• Develops a proactive plan of care to address identified issues to enhance the short and long-term outcomes as well as opportunities to enhance a member’s overall wellness. • Uses clinical tools and information/data review to conduct an evaluation of member's needs and benefits. • Applies clinical judgment to incorporate strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning. • Conducts assessments that consider information from various sources, such as claims, to address all conditions including co-morbid and multiple diagnoses that impact functionality. • Uses a holistic approach to assess the need for a referral to clinical resources and other interdisciplinary team members. • Collaborates with supervisor and other key stakeholders in the member’s healthcare in overcoming barriers in meeting goals and objectives, presents cases at interdisciplinary case conferences • Utilizes case management processes in compliance with regulatory and company policies and procedures. • Utilizes motivational interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversation.

• negotiates, executes, conducts high level review and analysis • dispute resolution and/or settlement negotiations of contracts • maintain and enhance provider networks • meeting and exceeding accessibility, quality and financial goals

Role Description As a Regional Sales and Agency Manager at Flix, you will oversee sales locations in the Southern Region, ensuring strong customer experience standards and business growth. This role requires a strategic, data-driven approach to managing terminal operations, agency partnerships, and direct sales channels. - Oversee sales locations across terminals, agencies, and ticket vending machines, ensuring efficient operations and strong customer experience. - Evaluate cost-to-sell metrics and execute growth strategies to drive sales performance. - Lead contract negotiations and manage reseller relationships, ensuring compliance with policies and agreements. - Manage agency onboarding, training, and ongoing development to maintain successful offline sales channels. - Conduct site assessments for infrastructure, branding, security, and facilities management, escalating concerns as needed. - Collaborate with Government Affairs and Infrastructure teams to identify new sales locations and optimize subsidy and bus stop development. - Travel frequently (50-75%) to oversee regional operations, conduct audits, and foster strong partnerships. Qualifications - Excellent written and verbal communication skills with the ability to engage at various levels of management. - Highly organized, detail-oriented, and able to multitask in a fast-paced environment. - Strong problem-solving and decision-making skills, ensuring efficiency and compliance. - Experience with bus terminal operations is preferred but not required. - Proficiency in Microsoft Office Suite and familiarity with Salesforce for data tracking and process optimization. - A proactive approach to improving regional operations, driving KPIs, and mitigating risks. Benefits - Comprehensive Wellness Coverage – Competitive Medical, Vision, and Dental plans, including multiple FSAs (Health and Dependent Care). - 401(k) Matching – 401(k) plan with up to 4% company matching contributions. - Flexible Time Off – Take time off when you need it, as you need it, subject to business needs and manager approval. - Paid Parental Leave – 8 weeks of fully paid leave to support new parents and growing families. - Company Paid Life Insurance – Basic company-paid life insurance equal to your annual salary. - Lifestyle Spending Account – Receive up to $600 per year for eligible lifestyle-related services. - Tuition Support – Up to $5,250 per year reimbursed for your continued education and development after 12 months of continuous service. - 24/7 Employee Assistance Program – Free, confidential support for mental health, legal, financial, and family issues, including up to 5 free counseling sessions per year. - Work from (M)Anywhere – Depending on your role, work from another location for up to 60 days per year.

• The Site Manager has oversight and responsibility for a particular region and/or field offices for an assigned contract • Responsible for oversight of all aspects of administrative, technical, operational, contractual, and financial components of the program • Responsible for the company’s quality control plan and implementing established workflows, policies, procedures and protocols, and fiscal accountability for work performed on their office • Enforce program changes as specified by the Program Manager and Deputy Program Manager and disseminate guidance to personnel • Ensure ongoing program-wide compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations • Implements, monitors, and ensures the effectiveness of the company’s quality control plan and training programs • Escalates concerns and suggests improvement to the Program Manager • Maintain a consistent level of communication with all employees, other departments, executive management, interacting with high level authorities between agencies • Ensures uniform processes and procedures are implemented and executed across all program offices • Conduct weekly meetings with supervisors to ensure adherence with company and project processes, address any field concerns and elevate issues to Deputy Program Manager for resolution • Assist with schedule management on a weekly basis and ensures staffing is consistent, while maintaining enough flexibility to meet project demands and customer needs • Responsible for monitoring staff utilization and controlling overtime • Conduct random in-person spot checks during field site visit events to ensure contract compliance • Prepare and conduct Site Supervisor evaluations; coaching and corrective action; recommend salary increases for Site Supervisors • Manage and review all schedules on a weekly basis and ensure staffing is consistent and fair in the company’s scheduling database while maintaining enough flexibility to meet project demands • Ensure changes made to the schedule are communicated in a timely manner • Track and monitor weekly and monthly labor hours; approves time sheets and expense reports for staff • Manage and approve all leave requests on a weekly basis • Conduct interviews with candidates for various site positions • Attend and provide an overview of the site operations during each new hire training class • Identify future staffing needs with input from Site Supervisors and Operations Manager • Identify inappropriate employee behavior and or performance issues in collaboration with Site Supervisors and People Services and address through corrective and or disciplinary action • Work with People Services to document progressive discipline actions • Provide recommendations for updates to SOPs to Project Manager and Deputy Program Manager • Ensure that the program is in compliance with quality control standards, training and contractual requirements, but also meets other or exceeds other standards, as necessary • Ensure compliance with the company’s policies and procedures and ensures changes are communicated to the team, as necessary • Assist Program Manager with the development and refinement of policy interpretation, guidelines, and procedures that will improve or enhance service delivery of the program • Manage the financial aspects of all projects and ensures the proper utilization of all staff including limiting overtime hours for all staff • Monitor Power BI to ensure timely, accurate and consistent data collection • Monitor the effectiveness of IT systems and brings any changes and improvements to the IT Steering Committee for implementation