• onboard new customers using our FlightPath approach • manage your projects from start to finish • deliver clear, engaging training sessions • create simple guidance like videos and written documents • support customers with live payroll runs • check results together and resolve any differences • manage key setup tasks including bank transfer setup

• Act as a lead consultant on multiple client engagements with limited direction • Understand client business requirements and provide guidance throughout design, configure and prototype, and assist clients with testing and move to Production efforts • Partner with Engagement Managers to keep them informed of project status, changes, etc. • Collaborate with cross-functional counterparts to ensure clear lines of communication and project alignment • Accurately maintain forecast in a timely manner • Assist Sales team with orals, demos, and LOEs • Stay up to date on industry knowledge, Workday enhancements, and be able to advise on Workday best practices • Provide Exceptional Customer Service to build lasting relationships with clients

• Lead the planning, design, and delivery of integrated technology solutions for complex building environments. • Guide clients from early concept (Basis of Design) through design documentation, vendor procurement, implementation oversight, and post-occupancy optimization. • Serve as the client’s trusted advisor throughout the entire lifecycle—ensuring that smart building strategies align with operational priorities, user needs, and long-term facility goals. • Facilitate early-stage stakeholder workshops to define project vision, outcomes, and smart building use cases. • Translate operational and facility goals into actionable smart building strategies and technical roadmaps. • Develop and deliver executive-level briefings and decision support materials to align client teams around key milestones. • Cultivate long-term client relationships, providing ongoing support beyond project closeout. • Lead the development of smart building Basis of Design (BoD) documents, integrating input from IT, facilities, operations, and design teams. • Collaborate with architects, engineers, and low-voltage/system designers to ensure smart building strategies are fully embedded into design documentation. • Develop system-level integration strategies and/or detailed design solutions where required for technologies.

• Review clinical information and apply guidelines to make coverage determinations • Collaborate with providers and internal teams to coordinate care • Identify opportunities to enhance quality, efficiency, and member outcomes • Refer members to appropriate programs and services