• Responding to and contacting families; • Managing leads; • Commercial follow-up; • Scheduling evaluations; • Reactivating former patients; • Supporting conversion of new patients; • Organizing and updating the CRM; • Assisting with clinic schedule occupancy, especially mornings and Saturdays.

• Provide consultative customer service that consistently meets or exceeds company standards of excellence and customer expectations • Greet and support customers via varying communication platforms • Engage conversations with probing questions to quickly assess needs • Collaborate with internal and external partners, leveraging all necessary tools, to resolve customer inquiries.

• Own a portfolio of customers, acting as their main point of contact and trusted adviser across the relationship • Run regular check-ins and business reviews, showing customers how Access products support their goals and deliver value • Spot risks early by using customer data and insights, and work with internal teams to put clear plans in place • Work closely with teams like Product, Support, Renewals and Sales to make sure customers have a joined-up, positive experience.

• responsible for managing and developing strong relationships with our existing contractual customers • generating controls aftermarket services growth in the existing contractual customer base • primary point of contact ensuring that our products and services are providing value in those customers achieving their business goals • driving growth in the contractual base with our existing and next generation of Controls Lifecare Service (CLS) service agreements • own and manage contract setup, delivery, and financials (Revenue & CM) • develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development • build and maintain proactive long-term relationships with customers • execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback • act as the first point of contact for all contract and customer-related issues • develop and maintain technical knowledge to educate customers on the value of products and services, driving CLS upsell opportunities • provide continuous insight and relay the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering