ServiceNow provides cloud-based services that automate enterprise information technology operations. As an employer, ServiceNow offers a challenging, collaborat
Director, Role & Org Excellence - Customer Excellence Group
Location
California
Posted
19 hours ago
Salary
$192.4K - $336.7K / year
Seniority
Lead
Job Description
Director, Role & Org Excellence - Customer Excellence Group
ServiceNow
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description The Role This is a strategic leadership opportunity to shape and scale the operating model for ServiceNow's Customer Excellence Group (CEG). You will own the design and evolution of role mandates, competency frameworks, collaboration models, and organizational design principles, ensuring adoption and alignment across CEG. Partnering closely with CEG leadership and cross-functional teams across HR and Learning & Development, you will serve as the organization's lead strategist for organizational design and oversee the Org Design Board governance process. Success in this role requires operating at three levels: strategic-translating business priorities into scalable role architecture; systemic-optimizing cross-functional interactions and dependencies; and operational-turning design concepts into practical, actionable frameworks. You will balance stability and transformation, stewarding existing models while evolving organizational structures and role mandates to meet changing business needs. Exceptional executive presence, influence, and stakeholder management skills are essential, as you will drive alignment and decision-making across all levels of the organization without formal authority. Responsibilities: - Own role mandates and design architecture-define and maintain clear role definitions, scope, and accountability across CEG. - Evolve the collaboration model-define how roles interact, manage interdependencies, resolve friction points, and act as a thought partner to transformation initiatives. - Maintain the org design blueprint and lead the Org Design Board-ensure organizational design principles remain current, consistent, and effectively governed. - Partner on transformation initiatives-serve as an organizational design SME and thought partner to ensure clarity, alignment, and effective execution. - Build stakeholder alignment-partner with Geo Leads, Business Managers, HR, and Change Champions to drive adoption of organizational design decisions. Qualifications To be successful in this role you have: - Proven expertise in organizational design, role architecture, operating model development, and organizational effectiveness within large, complex organizations. - Experience translating business strategy into scalable organizational structures, role mandates, competency frameworks, or workforce capability models. - Demonstrated success influencing senior leaders and driving alignment across global, matrixed organizations without formal authority. - Strong systems-thinking and problem-solving skills, with the ability to simplify complexity into clear, actionable solutions. - Experience leading enterprise-wide organizational transformation, governance, and change initiatives. - Exceptional executive presence, communication, and stakeholder management skills. - Knowledge of Customer Success, customer-facing operations, or post-sales business models. - 12+ years of experience in organizational design, strategic operations, management consulting, business transformation, or related leadership roles within a global technology or SaaS environment. Preferred Qualifications - Experience in Chief of Staff, Strategic Operations, Organizational Effectiveness, or similar roles. - Familiarity with ServiceNow's platform, products, and Customer Excellence operating model. For positions in this location, we offer a base pay of $192,400 - $336,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
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Regional Business Director
AlnylamFounded in 2002, Alnylam develops RNAi therapeutics, which are new technologies and innovative medicines that treat rare diseases. Established following a Nobel
Title: Regional Business Director, TTR - Northeast (MA, ME, NH, VT, RI, CT) Location: United States Job Description: TTR Sales - US - Commercial - US TTR - Sales Overview: We are looking for an experienced Regional Business Director (RBDs to support the promotion of AMVUTTRA® (vutrisiran). The U.S. Food and Drug Administration (FDA) recently approved the supplemental New Drug Application (sNDA) for AMVUTTRA® (vutrisiran). The approval expands the indication for AMVUTTRA, which now becomes the first and only therapeutic approved by the FDA for the treatment of ATTR-CM and the polyneuropathy of hereditary transthyretin-mediated amyloidosis (hATTR-PN) in adults. The RBD will be principally responsible for leading and managing a high-performing team of Business Account Executives, focusing on disease awareness and product education among healthcare professionals managing hATTR amyloidosis patients. This is an incredible opportunity to build a team and shape a market in support of patients, caregivers, and the hATTR amyloidosis community. The RBD will provide coaching to help ensure every BAE meets or exceeds target. He/she will be critical in the assessment and improvement of field and selling processes. RBDs will also need to provide insights to inform commercial strategy, given their proximity to the market, and ultimately meet and exceed performance targets. The RBD will also need to embody Alnylam values: our commitment to people, sense of purposeful urgency, passion for excellence, innovation & discovery, and open culture as well