• The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center. • Handle routine customer questions relating to product usage, as well as technical support issues. • Maintains expert-level knowledge of Dealertrack Solutions and Products. • Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function. • Accurately logs all customer information in the CRM customer ticketing system. • Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure. • Follow-up skills. • Ability to handle and respond to multiple open issues. • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely. • Ability to work required shifts both independently and within a team organization. • Facilitate communication from Support Team to other departments as needed to complete Cases.

• Monitor and respond to all incoming Yardi support tickets within one hour of SLA. • Triage, troubleshoot, and resolve issues efficiently, providing clear communication to requestors throughout the process. • Escalate unresolvable issues to Yardi vendor support with detailed, well-documented cases and manage them through to resolution. • Yardi training to users based on recurring ticket submissions to mitigate on go forward. • Audit and maintain user access on an ongoing basis, deactivating accounts for departing employees in a timely manner. • Manage department-level changes as the organization evolves, including activating and inactivating departments as needed. • Configure property lists and system settings for each newly onboarded asset so properties appear correctly across all relevant views, reports, and modules from transition day. • Collaborate with finance, operations, and leadership to build and maintain custom reports tailored to Sentral’s needs. • Execute the full Yardi shutdown process for properties being dispositioned, ensuring a clean system handoff.

Role Description The COBRA Specialist supports and services COBRA & Direct Billing participants, as well as clients and brokers by providing COBRA Administration in accordance with federal COBRA regulations. - Communicating complex issues clearly and simply - Proactive follow-up - Delivering legendary customer service - Relentless about improvement The core competencies of this position are: - Customer Support - Membership Changes - Punctually logs in at their assigned phone shift and maintains available status outside of breaks and lunches. - Promptly answers incoming calls and e-mails to provide support to clients, brokers, and participants. - Accurately & confidently explains COBRA to clients, brokers and participants, including COBRA notices, timelines, payments, reporting and coverage. - Assist clients, brokers and participants with navigating the COBRA & Direct Billing Portal. - Remains familiar with reporting functionality and assists clients and brokers with running and interpreting reports in the COBRA & Direct Billing Portal. - Document all interactions in the phone system & SharePoint immediately after calls & emails. - Keeps organized notes of calls requiring follow-up and takes ownership until resolution is reached. - Maintain a strong working knowledge of COBRA and stay current with law and regulation changes. - Confidently handles complex issues and collaborates with other team members to come to the best resolution. - Tactfully addresses sensitive participant matters. - Documents urgent reinstatement requests according to department procedure and timely follows up on requests as stated until completed. - Consistently follows-through and follows-up on requests until resolved. - Take initiative to use available resources to problem-solve and escalate when appropriate. - Appropriately redirect calls and emails to other departments as needed. - Assumes other duties as assigned by Manager. - Ensure privacy by following all security and HIPAA guidelines. Processing Changes: - Timely process requests from participants according to department procedures in the COBRA & Direct Billing Portal, including: - COBRA elections - Removing Dependents - Dropping Coverage - Life Events - Timely process requests from clients and brokers according to department procedures in the COBRA & Direct Billing Portal, including: - Contact changes - Adding/removing subsidies - Reporting requests - Updating direct billing accounts - Make good use of available templates and resources to efficiently handle incoming requests. - Engage productively with other team members to encourage and maintain an up-building environment. - Ability to work effectively with various individuals and multi-task. - Ability to make decisions utilizing sound judgment. - Assumes other duties as assigned by Manager. Qualifications - 6-12 months of direct COBRA Administration experience preferred - Experience with Direct Billing preferred - Experience with Alegeus WealthCare COBRA Platform strongly preferred - Experience with RingCentral preferred - Track record as an enthusiastic team player with proven ability to prioritize, multi-task - A passion to make customers and coworkers feel important and valued - Must be able to cope in fast-paced environment managing sensitive, confidential issues - Proficient PC Skills including Microsoft Suite (Microsoft Office, Excel, Outlook, Sharepoint, Teams) Requirements - Bilingual, Spanish (preferred, not a requirement) Benefits - Competitive salary - PTO & paid holidays - 401(k) with match - Exclusive discount programs - Health & wellness programs - Performance-based incentives may be available

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. This role is entirely remote; however, candidates must reside within 100 miles of either Chicago, IL, or South Jordan, UT #BI-Remote #LI-Remote About the role: Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As an Application Support Representative, you will participate in an in-depth 3-week training program to specialize in a specific brand. Following the completion of training, your role will involve managing a high volume of inbound calls. You will interact with prospective customers to guide them through the loan application process, with the primary goal of converting these prospects into successful sales. Responsibilities: - Manage incoming customer calls, providing expert guidance through the loan application process. - Proactively follow up with customers to encourage the completion of loan applications as necessary. - Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services. - Maintain meticulous and up-to-date customer account records with accurate information. - Deliver exceptional customer service through clear, professional, and effective verbal and written communication. Requirements: - Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments. - Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions. - Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills. - Comfortable utilizing new technology and have a proven ability to excel in a remote work environment. Compensation: The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here. Benefits & Perks: - Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. - Health, dental, and vision insurance including mental health benefits - 401(k) matching plus a roth option (U.S. Based employees only) - PTO & paid holidays off - Sabbatical program (for eligible roles) - Summer hours (for eligible roles) - Paid parental leave - DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) - Employee recognition and rewards program - Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.