Trinity Health is a multi-institutional healthcare network that serves over 30 million people with compassionate healing services. The health system was formed
Service Center Representative I
Location
United States
Posted
8 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Service Center Representative I
Trinity Health
Role Description Serves as a first point of contact for customers by phone, as well as a liaison between external customers and medical staff. Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency. Provides a high level of customer service to all internal and external customers. - Answers incoming calls, assesses urgency, triages, and directs calls according to established procedures. - Schedules appointments by protocol and communicates with clinical personnel. - Obtains necessary patient registration information and verifies insurance eligibility. - Prepares charts for visits and notifies clinical staff of patient arrivals. - Answers telephone in accordance with IHA telephone etiquette guidelines. - Schedules and confirms patient appointments, enters preliminary account data into the computer. - May collect payments and ensures timely and accurate posting. - Records messages for physicians and staff accurately and routes them appropriately. - Assists patients with MyChart-related questions and keeps current on updates. - Documents accurately into IHA systems. - Maintains familiarity with office services and hours of operation. - Assists with questions related to referrals, authorizations, and requisitions. - Completes patient forms accurately. - Supports report management and patient outreach. - May support overdue report management. - Supports other offices, attends meetings and training as assigned. - Performs other duties as assigned. Qualifications - High School Diploma or GED. - Course work in insurance/billing, medical practice education or seminars preferred. Requirements - Previous experience in patient services, medical reception, call/customer service center (medical environment) or other customer service environment. - Knowledge of virtual PPSC protocols, processes, and procedures related to position responsibilities. - Excellent written, verbal, and face-to-face communication skills. - Proficient in patient care procedures and organizational policies. - Service-oriented and responsive to customer needs. - Ability to monitor, organize, and keep work area neat. - Proficient in operating a standard desktop and Windows-based computer system. - Ability to compute mathematical calculations. - Sufficient knowledge of medical terminology, billing, insurance, referrals, and authorizations. - Ability to work collaboratively in a team-oriented environment. - Good organizational and time management skills. - Ability to exercise sound judgment and problem-solving skills. - Ability to handle patient and organizational information confidentially. - Ability to travel to other office/practice sites and meeting locations. - Successful completion of IHA competency-based program within introductory and training period. Company Description Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer.
Related Guides
Related Categories
Related Job Pages
More Call Center Representative Jobs
• Realizar atendimento ao cliente via** **telefone, chat e/ou e-mail; • Prestar suporte em demandas de ouvidoria, suporte técnico e/ou financeiro; • Esclarecer dúvidas e oferecer soluções com foco na satisfação do cliente; • Registrar informações e atendimentos no sistema; • Cumprir metas de qualidade, produtividade e resultados; • Seguir processos e diretrizes da empresa.
• Responsibility for the contact center solution portfolio – from strategic development through presales and partner management to commercial control • Close collaboration with our cloud consultants and development teams • Act as the link between AWS, our customers and the market • Develop solution strategy & product development • Identify new market opportunities via the AWS Marketplace, managed service offerings or new partnerships • Conduct initial conversations with prospective customers • Create compelling proposals, presentations and proofs of concept • Build long-term customer relationships and identify potential for further development (upselling) • Main contact person for AWS in the contact center domain and maintain active partner relationships • Ensure that relevant certifications and program requirements are met • Plan and monitor the financial metrics of your solution area (revenue, costs, utilization) • Develop pricing models for marketplace and managed service offerings • Work closely with Finance and Administration to ensure accurate project billing
Call Center Agent
Encora DigitalEncora, a leader in digital engineering, drives innovation by crafting cutting-edge, cloud-first, data-first, and AI-first solutions that redefine industries. S
Role Description En Coforge estamos buscando un Agente de Call Center (#22072) con el siguiente perfil. - Atender llamadas entrantes y/o salientes brindando soporte al cliente. - Resolver consultas, reclamos y solicitudes de manera clara, cordial y oportuna. - Registrar de forma precisa las interacciones con los clientes en los sistemas internos. - Realizar seguimiento a los casos hasta su resolución. - Cumplir con los indicadores de desempeño, calidad, tiempos de respuesta y satisfacción del cliente. - Escalar casos complejos a las áreas correspondientes cuando sea necesario. - Brindar soporte a través de otros canales como chat o correo electrónico. - Mantenerse actualizado sobre productos, servicios y procesos internos. Qualifications - +4 años de experiencia en Call Center o atención al cliente. - Nivel de inglés B2 (indispensable). - Excelente comunicación verbal y escrita en español e inglés. - Capacidad para mantener conversaciones y brindar soporte básico en inglés. - Manejo de Microsoft Office y herramientas CRM o similares. - Capacidad para trabajar bajo presión y cumplir objetivos. - Disponibilidad para laborar de forma remota de lunes a sábado. Requirements - Orientación al servicio y empatía. - Habilidades de resolución de problemas. - Capacidad para trabajar en equipo. - Organización y atención al detalle. - Adaptabilidad. Company Description En Coforge, contratamos profesionales únicamente en función de sus habilidades y calificaciones, y no discriminamos en función de la edad, discapacidad, religión, género, orientación sexual, estado socioeconómico o nacionalidad.
Call Center Agent – Telefon-Befragungen
rilaton GmbHIhr Telefonstudio der Markt- und Sozialforschung.
• Du befragst Menschen am Telefon für seriöse deutschlandweite Studien, u.a. zu den Themen Radiohören, Lebensqualität, Nachhaltigkeit, Reise- und Urlaubsverhalten und gesunde Ernährung. • Wenn Du gerne telefonierst, Menschen am Telefon anhand eines vorgegebenen Fragebogens befragen willst und über gute Deutschkenntnisse verfügst, kannst Du bei uns als Call Center Agent oder Telefon-Interviewer:in in der Markt- und Sozialforschung starten.