as our unwavering commitment to integrity. Additionally, an RBD will be responsible for the creation of a customer-oriented climate that focuses on an understanding of patient and customer needs, value-added services, and seamless execution. Through the building of best-in-class teams, talent development, and regular monitoring and coaching, the RBD will foster a culture of accountability. The position reports to the Executive Sales Lead role. Key Responsibilities: - Lead and manage a high-performing team of Business Account Executives, focusing on disease awareness, product education among healthcare professionals managing hATTR amyloidosis patients - Utilize strong sales management, strategic planning skills, financial acumen, and analytical capabilities to align sales execution with overarching product strategies and market needs. - Analyze market and proactively develop a forward-thinking action plan, rather than solely reacting to past events. Capable of clearly conveying the current market situation and proposed plan of action to leadership, while also ensuring the team is aligned to future objectives and expectations. - Coach and develop team members to exceed performance targets, emphasizing compliance and effective local business management through strategic business planning and cross-functional alignment. - Leverage proximity and familiarity of their market to provide insights that help inform the commercial strategy. - Attract, manage, and retain top sales talent with a demonstrated experience in diverse specialties. - Hold the team accountable to sustaining a customer-oriented culture that prioritizes understanding and meeting patient needs, delivering seamless execution and value-added services. - Allocate and manage regional resources effectively that support targeted strategic and operational excellence. - Align people, processes, structure, information, and communication systems within a complex ecosystem – both within and across functions. - Inspire and motivate the team by clearly articulating the strategy and vision for the future. Qualifications: - Bachelor’s degree required: science focus strongly preferred; MBA/PhD is a plus. - 7+ years in sales, marketing, commercial operations, and/or account management experience in commercial healthcare organizations (i.e., Biotech, Med Device or Specialty Pharmaceuticals). - 3+ years of experience in leading teams, experience building out field sales teams preferred - Rare/orphan disease experience preferred. - Experience training and managing BAEs to effectively promote multiple specialties. - US product launch experience is helpful. - In-depth reimbursement knowledge of Buy/Bill and expertise of Part B & D, working with in-house patient support services team required. - Hospital / Institution knowledge and expertise with the P&T process. - Deep experience in Neurology and Cardiology is preferred. - Knowledge and experience with “site-of-care” development. - Experience in working in various departments, managing multiple teams (sales, marketing, market access, patient services). - Demonstrated leadership in working in a matrix environment and influencing management decisions. - Effective planning, prioritization, management, and organizational skills. - Must be familiar with relevant legal and regulatory environments in biotech/pharmaceutical industry. - Significant domestic/regional travel is required (approximately 60 – 70%). - Valid Driver’s license required. - Demonstrated commitment to ethics and integrity. #LI-ST1 #LI-Remote U.S. Pay Range $204,000.00 - $276,000.00 The pay range reflects the full-time base salary range we expect to pay for this role at the time of posting. Base pay will be determined based on a number of factors including, but not limited to, relevant experience, skills, and education. This role is eligible for an annual short-term incentive award (e.g., bonus or sales incentive) and an annual long-term incentive award (e.g., equity). Alnylam’s robust Total Rewards package is designed to support your overall health and well-being. We offer comprehensive benefits including medical, dental, and vision coverage, life and disability insurance, a lifestyle reimbursement program, flexible spending and health savings accounts and a 401(k)with a generous company match. Eligible employees enjoy paid time off, wellness days, holidays, and two company-wide recharge breaks. We also offer generous family resources and leave. Our commitment to your well-being reflects our belief that caring for our people fuels the impact we create together. About Alnylam We are the leader in RNAi therapeutics – a revolutionary approach with the potential to transform the lives of people with rare and common diseases. Built on Nobel Prize-winning science, Alnylam has delivered the breakthroughs that made RNAi therapeutics possible and are just at the beginning of what’s possible. Our deep pipeline, late-stage programs, and bold vision reflect our core values: fierce innovation, passion for excellence, purposeful urgency, open culture and commitment to people. We're proud to be a globally recognized top employer, where an authentic, inclusive culture and breakthrough thinking fuel one another. At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to their sex, gender or gender identity, sexual orientation, race, color, ethnicity, national origin, ancestry, citizenship, religion, creed, physical or mental disability, pregnancy status or related conditions, genetic information, veteran or military status, marital or familial status, political affiliation, age, or any other factor protected by federal, state, or local law. Alnylam is an E-Verify Employer.
