Chowbus logo
Chowbus

Connection through food.

Key Account Customer Success Associate – Chinese Vertical

Location

Illinois

Posted

3 days ago

Salary

$65K - $75K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishChinese

Job Description

Key Account Customer Success Associate – Chinese Vertical

Chowbus

• Serve as the primary point of contact for master clients, building and maintaining long-term relationships with senior management teams. • Gain a deep understanding of clients’ business needs and goals, proactively communicating product requirements to internal teams and providing tailored POS solutions to drive client success and satisfaction. • Identify upsell and upgrade opportunities within existing accounts to expand product adoption and increase customer value. • Recognize expansion opportunities within enterprise restaurant groups and drive new store signings as clients continue to grow. • Assist large clients in completing POS product demos, ensuring they fully understand system capabilities and solution fit for their operational needs. • Support individual store onboarding and go-live processes, ensuring smooth deployment and operational readiness. • Proactively identify and resolve issues related to POS system usage, providing timely support and effective solutions. • Coordinate with internal teams to ensure prompt responses to client inquiries and operational challenges. • Deliver comprehensive system training and onboarding guidance to ensure clients are fully proficient in using the POS platform. • Conduct regular training sessions and product update meetings to keep clients informed about new features and enhancements. • Partner closely with Product, Engineering, Technical Support, and Operations teams to ensure client feedback is incorporated into product improvements. • Lead regular weekly and monthly client meetings to gather business and product requirements, document feedback, and drive timely follow-up across relevant teams.

Job Requirements

  • Advanced Microsoft skills, especially in Excel and Powerpoint required
  • Strong execution skills required
  • Strong problem-solving abilities, with the flexibility to address client needs in fast-paced environments.
  • Self-motivated and capable of leading initiatives independently while contributing to team success.
  • Proficient in data analysis and reporting, and familiar with CRM systems (e.g., Salesforce) and office software.
  • Strong verbal and written communication skills required
  • Bachelor’s degree or higher in the related areas preferred
  • 2+ years of experience in customer success management preferred
  • Bilingual proficiency in English and Mandarin required
  • Familiarity with POS systems and business processes within the retail industry preferred

Benefits

  • A fair compensation package
  • Medical, dental, and vision insurance
  • 401(k)
  • 100% employer-paid Short-Term Disability (STD)
  • 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
  • 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
  • Company holidays
  • Birthday off
  • Paid Parental Leave
  • Flexible Paid Time Off (PTO)
  • Employee Assistance Program (EAP)

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