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Centorrino Technologies

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Service Desk Analyst – Transitions

AnalystAnalystFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Australia

Posted

4 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Service Desk Analyst – Transitions

Centorrino Technologies

• Provide first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems. • Manage inbound and outbound calls and emails to investigate and resolve end user issues. • Triage inbound calls and tickets and escalate to senior teams when necessary. • Manage end user accounts and devices across modern platforms • Creating, updating, and maintaining relevant client documentation in line with best practice standards and mentoring junior team members. • Create documentation and updating internal knowledge base. • Developing strong rapport with the end user during each engagement via email and phone while ensuring a timely resolution on their incident or request.

Job Requirements

  • Experience as an IT Service Desk Analyst
  • Excellent communication skills, both verbal and written, with the ability to explain technical issues in simple terms
  • Strong customer service orientation and ability to work well under pressure
  • Strong problem-solving skills, with the ability to prioritize and manage multiple tasks simultaneously
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Experience with IT service desk software and ticketing systems is ideal
  • A broad range of experience maintaining environments, accounts, access permissions and troubleshooting issues.
  • Have some exposure to the following and a keen willingness to work with the existing team to develop and learn in areas you are not confident:
  • Networking fundamentals
  • Employee lifecycle and access management
  • SharePoint and OneDrive management and troubleshooting
  • Modern application deployment
  • Printer fleet management
  • Prior experience with ConnectWise
  • Prior experience with PowerShell scripting
  • Hands-on experience with enterprise IT tools, such as ticketing systems, remote support software, and monitoring tools.
  • Confidence implementing and updating GPOs
  • Completion of Microsoft based certifications
  • Completion of an ITIL certification
  • Relevant tertiary qualification in Information Technology

Benefits

  • Hybrid working with team anchor days to support collaboration
  • Extensive training and development opportunities that enable continual growth as part of your career planning.
  • Extensive discounts and benefits to maximise your money.
  • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
  • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
  • A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

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