Title: Associate Director, Media Display - New Stream Media Location: United States locations New York Chicago - N. State time type Full time Job Description: Job Description: As an Associate Director, you will be responsible overseeing the strategy and delivery of work for the media planning, activation, and campaign management of Display Media channels for top-tier Retail Media Networks. You will develop and maintain comprehensive knowledge of client businesses and ensure all client media requirements are executed in a timely and accurate manner. You will align the right resources to meet the client's needs, and you will provide coaching and guidance to your direct reports and team. You will work cross-functionally with all teams to support and deliver against media, client and company objectives. Responsibilities: - Lead the forecasting, media planning, and executional strategy for the retailer's display and video channels. - Oversee the Display Media Team workload including distribution of work and staffing across pods, capacity planning, and communicating staffing needs to senior management. - Lead interviewing, hiring, training, and coaching of new team members. - Provide ongoing support to your team through regular feedback and weekly one-on-ones. - Maintain a deep understanding of client business goals and marketing objectives and translate them into digital objectives/strategies. - Remain abreast of the overall media marketplace and relevant opportunities for our clients. - Build internal/external client and stakeholder relationships. - Drive alignment across internal and client teams for establishing processes, ways of working, and cross-functional roles and responsibilities. - Identify challenges and process-related roadblocks and proactively solve problems internally and with the client. - Ensure that process documents are accurate and are kept current. - Act as an escalation point on planning and activation best practices, processes, and campaign troubleshooting. - Work on special projects as assigned. Qualifications: - 5+ years in digital media planning, activation and/or campaign management - 2+ years of hands-on experience in programmatic DSPs (DV360, TTD, YouTube) and SSPs (Google Ad Manager, CitrusAd) a must - 2+ years of hands-on experience in paid social platforms (Meta, Pinterest, TikTok) and familiarity with ad servers (CM360) a plus - Experience working within OMS platforms (Salesforce Media Cloud, Placements.IO, Advendio) and workflow management systems (JIRA, Workfront, Monday) a plus - Independent self-starter, comfortable working in a start-up environment with changing workflows and priorities - Detail-oriented, organized and articulate; able to work well under pressure - Shopper, CPG or Retail Media Network experience is a plus - Thirst for knowledge and innovation, keen to make a difference in a growing business with existing clients - Possess outstanding written and verbal communications skills, especially strong presentation skills - Experience managing a team, preferably in a Retail Media Environment - Proficiency in Word, Excel, and PowerPoint The annual salary range for this position is $96,000 -$125,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Benefits available with this position include: - Medical, vision, and dental insurance, - Life insurance, - Short-term and long-term disability insurance, - 401k, - Flexible paid time off, - At least 15 paid holidays per year, - Paid sick and safe leave, and - Paid parental leave. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com. To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps. At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office. #LI-AD2 #LI-Hybrid Location: New York Brand: Iprospect Time Type: Full time Contract Type: Permanent Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.
