FonNet Networks

• Monitor networks, servers, IT services and security alerts • Monitor dashboards and alerts • Open, log and track technical tickets • Resolve incidents for the reported services • Update technical documentation and operational records • Prepare reports of events and incidents • Support scheduled changes to the infrastructure • Track indicators according to service level and type • Communicate incident status to clients and users, whether related to networks, services or security • Support infrastructure asset management • Verify backups and maintenance routines • Perform tests and diagnose connectivity scenarios