• Deploy, maintain, troubleshoot, and improve advanced robotic systems operating in customer facilities across the Western U.S. • Own a territory anchored in California's Inland Empire — our Southern California cluster (Ontario, Perris, Fullerton) — with regular travel to Northern California (Stockton, Belmont) and surge, deployment, and NPI support nationwide as the fleet scales • Keep the fleet happy and the customers happier • Document every failure and root-cause to feed directly into the next generation of our product • As a Level II, independently own preventative maintenance, troubleshooting, and repairs • As a Level III, serve as regional escalation point for the West Coast and mentor junior techs

• Deploy, maintain, troubleshoot, and improve advanced robotic systems operating in customer facilities across the Western U.S. • Own a territory anchored in California's Inland Empire — our Southern California cluster (Ontario, Perris, Fullerton) — with regular travel to Northern California (Stockton, Belmont) and surge, deployment, and NPI support nationwide • Keep the fleet happy and the customers happier • Every failure you document and root-cause feeds directly into the next generation of our product • As a Level II, independently own preventative maintenance, troubleshooting, and repairs across your territory • As a Level III, serve as the regional escalation point for the West Coast, mentor to the II/I techs, and the senior technical voice on the hardest diagnostics and root-cause work

• Install, configure, and maintain satellite communication gateway infrastructure supporting low-earth orbit (LEO) satellite networks. • Diagnose and troubleshoot gateway components, including antennas, RF systems, frequency converters, and associated hardware. • Perform testing and analysis using RF diagnostic tools and measurement equipment. • Conduct integration, commissioning, and validation of gateway components to ensure optimal system performance. • Monitor system health and identify corrective actions to minimize operational disruptions. • Provide remote technical support to field locations and operational teams. • Document maintenance activities, system configurations, and troubleshooting procedures. • Collaborate with cross-functional engineering and operations teams to resolve technical issues. • Support equipment inventory management and asset tracking. • Travel domestically and internationally to support installations, upgrades, and maintenance activities as required.

• Perform Daily functions using WFM device to update service and installation cases • Receive and accept service and install cases • Update ETA information within specified ETA guidelines • Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit • Create and Update Parts Requests as required • Close and Updates cases including any Asset Changes • Perform Asset Inventory of client sites as required during installs • Hardware Installation • Quality Procedures • Client interfacing