Comprehensive. Innovative. Trusted.
Director of Client Relations
Location
United States
Posted
2 days ago
Salary
$170K - $190K / year
Seniority
Lead
Job Description
Director of Client Relations
Willdan
• Protect long-term client trust. • Align internal execution with client expectations. • Proactively identify and mitigate relationship and project risk. • Support renewal and expansion through disciplined relationship governance. • Champion a service-first leadership culture — serving “anyone but yourself.” • Serve as executive sponsor for assigned strategic accounts. • Develop deep understanding of each client’s organizational dynamics, priorities, and success criteria. • Define and continuously validate “what success looks like” with each client. • Lead structured monthly and quarterly client governance meetings. • Ensure forward-looking dialogue including performance, risk, and future opportunity alignment. • Maintain visibility and documentation of commitments, concerns, and action plans. • Identify early indicators of execution or perception risk. • Differentiate between proactive outreach, service recovery, and formal escalation. • Intervene decisively before issues materially impact trust. • Ensure Regional VP and executive leadership are informed. • Act as liaison between Construction, Project Management, Sales, Finance, and Executive Leadership regarding client expectations. • Ensure internal teams clearly understand client priorities and commitments. • Recognize staffing or support gaps before clients request changes. • Develop and maintain high-level strategic relationships with key subcontractors and industry partners within the Western Region. • Collaborate with Construction leadership to identify subcontractor partnership gaps impacting client satisfaction. • Partner with Business Development to support renewal positioning.
Job Requirements
- 15+ years of experience in construction, operations, project controls, design-build, and energy services, or related industries.
- Demonstrated operational experience within construction or project delivery environments.
- Proven ability to manage executive-level client relationships.
- Strong financial and contractual understanding (margin, change management, contract structure).
- Experience working within cross-functional, matrixed organizations.
- Exceptional communication and conflict navigation skills.
- Travel is a required component of this role and will be necessary to meet job responsibilities.
- Experience with multi-phase or long-term contract environments (preferred).
- Familiarity with public-sector or institutional clients (preferred).
- Background in energy services, performance-based contracts, or infrastructure delivery (preferred).
Benefits
- EEO Non-Discrimination
- ADA Reasonable Accommodation
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