of hardware including workstations, kiosks, routers, and POS systems - Assist in coordination with vendors to ensure smooth acquisition and system launch - Participate in validation of equipment functionality post-installation - Technical Support & Troubleshooting: - Resolve common hardware and network issues for both remote and onsite environments - Document technical issues and resolutions within the IT service platform - Escalate unresolved challenges to senior technicians or support leads - Project Execution & Documentation: - Contribute to system testing, pre-installation preparation, and equipment staging - Assist in updating installation guides and basic infrastructure documentation - Offer input on process improvements related to integration workflows - Travel & Field Support: - Travel locally and nationally to support installations and IT deployments - Adapt to changing schedules, including occasional evening and weekend assignments Qualifications - High school diploma or GED required - Bachelor's degree in Information Technology or a related field, or equivalent experience preferred - 3+ years in IT support, field service, or hardware integration roles - Direct experience with POS systems, network equipment, and vendor coordination - Strong proficiency with Microsoft Office and remote support tools - CompTIA A+/CompTIA Data Sys/CompTIA Network+ or Comparable - Ability to Travel: Up to 50% Benefits - Excellent Benefits including medical, vision, dental, PTO, 401k, etc. - Career Progression with a high growth. - Modern office space in the heart of downtown Tucson. - On-site Fitness Gym and Bike Share. - Employee Game Room and Lounge. - Free Unlimited Wash Club Membership.

• Assess residential, commercial and business-purpose loan applications • Prepare and package detailed credit submissions • Review financial statements, tax returns, bank statements and supporting documents • Analyse servicing, security, exit strategies and overall transaction risk • Review valuations, company searches, trust structures and borrower background information • Liaise with brokers, borrowers, solicitors, valuers and other stakeholders • Assist with transaction management from application through to settlement • Work closely with our administration team to ensure efficient processing of applications • Support ongoing portfolio monitoring and reporting • Assist with developing and improving internal credit policies and procedures

• Support mission requirements for developing, integrating, and sustaining a scalable data ecosystem. • Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems. • Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. • Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting. • Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies. • Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence.