• Responsible for the functional analysis, design, implementation, and maintenance of software application interfaces used at Phelps Health • Works as the liaison between Phelps Health departments regarding application interface issues and application software vendors • Monitors and maintains the functions of interfaces • Acquires a working knowledge of healthcare organization applications and other healthcare information systems • Makes recommendations for change • Collaborates with application end users and project management to identify interface requirements

• Monitor and assess the client's cloud consumption, acting in a consultative and proactive role to design potential improvements; • Estimate and implement improvements in the client's environment with a focus on cost reduction; • Provide support and maintenance for environments in major public clouds (AWS, GCP and Azure); • Participate in incident resolution across various levels, with particular involvement in medium-complexity incidents; • Work proactively to optimize performance, capacity, and the utilization of infrastructure resources; • Provide occasional technical support to the team;

• Develops and validates business cases, artifacts and data supporting investment health, performance and departmental reviews • Analyzes spend plan and contract data to align investment projects • Ensures EVM approaches align with traditional and agile development models • Drafts AAR Cover Memos and completes AAR shells in AgMAX 2.0

• Build and analyze financial models and pricing scenarios for standard and non-standard agreements, evaluating critical variables including pricing, discounting, term length, usage commitments, and gross margin impact. • Partner with Sales to structure commercially sound deals by analyzing tradeoffs across price, volume, and risk, ensuring all structures align with Twilio’s financial guardrails. • Act as a guardrail and educator for Sales and GTM teams, ensuring adherence to internal contracting policies, approval matrices, and discount governance. • Own the end-to-end Deal Desk operational workflow in Salesforce/CPQ (from quote building and pricing approvals to Order Form creation, DocuSign execution, and opportunity closure), ensuring 100% data integrity and policy compliance. • Establish trusted working relationships across Commercial Legal, Billing Operations, Corporate Finance, and Sales to streamline deal velocity. • Collaborate with Sales and Legal to review and structure non-standard contract language within Order Forms, ensuring alignment with corporate risk and revenue recognition policies. • Conduct ad-hoc financial analysis and modeling to support broader business decisions and strategic initiatives. • Drive and participate in cross-functional project improvement initiatives to scale Deal Desk operations, enhance systems, and optimize internal workflows.