State of Colorado logo
State of Colorado

The State of Colorado is located in the Rocky Mountain region of the western United States. It entered the 100-year-old Union in 1876, earning the nickname "Cen

Law Enforcement Communication Center Data Specialist

Location

United States

Posted

10 days ago

Salary

$46.6K - $48.9K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Law Enforcement Communication Center Data Specialist

State of Colorado

Role Description The Law Enforcement Communication Center is an essential 24/7 operation; therefore, this role is designated as an essential employee position. The standard working hours for this 3rd shift role are generally 10:30 p.m. to 6:30 a.m., with scheduled weekend rotations occurring each quarter. Please note that training for this position will occur during the second shift, from 2:30 p.m. to 10:30 p.m., Thursday - Monday. The purpose of the Motor Vehicles Investigations Unit (MVIU) within the Department of Motor Vehicles is to investigate and prevent fraud concerning the use of driver’s licenses, identification cards, motor vehicle titles and registrations, and other motor vehicle documents issued by the department. Also assist victims of identity theft by means of such documents. We’re hiring a detail-oriented and resourceful individual to be our Customer Service Representative/ Data Specialist in our Law Enforcement Communication Center! This role serves Coloradans and Colorado law enforcement by ensuring information is accurate and delivered in a timely manner. You will research large databases to retrieve driver and vehicle information based on requests from law enforcement and government agencies, while using excellent customer service skills to interact with individuals. This role requires extensive typing skills to ensure detailed data is input correctly and completely. If you're passionate about assisting law enforcement in completing their duties to the best of their abilities, then this job may be for you! Primary Duties: - System research: - Provides assistance to criminal justice agencies by analyzing records and providing verification of driving status, restraint actions, and vehicle registration information. - Provides automobile dealer information for law enforcement. - Researches and performs searches of driver and registration files from various systems. - Dossier Retrieval: - Reviews requests for Colorado DMV images. - Follows procedures and guidance to provide Colorado Dossier (photo/fingerprint/signature) documents to law enforcement and governmental agencies. - Record Management: - Modify records to indicate surrender of a Colorado credential to another state. - Vehicle Holds: - Research vehicle hold files for various law enforcement, customers, and local and State government staff. - Remove and add vehicle holds as appropriate. Qualifications - Three (3) years of relevant experience in a call center or customer service environment OR a combination of related education and/or relevant experience in a call center or customer service environment equal to three (3) years. - Must be willing and able to cover other shifts due to absences, both scheduled and unexpected. - Must be willing and able to work day or night including weekends, holidays, and during inclement weather. - Must maintain a clear background check in order to maintain CCIC operator authority. - Must maintain an adequate Internet connection and secure workspace. Requirements - Experience with pulling and reporting data. - Proficiency with Google Sheets and Microsoft Excel. - State experience in a customer service role. - Typing 35-40 WPM. - Written communication skills. - Work experience with confidential/sensitive information. Benefits - Employees are in a position of public trust and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. - All personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations. - Final candidates must complete a successful background investigation and reference check prior to appointment. - Compliance with the Universal Driving Standards Policy is required for those expected to drive a State-owned vehicle.

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