• Analyze e-commerce performance metrics, customer behavior, and sales trends to generate actionable insights. • Gather, document, and manage business requirements from internal and client stakeholders. • Create and maintain reports, dashboards, and KPI tracking mechanisms. • Monitor key metrics — conversion rate, average order value, customer retention, and revenue growth. • Collaborate with product and development teams to define business requirements and user stories. • Conduct competitor analysis, market research, and customer journey analysis. • Identify opportunities for process improvement and e-commerce optimization. • Support A/B testing initiatives and measure outcomes. • Present findings and recommendations clearly to stakeholders and leadership.

• Supports the Program Manager in leading all IT Financial Management activities • Ensures accurate Spend Plan Management and IAA oversight • Financial data reporting • Multi-year budget support aligned with FPAC's complex shared-cost model • Oversees financial planning, IAA execution, redistribution of funds, and multi-FY spend planning • Produces Monthly Statistical Reports, KPI reports, audits, and operational metrics • Ensures timely updates to the BOB Financial Database and related reporting • Coordinates with Budget, Working Capital Fund processes, and cost performance tracking

• Leads CPIC and Portfolio Management support activities and oversees Capital Planning Analysts and SMEs identified in the PWS resource estimates. • Primary interface with federal Capital Planning leadership. • Oversees development, maintenance, and quality of Business Cases (OMB300 equivalents), EVM reports, AAR submissions, and Investment Manager support. • Ensures alignment with OMB guidance, IT governance processes, and Investment lifecycle activities. • Manages Strategic Planning, Budget Formulation, Spend Planning, and Investment Re‑baselines.

• Elicit and Document Requirements • Collaborate with stakeholders and Product Owners to gather detailed business requirements • Translate business needs into clear, concise user stories and functional specifications • Conduct thorough analyses of business process and workflows • Develop and refine user stories and acceptance criteria • Continuously update and prioritize the product backlog • Facilitate backlog refinement sessions with the development team • Act as a key liaison between the Product Owner, development team, and other stakeholders • Communicate complex concepts and requirements clearly • Support the development team in creating and executing test plans • Facilitate user acceptance testing