• Manage, hire and develop direct reports by meeting with direct reports at least monthly and conducting performance assessments. • Responsible for the training, resourcing, and individual staff development. • Schedule, prepare, conduct, report, and follow-up on audits in support of routine and directed GxP audits. • Represent the department by providing audit and compliance input in cross functional meetings. • Lead the identification of internal quality/compliance issues and act as a catalyst for process improvements.

• Supervise employees and oversee the preparation of various food items at the Café and Restaurant • Inspect serving and dining areas for cleanliness • Provide the highest quality of service to guests • Train assigned workers under the direct supervision of the Restaurant Manager • Manage and maintain high stock levels in all resale merchandise • Monitor associate files and uniform standards • Handle guest problems and complaints • Post all retail signage and ensure menu boards are up to date • Assist Restaurant Manager with reports and tracking product movement • Perform a wide variety of restaurant duties including serving, cleanup, cashiering, dishwashing, food prep work, cooking, and more • Monitor and serve food service lines during busy times • Complete food orders and support safety programs • Comply with applicable regulations and improve service quality

• Perform comprehensive reviews of database records to evaluate completeness, accuracy, and consistency • Analyze variations in sampling and testing procedures and assess impacts to data quality and integrity across data sources. • Assess compliance of documentation and data controls with FDA regulations, guidance, and standard operating procedures • Evaluate completeness, and consistency and gaps in supporting documentation associated with testing activities • Identify deviation, inconsistencies from established processes and risks impacting regulatory decisions; Provide prioritized, actionable recommendations for corrective and preventive actions (CAPA) • Support alignment of database practices with regulatory expectations and audit standards • Prepare a comprehensive final audit report detailing observations, risk areas, and root causes • Present findings and recommendations to stakeholders across regulatory, scientific, and program leadership teams • Support implementation planning for process improvements and data governance enhancements

• The Quality Analyst role is responsible for reviewing account activity, documentation, billing actions, denials, adjustments, and follow-up processes to ensure accuracy, compliance, and consistency with client and departmental expectations. • This role supports quality improvement by identifying trends, documenting findings, and communicating issues that may impact account resolution or workflow performance. • Review account documentation to ensure notes are complete, accurate, and entered in the appropriate client system. • Audit billing, rebilling, denial follow-up, appeal activity, adjustments, and account resolution actions for accuracy and compliance. • Monitor denials, correspondence, and account trends to identify recurring issues or process gaps. • Validate that demographic, insurance, address, and plan updates are completed correctly and support account integrity. • Ensure work aligns with applicable client requirements, standard operating procedures, HIPAA guidelines, and state or federal regulations. • Document QA findings clearly and communicate trends, errors, or concerns to leadership for review and follow-up. • Support special projects, training opportunities, and process improvement efforts related to quality, accuracy, and workflow performance.