Role Description Provide Functional application technical support to CRD customers in the Fixed Income and Derivative space. The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019. Responsibilities - Respond to requests for technical assistance via phone, email or in person (remotely or on-site). - Diagnose software issues and recommend the appropriate solution. - Analyze problems, answer questions and provide training related to the software. - Identify and test workarounds for bugs or deficiencies in the software. - Research issues dealing with third party software. - Follow a standard set of procedures and methods when responding to customer requests or inquiries. - Conduct research on questions and issues using available information resources and other product specialists. - Contribute to the continuous enhancement and improvement of support processes and methods. - Successfully handle “sensitive” issue related situations that affect the perception of how CRD resolves customer problems. - Manage special projects as required. - Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer. - Complete any other related task as assigned. Qualifications - Degree in a technical field such as Finance, Economics, Financial Engineering, Mathematical Finance or another relevant field. - MBA or CFA or FRM is preferable. - Medium to advanced fixed income instruments derivative products knowledge is preferable. - Thorough understanding of Trade Life Cycle and System Development Life Cycle. - Experience in the Charles River application or any OMS/EMS is preferred. - Prior trading support, Middle and Back Office Operations, Fund Accounting or Trading experience is highly preferred. - Advanced knowledge of Fixed Income, Derivative and Equity financial instruments. - Strong communication and interpersonal skills, written and oral; confident in interaction with senior stakeholders. - Strong analytical skills including process analysis. Very strong interest in the underlying detail of the analysis is a must. - Demonstrate excellent process and project management skills. - Ability to organize, prioritize, balance key tasks and manage time effectively. - Comfortable facilitating project working groups and possesses strong data gathering skills. - Must be customer driven, have the ability to work within a team environment, and be focused on providing a high quality of service to the customer. - 1-4 years overall work experience in the world of Financial Technology. - Basic SQL skills. Salary Range $70,000 - $118,750 Annual. The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. Benefits - Retirement savings plan (401K) with company match. - Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages. - Paid-time off including vacation, sick leave, short term disability, and family care responsibilities. - Access to our Employee Assistance Program. - Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans). - Eligibility for certain tax advantaged savings plans. Company Description Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers .

Role Description PAC Specialists in our Patient Engagement Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a closed-door pharmacy environment, spending their time speaking with patients, doctors, and facilities on the phone in addition to the outlined job duties and responsibilities. - Job duties will vary from phone work and navigating multiple internal systems to supporting the various stages of patient care/contact. - This is a remote-based environment, allowing the PAC Specialist to provide an exceptional patient experience. - AnewHealth provides a fast-paced, high-energy environment, allowing individuals to excel in many areas with a focus on phone-based pharmacy work. - Individuals with Pharmacy Technician licensure will also have access to Pharmacy systems which will allow them to conduct additional job duties of a Pharmacy Technician. Responsibilities - Providing an exceptional customer service experience each day in a phone-based environment. - Enter a high volume of data; processing prescription information with speed and accuracy. - Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications, or transfers. - Perform claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks, requiring outbound calls to patients. - Working through current case queues to problem solve for patient care issues. - Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf. - Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare. - Maintaining patient records with strong attention to detail and confidentiality. - Accurate retrieval of all prescription information and verifying through doctor calls. - Placing welcome calls to newly onboarded patients and establish a trusted point of contact. - Placing outbound calls to patients to create, maintain, or update their medication profiles. - Serve as backup support for times of higher patient call volume. - Effectively assist with patient questions over the phone. - Performing in a high volume, fast-paced environment to support ExactCare’s nationwide patient base. - Embody AnewHealth’s Core Values in all communications and interactions. - Other duties as assigned. Qualifications - High school diploma/GED. - Pharmacy technician registration with State Board of Pharmacy is preferred. - CPhT is preferred, but not required. - Must be 18+ years of age. - Prior experience in a pharmacy setting is preferred. - Comfortable working in a phone-based environment. - Ability to work independently. - Self-motivated and goal-oriented. - Ability to utilize computer equipment, technology, and work within multiple software programs to receive medication authorizations, clarifications, and/or transfers. - Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone. - Thorough drug knowledge. - Pharmacy billing knowledge. - Knowledge of appropriate processes in taking prescriptions, clarifications, and transfers including clear written and verbal communication. - Strong prioritization and organizational skills. - Maintain a high degree of confidentiality. - Passion to help people and enrich their lives. - Ability to think critically and document pertinent details in a world-class manner that is compliant with state and federal regulations. Physicals/Mental Demands This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed. Schedule This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. This is a remote position. Benefits - Medical/dental/vision coverage effective 1st of the month following date of hire. - Flexible spending. - Company-paid life insurance and short-term disability. - Voluntary benefits. - 401(k). - Paid Time Off and paid holidays.

