Role Description The COBRA Specialist supports and services COBRA & Direct Billing participants, as well as clients and brokers by providing COBRA Administration in accordance with federal COBRA regulations. - Communicating complex issues clearly and simply - Proactive follow-up - Delivering legendary customer service - Relentless about improvement The core competencies of this position are: - Customer Support - Membership Changes - Punctually logs in at their assigned phone shift and maintains available status outside of breaks and lunches. - Promptly answers incoming calls and e-mails to provide support to clients, brokers, and participants. - Accurately & confidently explains COBRA to clients, brokers and participants, including COBRA notices, timelines, payments, reporting and coverage. - Assist clients, brokers and participants with navigating the COBRA & Direct Billing Portal. - Remains familiar with reporting functionality and assists clients and brokers with running and interpreting reports in the COBRA & Direct Billing Portal. - Document all interactions in the phone system & SharePoint immediately after calls & emails. - Keeps organized notes of calls requiring follow-up and takes ownership until resolution is reached. - Maintain a strong working knowledge of COBRA and stay current with law and regulation changes. - Confidently handles complex issues and collaborates with other team members to come to the best resolution. - Tactfully addresses sensitive participant matters. - Documents urgent reinstatement requests according to department procedure and timely follows up on requests as stated until completed. - Consistently follows-through and follows-up on requests until resolved. - Take initiative to use available resources to problem-solve and escalate when appropriate. - Appropriately redirect calls and emails to other departments as needed. - Assumes other duties as assigned by Manager. - Ensure privacy by following all security and HIPAA guidelines. Processing Changes: - Timely process requests from participants according to department procedures in the COBRA & Direct Billing Portal, including: - COBRA elections - Removing Dependents - Dropping Coverage - Life Events - Timely process requests from clients and brokers according to department procedures in the COBRA & Direct Billing Portal, including: - Contact changes - Adding/removing subsidies - Reporting requests - Updating direct billing accounts - Make good use of available templates and resources to efficiently handle incoming requests. - Engage productively with other team members to encourage and maintain an up-building environment. - Ability to work effectively with various individuals and multi-task. - Ability to make decisions utilizing sound judgment. - Assumes other duties as assigned by Manager. Qualifications - 6-12 months of direct COBRA Administration experience preferred - Experience with Direct Billing preferred - Experience with Alegeus WealthCare COBRA Platform strongly preferred - Experience with RingCentral preferred - Track record as an enthusiastic team player with proven ability to prioritize, multi-task - A passion to make customers and coworkers feel important and valued - Must be able to cope in fast-paced environment managing sensitive, confidential issues - Proficient PC Skills including Microsoft Suite (Microsoft Office, Excel, Outlook, Sharepoint, Teams) Requirements - Bilingual, Spanish (preferred, not a requirement) Benefits - Competitive salary - PTO & paid holidays - 401(k) with match - Exclusive discount programs - Health & wellness programs - Performance-based incentives may be available

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. This role is entirely remote; however, candidates must reside within 100 miles of either Chicago, IL, or South Jordan, UT #BI-Remote #LI-Remote About the role: Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As an Application Support Representative, you will participate in an in-depth 3-week training program to specialize in a specific brand. Following the completion of training, your role will involve managing a high volume of inbound calls. You will interact with prospective customers to guide them through the loan application process, with the primary goal of converting these prospects into successful sales. Responsibilities: - Manage incoming customer calls, providing expert guidance through the loan application process. - Proactively follow up with customers to encourage the completion of loan applications as necessary. - Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services. - Maintain meticulous and up-to-date customer account records with accurate information. - Deliver exceptional customer service through clear, professional, and effective verbal and written communication. Requirements: - Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments. - Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions. - Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills. - Comfortable utilizing new technology and have a proven ability to excel in a remote work environment. Compensation: The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here. Benefits & Perks: - Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. - Health, dental, and vision insurance including mental health benefits - 401(k) matching plus a roth option (U.S. Based employees only) - PTO & paid holidays off - Sabbatical program (for eligible roles) - Summer hours (for eligible roles) - Paid parental leave - DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) - Employee recognition and rewards program - Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

• Administer and configure the platform day to day — forms, fields, views, triggers, automations, macros, SLAs, routing, business rules, and roles/permissions. • Gather requirements from the Support team and design workflows that reduce manual effort and improve efficiency. • Build and maintain integrations with other tools using native apps, REST APIs, and webhooks. • Keep data accurate and consistent — correct fields, tags, ticket types, and routing — so the team can trust the reporting built on top of it. • Test changes in a sandbox before rollout, troubleshoot issues and escalations (raising support requests with the platform vendor when needed), and keep clear documentation and SOPs. • Stay current on platform features and best practices.

Role Description AO Globe Life is seeking professionals to help individuals and families understand available insurance and supplemental benefit options through scheduled virtual consultations. This fully remote opportunity is ideal for individuals who want flexibility, professional development, and the ability to make a meaningful impact while building a long-term career. With structured training, mentorship, and pre-scheduled client consultations, this opportunity allows you to focus on delivering excellent service while developing valuable communication and consulting skills. - Conduct scheduled virtual consultations with individuals and families via Zoom - Help clients understand available benefit options and coverage programs - Provide clear guidance during the enrollment and onboarding process - Maintain accurate digital records and follow-up communication - Deliver professional, client-focused support throughout the consultation process - Participate in ongoing training, team meetings, and professional development programs Qualifications - Strong communicators who enjoy helping people understand complex information - Organized and self-motivated professionals comfortable working remotely - Individuals who are confident presenting information during virtual meetings - Candidates familiar with digital tools and video conferencing platforms - Professionals authorized to work in the United States with reliable internet and a Windows-based computer with webcam Requirements - Pre-scheduled client consultations—no cold outreach required - Fully remote work environment with flexibility - Paid training and onboarding support - Weekly compensation through a performance-based structure - Monthly and quarterly performance bonuses - Equity opportunities for qualifying team members - Advancement pathways and leadership development opportunities - A purpose-driven culture focused on service and professional growth Company Description AO Globe Life is a mission-driven organization providing supplemental benefits to working-class families across the United States. The organization proudly serves union members, credit union clients, and veterans through personalized virtual consultations. With more than 70 years of industry experience, AO Globe Life offers stability, professional growth, and purpose through a remote-first workforce. Apply Today If you are ready to begin a flexible, people-focused career where your work creates real impact, we encourage you to apply and learn more about joining the AO Globe Life team.