• Cultivating relationships with customers and advising them in a 1:1 environment online • Assist customers with any vision need from eyewear (fashion) to eye care (clinical) online • Drive sales through building trust and consultative selling, guiding intentional traffic • Recommend viable eyewear options to customers online via video conference/chat • Troubleshoot customer service issues with internal support teams as needed • Follow-up with customers for final resolution and increased customer satisfaction • Speak about Stanton Optical and eyewear fashion trends with authority • Guide customers through an online vision test for prescription renewal • Provide feedback and recommendations to improve the omni experience for both customer and associate

• Monitor traffic quality across hundreds of dealership websites. • Analyze traffic patterns to identify bots, crawlers, spam, and invalid sessions. • Partner with the Analytics team to ensure accurate GA4, server-side tagging, and event collection. • Work with the Launch team to validate analytics implementations before websites go live. • Verify CDN and Akamai Bot Management configurations are correctly deployed on new launches. • Develop dashboards that measure human traffic versus automated traffic. • Create and maintain allowlists for search engines, OEM integrations, uptime monitoring, and approved third-party services. • Investigate unusual changes in traffic, conversions, engagement, or attribution. • Configure and optimize Akamai Bot Management policies while minimizing false positives and maintaining a seamless user experience. • Validate cookie consent, tracking pixels, GTM/server-side GTM, and analytics configurations. • Ensure marketing campaigns and reporting are not impacted by invalid traffic. • Analyze HTTP requests, headers, cookies, referrers, user agents, IP reputation, and behavioral signals to classify traffic. • Partner with Data Engineering to ensure bot traffic is excluded from reporting and downstream data platforms. • Develop documentation, launch checklists, and standards for traffic quality validation.

• Provide technical support to the program manager and meet program quality control and accreditation requirements • Participate in and support the generation of program resources • Conduct both onsite and desk audits according to standards and program requirements • Complete audits by adhering to agreed timelines • Support the documentation, communication, and closure of audit findings • Maintain audit timeline and tracking per assessment project • Provide high level of customer service throughout the audit process • Complete clear technical audit reports with increasing complexity • Write clear and technically accurate audit reports • Deliver certification services in accordance with SCS Corporate and Program Quality requirements

Title: Service Coordinator I Location: WI - Appleton - Hybrid Remote/Hybrid Yes Position Level Individual Contributor I Employment Type Full time Career Field Operations Pay Type Hourly Job Description: Culture Vision at Consumer Direct Care Network At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY Service Coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client’s needs change. JOB DUTIES - Maintain and coordinate a caseload of clients enrolled in Medicaid programs - Coordinate clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements - Assist with daily intake and referral processes to ensure positive business growth and development - Promote cohesiveness in the office environment - Support day-to-day operations and client advocacy - Ability to meet position requirements with little direct oversight - Collaborate with stakeholders regarding the delivery of services - Effective written and verbal communicator - Comply with applicable legal requirements, standards, policies, and procedures - Demonstrate dependability - Demonstrate effective problem-solving and decision-making skills - Exhibit computer efficiency - Handle complex service programs and special projects - Market services to referral sources as needed - Maintain necessary skills and knowledge to coordinate workflow - Participate in professional development and training activities - Prioritize and multitask effectively - Provide excellent customer service to internal and external clients - Represent the company at stakeholder meetings, health fairs, and provider fairs - Enroll clients and employees in services, web portal, and EVV systems as needed - Conduct necessary client assessments and home visits as required - Bilingual preferred in various locations - Answer and make phone calls and occasional video calls - Other duties as assigned QUALIFICATIONS - Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred - 1 year of previous experience working with individuals with disabilities or the elderly preferred - Combination of education and experience - Employees must provide their own reliable internet if working a remote/hybrid position The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHAT'S IN IT FOR YOU When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry. As a Consumer Direct Care Network team member you will receive: - A rewarding career helping others - Fun and engaging work environment built on team unity - Job satisfaction knowing you make a difference in the work you do and lives we serve - Professional training to help advance your skills for career development Based on your position and employment status, you may be eligible for: - Medical, Dental, and Vision Insurance - Vacation accrued at 3.07 hours per pay period to use when accrued - Two Paid Floating Holidays - Nine Paid Federal Holidays - Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued - Instant Earnings Option - 401(k) Retirement plan & discretionary company match - Company-Paid Life Insurance - Supplemental Life, Accident, Critical Illness, and Hospital benefits - Short and Long-Term Disability - Paid Parental Leave - Flexible Spending Account - Employee Assistance Program - Pet Insurance WHO WE ARE Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care. Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network! The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.