Title: Service Coordinator I Location: WI - Appleton - Hybrid Remote/Hybrid Yes Position Level Individual Contributor I Employment Type Full time Career Field Operations Pay Type Hourly Job Description: Culture Vision at Consumer Direct Care Network At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY Service Coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client’s needs change. JOB DUTIES - Maintain and coordinate a caseload of clients enrolled in Medicaid programs - Coordinate clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements - Assist with daily intake and referral processes to ensure positive business growth and development - Promote cohesiveness in the office environment - Support day-to-day operations and client advocacy - Ability to meet position requirements with little direct oversight - Collaborate with stakeholders regarding the delivery of services - Effective written and verbal communicator - Comply with applicable legal requirements, standards, policies, and procedures - Demonstrate dependability - Demonstrate effective problem-solving and decision-making skills - Exhibit computer efficiency - Handle complex service programs and special projects - Market services to referral sources as needed - Maintain necessary skills and knowledge to coordinate workflow - Participate in professional development and training activities - Prioritize and multitask effectively - Provide excellent customer service to internal and external clients - Represent the company at stakeholder meetings, health fairs, and provider fairs - Enroll clients and employees in services, web portal, and EVV systems as needed - Conduct necessary client assessments and home visits as required - Bilingual preferred in various locations - Answer and make phone calls and occasional video calls - Other duties as assigned QUALIFICATIONS - Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred - 1 year of previous experience working with individuals with disabilities or the elderly preferred - Combination of education and experience - Employees must provide their own reliable internet if working a remote/hybrid position The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHAT'S IN IT FOR YOU When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry. As a Consumer Direct Care Network team member you will receive: - A rewarding career helping others - Fun and engaging work environment built on team unity - Job satisfaction knowing you make a difference in the work you do and lives we serve - Professional training to help advance your skills for career development Based on your position and employment status, you may be eligible for: - Medical, Dental, and Vision Insurance - Vacation accrued at 3.07 hours per pay period to use when accrued - Two Paid Floating Holidays - Nine Paid Federal Holidays - Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued - Instant Earnings Option - 401(k) Retirement plan & discretionary company match - Company-Paid Life Insurance - Supplemental Life, Accident, Critical Illness, and Hospital benefits - Short and Long-Term Disability - Paid Parental Leave - Flexible Spending Account - Employee Assistance Program - Pet Insurance WHO WE ARE Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care. Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network! The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

• Realizar prospección y captación de clientes utilizando portales web. • Llevar a cabo llamadas en frío diarias para identificar nuevas oportunidades de venta. • Organizar y ejecutar citas virtuales diarias para presentar nuestros productos y servicios de manera efectiva. • Mantener un reporte detallado de tus avances diarios y resultados para compartir con tu supervisor. • Seguir de cerca a los clientes durante todo el proceso de ventas para asegurar su satisfacción. • Cumplir con los objetivos establecidos para alcanzar el éxito individual y del equipo.

Title: Registered Nurse (RN) | Cancer Institute Navigation PRN Job Description: Locations: Sioux Falls, SD Pierre, SD Marshall, MN Yankton, SD Aberdeen, SD Mitchell, SD Work Type: Hybrid, Part time Job ID: 260024786 Work Shift: Day/Evening/Weekend/Holiday Shift (United States of America) Pay Range: The pay range for this position is listed below. Actual pay rate dependent upon experience. $27.75 - $41.25 Position Highlights This position supports all six of our Avera Cancer Institute locations. We prefer individuals with oncology-related experience. This position can be either in-person or remote during our business hours of 7a-6p Monday-Friday. For coverage outside those hours, all shifts are remote. On average, four on-call shifts are required per month. Individuals in this position must be able to work independently and be comfortable using technology. You Belong at Avera Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter. A Brief Overview Serves as the point of contact for those affected by cancer both in person but primarily via phone through the call center. Performs needs assessment of all clients, addresses clinical concerns, provides education, triages, makes referrals to appropriate resources and services, assists with access to care, enhances patient experience, improves care coordination, and has ongoing follow-up and support as needed. Utilizes local, regional and national resources while collaborating with all of the Avera Cancer Institute locations. Maintains contact with referring agencies and related people and with community resources used for referral. What you will do - Assists clients in eliminating barriers to timely, quality care through all phases of health care including prevention, detection, diagnosis, treatment, and survivorship with particular focus on disparate populations. - Completes needs assessment of all clients and documents within database and electronic medical record as appropriate and effectively provides oncology nurse triage based on AAACN model of the nursing process including assessment, analyzing and planning, implementation and evaluation. - Makes referrals to appropriate resources and services and documents within database and electronic medical record as appropriate. - Provides ongoing support and follow-up per outlined protocols and documents within database and electronic medical record as appropriate. - Provides education and educational resources to those affected by cancer, including assisting in clients making informed decisions, with documentation in database as well as in electronic medical record as appropriate. - Appropriately refers mental health and emotional support needs to social work navigator or back to community or health system mental health professional. - Assists leader in planning, development, implementation and evaluation of goals and objectives. - Assists leader with data collection, analysis and reporting. - Achieves and maintains a current knowledge base regarding local, regional and national resources while ensuring electronic database of resources remains up to date including working collaboratively with the American Cancer Society and other organizations that provide support to cancer patients. - Works collaboratively with all Avera Cancer Institute staff and providers as well as other staff and providers throughout the Avera system to provide coordinated services which facilitate continuity of care for the patient and their families. Essential Qualifications The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer. Required Education, License/Certification, or Work Experience: - Registered Nurse (RN) - Board of Nursing An active license in the state of practice Upon Hire Preferred Education, License/Certification, or Work Experience: - 1-3 years Experience working in a clinical environment Expectations and Standards - Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community. - Promote Avera's values of compassion, hospitality, and stewardship. - Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity. - Maintain confidentiality. - Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment. - Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

• ATENCIÓN AL CLIENTE - FULL TIME TURNO MAÑANA 09:00 A 19:00 • Asesores Telefónicos - Gestion remota 100% • Pagos quincenales y a fin de mes