• Execute operational strategies and initiatives that enhance service delivery effectiveness. • Implement standardized operational processes while adapting to regional requirements and client-specific needs. • Monitor daily operations to ensure alignment with established procedures and quality standards. • Partner with operations team members and coordinate activities across assigned locations or service areas. • Support team development through training, coaching, and performance feedback. • Identify and implement opportunities for operational efficiency and service quality enhancement. • Collaborate with service line teams to ensure operational alignment and effective service delivery. • Utilize operational technology platforms, tools, and systems to support service delivery. • Ensure adherence to regulatory requirements, JLL policies, and client contractual obligations. • Identify operational inefficiencies and propose creative, scalable solutions aligned with global standards.

• Lead daily intake operations by prioritizing workflows, assigning responsibilities, and ensuring timely, accurate completion of tasks • Develop and coach team members, supporting onboarding, training, and ongoing competency growth to build a strong and engaged workforce • Monitor performance, provide feedback, and guide improvement efforts to support productivity, quality, and service goals • Oversee key intake functions including onboarding, insurance verification, authorization, and patient support coordination • Serve as the primary escalation point for complex insurance and coverage issues, ensuring accurate resolution and minimal delays in care • Drive new therapy onboarding initiatives, including payer research, workflow development, staff training, and implementation • Maintain and apply expertise in payer policies, medical and pharmacy benefits, and reimbursement requirements • Identify trends in verification errors and operational challenges, partnering with leadership to implement solutions and improve efficiency • Partner cross-functionally with Revenue Cycle, Clinical, Account Management, and Operations teams to support patient onboarding and care delivery • Ensure compliance with regulatory requirements, accreditation standards, and internal policies • Support scheduling, staff communication, and departmental updates to maintain alignment and transparency • Model professional, service-driven behaviors that reinforce a positive team culture

• Handle inbound chat and email inquiries from members, delivering clear, empathetic, and solutions-focused support • Develop, maintain and execute processes that provide key services to users across chat and email channels • Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently • Resolve unique situations and improve workflows to account for new or uncommon issues • Ensure a positive member experience by actively listening, de-escalating when needed, and following up on open issues • Communicate complex financial topics clearly and confidently in writing across chat and email

Role Description As Senior Legal Operations Analyst, Contract Lifecycle Management Strategy and Optimization, you will help redesign how UKG contracts at scale. Sitting at the center of Legal, Revenue, Procurement, Finance, and information technology (IT), you will translate business and legal objectives into automated workflows that improve revenue velocity, vendor efficiency, risk management, and user experience. - Design and optimize end-to-end contract workflows, including intake, routing, approvals, self-service, and automation. - Partner with Sales, Operations, Procurement, Finance, Legal, and IT to align contracting with upstream and downstream business processes. - Build reporting that surfaces cycle time, risk trends, bottlenecks, and opportunities to improve forecasting, deal strategy, and vendor management. - Lead enablement, training, documentation, and change management so business users adopt intuitive contracting experiences. - Define and execute a forward-looking contract lifecycle management roadmap, including artificial intelligence-assisted review, obligation tracking, and advanced automation. Qualifications - 3+ years experience configuring, administering, or optimizing contract lifecycle management platforms. - Experience designing cross-functional processes with Legal, Revenue, Procurement, Finance, operations, or IT partners. - Strong analytical skills, including the ability to use contract data, reporting, and operational metrics to identify trends, risks, and improvement opportunities. - Ability to influence stakeholders, document processes, lead change management, and drive improvements without waiting for perfect direction. Requirements - Experience with Ironclad. - Background in Legal Operations, Revenue Operations, consulting, business systems, or a similar operational role. - Experience building self-service contracting experiences, automated approval workflows, or executive-level contract reporting. - Interest in helping teams simplify, standardize, and scale how work gets done. Benefits The pay range for this position is $90,900 to $130,700. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at UKG Benefits .