Director of Non-Commercial Food Service
Grecian Delight | KronosGrecian Delight | Kronos Foods (“GDK”) stands at the forefront as a premier provider of authentic Greek and Mediterranean cuisine. Our portfolio, featuring gyros, specialty meats, pitas, flatbreads, tzatziki, hummus, spreads, falafel, ready-to-eat and plant-based proteins, along with value-added bakery products, reflects our commitment to quality and authenticity. Serving over 400 foodservice distributors, 30,000 independent and national chain restaurants, and marking our presence in the top 40 U.S. retailers, we continue to enrich dining experiences with the flavors of the Mediterranean. Our Vision: Continue to be the leader in Greek, Mediterranean and inspired world cuisine. We strive to have every table or menu in the world serving up our delicious flavors. Our Mission: To be top of mind with our customers as the preferred and trusted company of choice, by delivering mutual value, and acting with a sense of urgency. Our Guiding Principles: Customer Centricity: Put the customer at the heart of the business Ownership and Empathy: Act like owners, think like customers Conscious leadership: Leading with awareness, kindness, and courage Competitive Spirit: Playing to win
Role Description The Director is responsible for managing and growing the company’s Foodservice Management (FSM) and Hospitality business within the National Accounts organization. This role focuses on developing, executing, and optimizing national and regional contracts across institutional and hospitality channels, ensuring disciplined commercial execution, margin performance, and strong customer partnerships. This leader acts as the primary day-to-day commercial owner for FSM and hospitality accounts while aligning closely with the SVP, National Accounts on strategy, customer prioritization, and contract governance. - Own execution of FSM and hospitality contracts under the National Accounts structure - Manage day-to-day commercial relationships with key operators and procurement teams - Ensure contract compliance, pricing alignment, and service execution across accounts - Execute master agreements, pricing schedules, and program terms within approved frameworks - Maintain strict adherence to pricing architecture, margin targets, and approval processes - Partner with Legal, Finance, and Commercial leadership on renewals, amendments, and RFPs - Ensure disciplined governance of contract lifecycle management - Drive expansion within existing FSM and hospitality contracts (menu expansion, SKU growth, program adoption) - Identify whitespace opportunities within assigned national accounts - Conduct regular business reviews and performance updates with key accounts - Serve as primary commercial contact for FSM and hospitality operators - Build strong relationships with procurement, culinary, and operational leaders - Partner with Supply Chain, Operations, Marketing, Innovation, and Finance to ensure flawless execution - Align demand planning and forecasting with contracted volumes and programs - Deliver revenue, volume, and margin targets within FSM and hospitality segments Qualifications - 8–12+ years in foodservice, hospitality, or institutional account management - Strong experience with FSM providers and/or hospitality contract environments - Experience working within a structured National Accounts organization preferred - Proven ability to manage complex national or multi-unit accounts - Execution discipline within structured national account frameworks - Exceptional communication, relationship-building, and conflict-resolution skills Benefits - Highly competitive compensation and bonus programs - Medical, Dental and Vision options for you and your family - Safe-harbor 401(k) Plan with generous matching and immediate vesting - Life, AD&D, Short and Long-term Disability Programs - Health, Dependent Care, & Commuter Flexible Spending Accounts - Health Savings Account Contributions - Additional Voluntary Benefit Programs - Paid Vacations and Holidays - Employee Assistance Program (EAP) - Compensation: $150k - $180k plus 30% bonus potential Company Description Grecian Delight | Kronos Foods (“GDK”) stands at the forefront as a premier provider of authentic Greek and Mediterranean cuisine. Our portfolio, featuring gyros, specialty meats, pitas, flatbreads, tzatziki, hummus, spreads, falafel, ready-to-eat and plant-based proteins, along with value-added bakery products, reflects our commitment to quality and authenticity. Serving over 400 foodservice distributors, 30,000 independent and national chain restaurants, and marking our presence in the top 40 U.S. retailers, we continue to enrich dining experiences with the flavors of the Mediterranean. Our Vision: Continue to be the leader in Greek, Mediterranean and inspired world cuisine. We strive to have every table or menu in the world serving up our delicious flavors. Our Mission: To be top of mind with our customers as the preferred and trusted company of choice, by delivering mutual value, and acting with a sense of urgency. Our Guiding Principles: - Customer Centricity: Put the customer at the heart of the business - Ownership and Empathy: Act like owners, think like customers - Conscious leadership: Leading with awareness, kindness, and courage - Competitive Spirit: Playing to win
Assistant Director of Donor Experience I
Case Western Reserve UniversityCase Western Reserve University is a leading, private institution of higher education and research serving more than 11,500 undergraduate and graduate students
