• Responsibility for the contact center solution portfolio – from strategic development through presales and partner management to commercial control • Close collaboration with our cloud consultants and development teams • Act as the link between AWS, our customers and the market • Develop solution strategy & product development • Identify new market opportunities via the AWS Marketplace, managed service offerings or new partnerships • Conduct initial conversations with prospective customers • Create compelling proposals, presentations and proofs of concept • Build long-term customer relationships and identify potential for further development (upselling) • Main contact person for AWS in the contact center domain and maintain active partner relationships • Ensure that relevant certifications and program requirements are met • Plan and monitor the financial metrics of your solution area (revenue, costs, utilization) • Develop pricing models for marketplace and managed service offerings • Work closely with Finance and Administration to ensure accurate project billing

Role Description En Coforge estamos buscando un Agente de Call Center (#22072) con el siguiente perfil. - Atender llamadas entrantes y/o salientes brindando soporte al cliente. - Resolver consultas, reclamos y solicitudes de manera clara, cordial y oportuna. - Registrar de forma precisa las interacciones con los clientes en los sistemas internos. - Realizar seguimiento a los casos hasta su resolución. - Cumplir con los indicadores de desempeño, calidad, tiempos de respuesta y satisfacción del cliente. - Escalar casos complejos a las áreas correspondientes cuando sea necesario. - Brindar soporte a través de otros canales como chat o correo electrónico. - Mantenerse actualizado sobre productos, servicios y procesos internos. Qualifications - +4 años de experiencia en Call Center o atención al cliente. - Nivel de inglés B2 (indispensable). - Excelente comunicación verbal y escrita en español e inglés. - Capacidad para mantener conversaciones y brindar soporte básico en inglés. - Manejo de Microsoft Office y herramientas CRM o similares. - Capacidad para trabajar bajo presión y cumplir objetivos. - Disponibilidad para laborar de forma remota de lunes a sábado. Requirements - Orientación al servicio y empatía. - Habilidades de resolución de problemas. - Capacidad para trabajar en equipo. - Organización y atención al detalle. - Adaptabilidad. Company Description En Coforge, contratamos profesionales únicamente en función de sus habilidades y calificaciones, y no discriminamos en función de la edad, discapacidad, religión, género, orientación sexual, estado socioeconómico o nacionalidad.

• Du befragst Menschen am Telefon für seriöse deutschlandweite Studien, u.a. zu den Themen Radiohören, Lebensqualität, Nachhaltigkeit, Reise- und Urlaubsverhalten und gesunde Ernährung. • Wenn Du gerne telefonierst, Menschen am Telefon anhand eines vorgegebenen Fragebogens befragen willst und über gute Deutschkenntnisse verfügst, kannst Du bei uns als Call Center Agent oder Telefon-Interviewer:in in der Markt- und Sozialforschung starten.

Role Description Exciting remote opportunity to join an expanded centralized clinical team supporting BJC Medical Group primary care clinics! The Clinical Rep, Cust Svc (Access Ctr) provides remote clinical support by performing a variety of clinical duties such as: - Managing medication refill requests - Prior authorizations - Responding to patient messages through the electronic health record (e.g., MyChart) Working under the direction of licensed providers, this position requires strong clinical judgment within scope, attention to detail, and efficient inbox management in a fast-paced ambulatory environment. Schedule: Monday through Friday 8 a.m. to 4:30 p.m., working one weekend day every 3rd weekend. Qualifications - High School Diploma or GED - 2-5 years of experience - No supervisor experience required Requirements - Navigates the electronic health record to obtain and validate historical information - Captures and documents demographic and financial information in the electronic health record - Maintains accountability for accurate data entry in the electronic health record - Maintains patient privacy and security as outlined by HIPAA - Manages a high volume of incoming calls from patients, healthcare providers, and facilities - Ensures resolution to the call - Leverages critical thinking with speed and accuracy to identify reason for the call - Researches complex issues in the electronic health record and consults/escalates to clinical staff when necessary - Schedules patient visits based on complex provider preferences - Verifies and updates insurance and checks insurance eligibility - Collects and documents demographics - Maintains proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions - Documents and sends messages to providers and clinical staff in the electronic health record for clinical-based needs - Communicates directly with providers (physicians) to relay pertinent clinical information during after hours - Manages calls within established performance and customer service standards - Achieves targeted abandoned call rate, average speed of answer, and average transaction time - Provides excellent and consistent customer service in a variety of situations - Communicates in a professional, positive, and respectful manner with patients, providers, BJC staff, and external organizations - Ability to work in a constant state of alertness and in a safe manner Benefits - Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date - Disability insurance paid for by BJC - Annual 4% BJC Automatic Retirement Contribution - 401(k) plan with BJC match - Tuition Assistance available on first day - BJC Institute for Learning and Development - Health Care and Dependent Care Flexible Spending Accounts - Paid Time Off benefit combines vacation, sick days, holidays, and personal time - Adoption assistance