• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits. • Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance. • Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer. • Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support. • Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing. • Manage client expectations and ensure project delivery meets goals of engagement. • Coach, mentor and guide solution teams on recommended methodology practices.

• Own technical discovery and demos. Run discovery to understand each prospect's billing/payment/ERP stack, then deliver tailored, credible demos that map Numeral's value to their architecture and prove it works in their environment. • Architect the integration plan. Translate customer data architecture into a clear Numeral integration plan — system diagrams, data-flow mapping, effort estimates, and success criteria — across pre-built integrations, APIs, and manual workflows. • Own technical scoping and the handoff to onboarding. Build and quality-gate Technical Mutual Action Plans (TMAPs) and serve as the technical sign-off for complex deals (Stripe, custom API, NetSuite, and other non-Shopify tax engine implementations) before they're committed. • Win the technical evaluation. Handle technical objections live, drive RFPs and security reviews, and run light proofs-of-concept and pilots that move deals forward. • Be the voice of the customer. Gather technical requirements and friction points from the field and partner with Product and Engineering to influence the roadmap, prioritize integrations, and unblock deals. • Enable the broader GTM team. Deliver training to AEs and SDRs on nexus, integrations, and new product capabilities; run office hours; and reduce the need for Product/R&D to join customer calls. • Build scalable assets. Create and maintain demo environments, customer-facing documentation, integration guides, and repeatable SOPs that make the whole team more effective.

Role Description We are seeking an experienced Employee Relations professional to serve as a trusted advisor to business leaders, partnering across the enterprise to navigate complex workforce challenges, mitigate organizational risk, and foster a culture of accountability, fairness, and inclusion. This role manages high-impact employee relations matters, including: - Sensitive workplace investigations - Conflict resolution - Corrective action While shaping people practices that enable business performance and strengthen the employee experience. The ideal candidate combines sound judgment, exceptional investigative expertise, and strategic influence to drive positive outcomes for employees, leaders, and the organization. We cannot consider candidates from the following states: New York, California, Hawaii, or Alaska. Qualifications - Bachelor’s Degree or 4-6 years in human resources, preferably in employee relations or a closely related field - Counseling, coaching, and conflict resolution skills - Understanding of HR policies and procedures and federal and state employment and labor laws - Ability to identify issues and implement creative solutions - Clear and concise verbal, written, and interpersonal skills with all levels of management and employees - Establish and maintain solid working relationships and networks with various levels of employees and management Requirements - Demonstrated experience in Employee Relations, including issue resolution, investigations, and stakeholder consultation - Proven background supporting a large, complex enterprise, including work across multiple states and jurisdictions - Exceptional influencing, leadership, and communication skills, with the ability to engage effectively at all organizational levels - Strong public speaking, presentation, and professional writing skills - Must have working knowledge of the Microsoft Office Suite (e.g., Outlook, Word, Excel, PowerPoint) Benefits - Health and wellness benefits - 401(k) savings plan - Pension plan - Paid time off - Paid parental leave - Disability insurance - Supplemental life insurance - Employee assistance program - Paid holidays - Tuition reimbursement - Other incentives Company Description At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards . We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range: $55,900.00 - $123,500.00. Exact compensation may vary based on skills, experience, and location.

• Lead the design and evolution of technical architecture for the Dairy Predictive Solutions platform • Define and own the end-to-end technical architecture for the platform • Ensure all architectural components are designed for scalability, reliability, and performance • Architect the integration layer that connects front-end customer experience and backend data systems • Develop scalability and globalization strategies for the platform architecture