• Reduce outstanding accounts receivable by managing claims inventory • Speak to patients and insurance companies in a professional manner regarding their outstanding balances • Gather information from patients, clients/family members, client clinical areas, government agencies, employers, third party payors and/or medical payment programs, etc. both in-person and by telephone • Request, input, verify, and modify patient’s demographic, primary care provider, and payor information • Provide excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc. • Utilize various databases and specialized computer software for revenue cycle activities

• Build strong relationships with local business owners, entrepreneurs, and organizations, helping them protect what matters most • Leverage your network, business development mindset, and advisory expertise to deliver tailored commercial insurance and risk management solutions • Deliver proactive, advice-based service that strengthens client loyalty, retention, and drives long-term growth • Act as a visible and professional independent representative of Co-operators, strengthening our reputation and presence in the communities we serve

• Build, grow, and deepen relationships with independent agents and financial advisors through disciplined recruiting and business development • Identify and engage life insurance–friendly, forward‑leaning producers aligned with advanced planning strategies • Partner with advisors to position and implement life insurance solutions for their clients • Serve as a consultative resource for planning concepts, case design, and strategy positioning • Maintain a structured approach to pipeline management, activity tracking, and follow‑up • Collaborate with internal teams to drive cases from concept through placement

Role Description Innovative Renal Care is seeking a detail‑oriented Insurance Eligibility Specialist to support accurate insurance verification, benefit maintenance, and data integrity for our dialysis patients. This is a front‑end revenue cycle role focused on real‑time eligibility monitoring and clean account setup. In position, you will serve as a key connection between patients, clinic teams, and insurance payers. You will review and update coverage information, monitor payer portals for changes, and ensure patient accounts remain accurate and current to support uninterrupted access to dialysis care. Key Responsibilities - Perform ongoing insurance and benefit verifications utilizing payer portals to confirm coverage, network status, and plan requirements. - Manage electronic work queues and Excel reports to identify insurance updates, plan changes, or retroactive terminations. - Maintain accurate and timely patient insurance records within the billing system, initiating updates as coverage changes occur. - Support complex insurance setups and Medicare Coordination of Benefits (COB) requirements in alignment with CMS guidelines. - Partner with clinic staff, collections, and insurance education teams to communicate coverage updates and resolve active eligibility discrepancies. - Monitor and process coverage changes that may require updates to authorization or referral tracking workflows. Qualifications - Bachelor’s degree in Business, Healthcare Administration, or a related field is preferred. An equivalent combination of education and significant relevant professional experience will be considered. - Demonstrated experience in medical insurance verification, healthcare intake, patient registration, or pre-access portal auditing preferred. - Proficiency navigating digital insurance portals, payer clearinghouses, and managing electronic data queues. - Familiarity with Medicare COB rules, CPT/HCPCS terminology, or payer plan guidelines is highly preferred. - Proficiency in Microsoft Office Suite, with a heavy emphasis on using Excel to navigate and organize clinic tracking reports. - Exceptional written and verbal communication skills, including a proven track record of writing clean, explicit account documentation notes. Benefits - Comprehensive benefits program including a 401(k) match and healthcare coverage. - Broad range of other benefits that compare favorably within our industry and marketplace. Company Description We are one of the largest dialysis service providers in the U.S., partnering with local physicians to deliver high-quality care to patients with ESRD and other kidney conditions. Our mission is to be the trusted experts and preferred partners for patients, physicians, and healthcare providers by delivering best-in-class care, service, and solutions. - Integrity & Innovation – Earn trust by keeping promises and embracing new solutions. - Compassion – Treat patients, families, and colleagues with respect and empathy. - Accountability – Take ownership and recognize the contributions of others. - Results-Driven – Strive for excellence and exceed expectations. - Everyone Counts – Foster diversity, equity, teamwork, and collaboration. Career Growth – Be part of a values-driven team making a meaningful impact. Competitive Compensation – Salaries continually benchmarked against market and trends. Enhanced PTO – Your most recent dialysis experience counts toward PTO accrual. Team Culture – Thrive in a supportive environment that values innovation, accountability, and compassion.