• Own all aspects of high-volume customer billing • Prepare and process a large volume of Accounts Receivable invoices daily with accuracy and speed • Manage key-customer collections and ensure accounts remain current • Send monthly customer statements and follow up on outstanding balances • Identify and resolve billing discrepancies and customer account issues in a timely manner • Reconcile customer accounts on a monthly basis • Collaborate with the accounting team to ensure timely and accurate month-end close • Assist in preparing sales reports for the sales teams • Learn and work within our ERP system (Microsoft Dynamics Business Central) and Commonsku • Contribute to initiatives that improve and streamline billing and accounting processes

Role Description The HRIS Integration Specialist is a key member of Sparrow’s Onboarding team and serves as the technical expert supporting new and existing customer integrations from a system’s standpoint. This role leads the setup and validation of HRIS integrations, SSO configurations, and system connections that enable customers to fully leverage Sparrow’s leave management platform. This person is the “technology pro” on the team, ensuring customers’ systems connect seamlessly to Sparrow, providing clear technical guidance, and supporting both customers and internal teams through complex integration steps. In addition to supporting new integrations, this role assists existing customers with HRIS issues, such as: - Integrations not functioning properly - Inaccurate data being received - Troubleshooting system errors The HRIS Integration Specialist also demos Sparrow Dashboard features to both new and existing customers, helping them understand and utilize the platform effectively. This role is ideal for someone with strong HRIS and SSO setup experience who enjoys problem-solving, working cross-functionally, and delivering an exceptional onboarding and integration experience. Here’s what you’ll do: - HRIS Integrations + SSO Configuration & Authentication - Lead HRIS integration setup for all new and existing customers, including data mapping, configuration, testing, and validation. - Configure and troubleshoot integrations across platforms such as Workday, Paycom, UKG, Paylocity, BambooHR, ADP, and others. - Ensure data flows (employee demographic information) are accurate, complete, and functioning as expected. - Maintain deep familiarity with Sparrow’s integration workflows, requirements, and known limitations. - Maintain HRIS and SSO integration information and guides for internal teams, ensuring they are consistently up to date and sharing accurate information. - Work to unlock new potential compatible systems in the HRIS and SSO space. - Partner with EPD and CX teams to escalate issues, verify fixes, and ensure a smooth customer experience. - Own end-to-end SSO setup (SAML, OAuth, etc.). - Guide customers’ IT teams through configuration requirements, testing steps, and validation. - Troubleshoot authentication issues and document solutions. - Own the development and rollout of new HRIS partnerships and integration processes. - Customer Integration Support - Own all aspects of HRIS and SSO setups from start to finish within a customer's onboarding timeline. - Serve as a technical subject matter expert during customer onboarding calls from a systems standpoint. - Deliver product walkthroughs and dashboard demos with a focus on technical functionality. - Clearly translate system requirements and technical concepts to non-technical customers and contacts. - Maintain ongoing communication with customers to ensure they feel supported throughout the build and testing process. - Own all aspects of HRIS and SSO setups for legacy customers who are looking to integrate post onboarding. - Internal Collaboration & Enablement - Act as the go-to resource for technical questions within the Onboarding team and all of the CX team. - Partner with Sales to clarify integration capabilities, feasibility, and support with prospect-specific questions related to our available integrations. - Collaborate on process improvements, automation opportunities, and integration enhancements. - Create and maintain internal documentation, integration guides, SOPs, and troubleshooting guides. - Regularly check the live integration tab for census file errors, reporting back to customers to work towards a solution. - Document consistently in Dashboard logs surrounding conversations, next steps, and status with organizations. - Quality, Testing & Continuous Improvement - Conduct thorough QA on all integrations and SSO setups before go-live. - Identify technical issues and recommend scalable solutions. - Stay informed on new Sparrow features, integration updates, and industry standards to ensure customers receive best-in-class support. Qualifications - Proven experience completing HRIS integrations. - Strong understanding of HR systems and data flows (employee records, org structures, payroll data, permissions models). - Ability to troubleshoot technical issues independently and triage problems effectively with internal teams. - Excellent communication skills, including the ability to translate complex technical concepts for non-technical audiences. - High attention to detail, strong organizational skills, and the ability to manage multiple customer builds simultaneously. - Someone who enjoys solving technical challenges and making systems “just work.” - A calm, clear communicator who builds trust with customers and internal partners. - Detail-oriented with strong follow-through and a commitment to delivering an exceptional integration experience. - A collaborative teammate who can also operate independently. - Someone who thrives in a fast-moving environment and is excited to grow Sparrow’s technical integration function. Preferred - Prior experience in SSO/SAML, or technical integration roles. - Understanding of authentication standards (SAML, OAuth, etc.). - Familiarity with common HRIS platforms (DayForce, UKG, Paylocity, BambooHR, ADP, Workday, etc.). - Exposure to SFTP and API-based integrations or system-to-system data flows. Why Sparrow? Our work at Sparrow is impactful. We help People teams with one of the hardest parts of their job, and we support employees at a time when they need it most. We’re driven by our mission, much like a nonprofit, but with the resources and scale of a fast-growing venture-backed company. Sparrow is proud to be an equal opportunity employer. While we are united by our excitement for the mission and product, the diversity of our experiences is one of our strengths. The Sparrow team is made up of people with all types of backgrounds, and we have teammates in 40 states and counting.