Title: Assistant Director of Donor Experience 1 Location: Cleveland, OH Work Type: Hybrid, Full Time Job ID: 14471 Job Description: Salary Grade Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $49,257 and $62,311, depending on qualifications, experience, department budgets, and industry data. Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess. Job Description POSITION OBJECTIVE Reporting to director of leadership annual giving and donor experience, the assistant director of donor experience is responsible for the identification, cultivation, and solicitation of annual gifts from donors, alumni, parents, and friends with the responsibility of increasing retention and acquisition of donors. The incumbent will be a highly motivated professional deeply involved in building a donor pipeline to support universitys fundraising goals using a variety of cutting-edge digital engagement tools to conduct personal outreach with their assigned portfolio. Functioning as a member of the central annual fund team, the assistant director is a generalist and is skilled at representing multiple schools/units and discussing priorities across the university. The incumbent is an excellent collaborator and works closely with school-based and central development and alumni relations colleagues. The assistant director of donor experience is responsible for the identification, cultivation and solicitation of annual gifts from donors, alumni, parents and friends with the responsibility of increasing retention and acquisition of donors. The incumbent will be a highly motivated professional deeply involved in building a donor pipeline to support university;s fundraising goals using a variety of cutting-edge digital engagement tools to conduct personal outreach with their assigned portfolio. Functioning as a member of the central annual giving team, the associate director will work in partnership with school and college development colleagues and to raise local, regional, state, national, and international support and build the universitys major gift pipeline ESSENTIAL FUNCTIONS - Manage and build relationships with a portfolio of 750 - 1,000 annual giving prospects consisting of donors, alumni, parents, and friends with a giving potential in the range of $1,000 - $10,000; develop and implement strategic cultivation and solicitation strategies to develop relationships with these donors with an emphasis on achieving defined revenue and retention goals. Through the cultivation process, identify prospects that have the capacity and inclination to make a major or planned gift to the university. Work with school-based and central colleagues as well as partners in the Office of Strategic Giving to advance gift conversations to fruition. (50%) - Establish a regular cadence of engagement touchpoints using a variety of in person and digital channels including social media platforms, email, text, and video to build rapport and ensure consistent and relevant donor communication that highlights impact of gift. Steward and solicit donors in a targeted, high-velocity manner to support the universitys annual giving fundraising goals. (25%) - In conjunction with the director, design and implement the long-term strategy for a comprehensive annual giving digital engagement fundraising program that appropriately and consistently strengthens relationships between donors and the university. Design and implement strategies for the continued growth and evolution of annual giving fundraising efforts leveraging digital platforms and technologies to successfully retain, reactivate, and acquire new donors and to inspire philanthropic giving to the university. Develop new digital engagement fundraising strategies, including customized strategies, to engage donors, alumni, parents, and friends to raise private support for the university. Responsible for donor and prospect management with a strong concentration on retention, renewal, and acquisition. Review and analyze data and benchmark program progress. Provide regular feedback and prepare reports regarding the success of activities and recommend future direction. Keep abreast of new practices in donor engagement metrics and analytics, and higher education philanthropy. (15%) NONESSENTIAL FUNCTIONS - Become an expert in the engagement and giving opportunities across the university to customize experiences and opportunities for individual prospects. (5%) - Collaborate with colleagues to help align donors¿ philanthropic interests with various priorities across campus. Make donor referrals to central and school-based development officers, as appropriate. (5%) - Perform other duties as assigned. (<1%) CONTACTS Department: Daily contact with the executive director, directors, and manager of department. Contact with staff as required to perform essential functions. University: Contact with the college and professional school development staff, directors of administrative departments, faculty and staff as required to perform essential functions. External: Contact with alumni, parents, friends of the university and vendors as required to perform essential functions. Students: Infrequent contact with undergraduate, graduate, and professional students as required to perform essential functions. SUPERVISORY RESPONSIBILITY No staff supervisory responsibility. QUALIFICATIONS Experience: At least 3 years of professional work experience in a related field required, preferably at least 1 year of fundraising experience. Education: Bachelors degree required. REQUIRED SKILLS - Creative approach to strategically engaging members of an assigned portfolio, at mass and at a one-to-one level. - Experience with digital platforms for engaging potential and current donors and embracing innovative approaches to fundraising using technology. - Ability to inspire and share stories of impact verbally and through visual mediums. - Demonstrated ability to build and maintain positive relationships and actively contribute as a member of working teams to achieve results. Must be able to work both independently and collaboratively with colleagues. - Ability to work independently, problem-solve, take initiative, set priorities, and handle multiple projects efficiently and effectively. - Demonstrated optimism, perseverance, and a positive attitude. - High degree of energy, creativity, flexibility, organization, and interpersonal skills as well as excellent verbal and written communication skills required. Ability to interact with colleagues, supervisors, and customers face to face. - Available to work outside of regular office hours as required. - Ability to meet consistent attendance. - Computer proficiency (including Microsoft Office) and the ability to learn new programs. - Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest. - Willingness to learn and work with artificial intelligence (AI) tools and technologies. WORKING CONDITIONS General office environment; occasional nights and weekend hours. Hybrid Eligibility This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.


