Role Description AO Globe Life is seeking professionals to help individuals and families understand available insurance and supplemental benefit options through scheduled virtual consultations. This fully remote opportunity is ideal for individuals who want flexibility, professional development, and the ability to make a meaningful impact while building a long-term career. With structured training, mentorship, and pre-scheduled client consultations, this opportunity allows you to focus on delivering excellent service while developing valuable communication and consulting skills. - Conduct scheduled virtual consultations with individuals and families via Zoom - Help clients understand available benefit options and coverage programs - Provide clear guidance during the enrollment and onboarding process - Maintain accurate digital records and follow-up communication - Deliver professional, client-focused support throughout the consultation process - Participate in ongoing training, team meetings, and professional development programs Qualifications - Strong communicators who enjoy helping people understand complex information - Organized and self-motivated professionals comfortable working remotely - Individuals who are confident presenting information during virtual meetings - Candidates familiar with digital tools and video conferencing platforms - Professionals authorized to work in the United States with reliable internet and a Windows-based computer with webcam Requirements - Pre-scheduled client consultations—no cold outreach required - Fully remote work environment with flexibility - Paid training and onboarding support - Weekly compensation through a performance-based structure - Monthly and quarterly performance bonuses - Equity opportunities for qualifying team members - Advancement pathways and leadership development opportunities - A purpose-driven culture focused on service and professional growth Company Description AO Globe Life is a mission-driven organization providing supplemental benefits to working-class families across the United States. The organization proudly serves union members, credit union clients, and veterans through personalized virtual consultations. With more than 70 years of industry experience, AO Globe Life offers stability, professional growth, and purpose through a remote-first workforce. Apply Today If you are ready to begin a flexible, people-focused career where your work creates real impact, we encourage you to apply and learn more about joining the AO Globe Life team.

• Serve as the main point of contact for clients via email, phone, and chat, providing timely, accurate, and empathetic responses. • Accurately log, update, and maintain client records, interactions, and support history within our CRM system to ensure data integrity. • Compile, analyze, and generate regular reports on customer support KPIs (such as response times, resolution rates, and client satisfaction scores) to identify trends and areas for improvement. • Assist clients with financial or numerical inquiries, including billing discrepancies, account balances, and basic usage metrics calculations. • Troubleshoot, diagnose, and resolve client inquiries or technical issues efficiently. • Escalate complex technical or data discrepancies to the operations or product teams and follow up to ensure a swift resolution.

Role Description This role operates primarily during overnight hours and requires consistent overnight availability. Typical Hours are 5pm-1am PST/ 8pm-4am PST and a typical workweek will be Sunday through Thursday or Tuesday through Saturday. As an Overnight Customer Experience Specialist, you'll be the voice of Rythm and a key part of helping members stay engaged in their health journey. You'll support customers across SMS, live chat, and email, providing fast, empathetic, and solution-oriented assistance throughout every stage of the customer lifecycle. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering exceptional customer experiences. You'll work closely with teams across Operations, Logistics, Product, and Marketing to advocate for our members and help continuously improve the customer journey. What You'll Do - Deliver exceptional customer support across SMS, live chat, and email. - Assist customers with account management, billing questions, subscription changes, and general inquiries. - Troubleshoot issues related to kit delivery, sample collection, returns, and lab processing. - Educate customers on Rythm's products, testing process, and health insights platform. - Resolve customer concerns with empathy, professionalism, and a solution-first mindset. - Accurately document customer interactions and maintain detailed records within our support systems. - Identify trends, recurring issues, and opportunities for process improvements and communicate them to leadership. - Collaborate cross-functionally with Operations, Logistics, Product, and Marketing teams to resolve customer issues and improve the member experience. - Meet performance expectations related to quality, productivity, responsiveness, and customer satisfaction. - Contribute to maintaining and improving internal knowledge bases, SOPs, and customer-facing resources. - Act as a customer advocate by providing feedback that helps shape product improvements and operational processes. Qualifications - Ability to work flexible schedule to include AM, PM, Overnight, weekends, holidays, and overtime. Generally, an eight-hour shift; scheduled days and times may vary based on business needs. - 1+ years of experience in customer support, customer experience, hospitality, healthcare, or a related customer-facing role. - Excellent written communication skills with strong attention to detail and grammar. - Strong problem-solving abilities and the ability to think critically under pressure. - Demonstrated ability to handle multiple conversations and priorities simultaneously. - Empathetic, patient, and customer-focused approach to communication. - Highly organized and detail-oriented with strong time management skills. - Comfortable working independently in a fully remote environment. - Adaptable and eager to learn in a fast-growing startup environment. - Experience using customer support platforms such as Intercom, Zendesk, Gorgias, or similar tools is a plus. - Healthcare, health-tech, wellness, subscription business, or e-commerce experience is a plus. - Ability to maintain confidentiality and handle sensitive customer information with professionalism. Benefits - Highly competitive base salary. - Meaningful equity aligned with the scope and impact of your role. - Flexible, remote-first work environment. - Generous Paid Time Off and company holidays. - 401(k). - Monthly Rythm membership with full access to at-home blood testing and personalized health insights. - Healthcare with monthly premium fully covered by the business. - High ownership and visibility from day one, with the opportunity to make a meaningful impact. - The chance to help shape the future of personalized health and preventative care. - A small, collaborative, mission-driven team that moves quickly and values great ideas regardless of title.

• Provide excellent customer service through phone, email, chat, and social channels. • Assist customers with order inquiries, returns, billing questions, and product information. • Accurately enter customer and order information into internal systems. • Resolve customer concerns professionally and escalate issues when necessary. • Maintain records of customer interactions and actions taken. • Identify opportunities to improve customer satisfaction and support sales initiatives. • Collaborate with team members and supervisors to ensure smooth operations.