Title: Site Reliability Engineer III Location: Hybrid Remote • Bedford, NH Job Type Full-time Description SilverTech is seeking a Site Reliability Engineer III (SRE) to help lead and evolve our managed hosting practice. This role is responsible for the performance, security, and reliability of client environments across a modern, multi-cloud ecosystem. You’ll be a hands-on technical contributor—partnering with internal teams and clients to deploy, support, and improve infrastructure, while taking ownership of systems end to end. This is an opportunity for someone who enjoys solving complex challenges and driving meaningful improvements in both technology and client experience. Location Flexibility This role offers flexibility based on candidate location and business needs, with the option to work hybrid from our Bedford, NH office or fully remote within the U.S. What You'll Do Hosting Operations & Reliability - Own day-to-day performance, security, and reliability of client hosting environments across Azure, AWS, WP Engine, and Windows Server/IIS. - Maintain proactive monitoring, identifying and resolving issues before client impact, while delivering a high-touch, white-glove support experience. - Participate in on-call rotation to support 24/7 client coverage. Infrastructure & Cloud Engineering - Architect and implement secure, resilient hosting environments with best practices for redundancy, disaster recovery, and multi-cloud strategies. - Define and maintain infrastructure as code to ensure consistency and scalability across environments. - Manage Azure services (App Services, Azure SQL, Key Vaults, Application Insights) and legacy AWS infrastructure (EC2, RDS, S3). DevOps & Deployment - Own and maintain CI/CD pipelines in Azure DevOps, ensuring reliable and repeatable deployments. - Manage SSL/TLS lifecycle, DNS configurations, and domain services across platforms. - Support SSO integrations and identity configurations tied to hosted applications. Systems Administration - Administer Windows Server and IIS environments, including performance tuning, patching, and configuration management. - Oversee WP Engine-hosted WordPress environments, including updates and platform configurations. Collaboration & Client Engagement - Serve as the senior escalation point for hosting-related issues, providing root-cause analysis and long-term solutions. - Partner with development teams to align infrastructure with application architecture and support go-live readiness. - Engage directly with clients to gather requirements, communicate technical decisions, and act as a trusted advisor. Standards & Continuous Improvement - Help evolve SilverTech’s hosting practice by improving reliability, security, and operational standards. - Collaborate cross-functionally to enhance processes, tooling, and overall service delivery. Benefits - Strong compensation package - Competitive health packages - 401k + company match - Flexible schedules - Hybrid workweek - Unlimited PTO after 5 years - Your birthday off - Regular learning & development opportunities - Monthly company-provided lunches - A fun, collaborative, and innovative team that actually likes working together - Cutting-edge technology and creative freedom - Regular crew events, outings, and more! - We believe in career growth and will help you get where you want to go. What You Need to Succeed - 7+ years of experience in systems administration, cloud infrastructure, or hosting environments. - Expertise in Microsoft Azure hosting services, including App Services, Azure SQL, Key Vaults, Application Insights, and networking. - Strong experience administering Windows Server and IIS in production environments. - Working knowledge of AWS infrastructure, including EC2, RDS, and S3. - Experience with infrastructure-as-code tools (e.g., Terraform) and CI/CD pipeline management in Azure DevOps. - Proficiency in PowerShell scripting and automation. - Solid understanding of cloud security principles, including IAM, network security, and vulnerability management. - Strong communication and client-facing skills, with the ability to explain technical concepts to non-technical audiences. - A service-oriented mindset with strong ownership, accountability, and responsiveness. Experience That Will Set You Apart - Experience with Cloudflare, including WAF configuration, DNS, and edge networking. - Hands-on experience managing SSL/TLS certificates and domain/DNS configurations across multiple environments. - Experience supporting .NET-based applications in Azure. - Familiarity with WP Engine or similar managed WordPress hosting platforms. - Working knowledge of SSO technologies and identity integrations. - Experience mentoring team members and influencing technical direction. Who We Are We are an award-winning digital experience agency, with offices in New Hampshire and Ohio that thrives on combining big ideas and creative tech to solve today’s most challenging business problems. Our advanced skillsets and extensive experience have been proven to be successful in helping businesses achieve aggressive growth. Learn more about our team, values and the individuals who have led the agency since its inception in 1996 at silvertech.com Our Vision To set the standard for digital excellence by building proactive, enduring partnerships that move clients forward with clarity and confidence. Our Values - Professional – “Deliver Excellence”: We act with integrity, honesty, and accountability, supporting one another and taking pride in delivering consistent, high-quality results for our clients. - Passionate – “Explore Possibilities”: We stay curious and always look for ways to learn, grow, and innovate – solving complex problems with smart, practical solutions. - Authentic – “Be True”: We show up as ourselves – genuine, approachable, and respectful – creating a space where everyone feels comfortable contributing. - Connected – “Stronger Together”: We collaborate openly, value each other’s strengths, and believe our shared knowledge and teamwork make us better than we are alone. - Autonomous – “Own the Outcome”: We trust each other to make thoughtful decisions that support our team’s success, creating space for people to use their strengths and personality while removing barriers and providing the tools needed to grow and thrive. SilverTech, Inc. is an equal opportunity employer. We participate in E-Verify for all employees -This Employer will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Employers may not use e-Verify to pre-screen job applicants and may not limit or influence the choice of documents presented for use on the Form I-9