Incident Manager

ManagerManagerFull TimeRemoteLeadTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$103.9K - $145.5K / year

Seniority

Lead

No structured requirement data.

Job Description

Incident Manager

Databricks

Role Description As an Incident Manager, you will lead Databricks’ most critical production incidents while providing clear, accurate, and timely communication to customers, executives, and engineers. You’ll serve as both incident commander and reliability engineer; orchestrating multi-team responses, driving real-time status updates, and partnering with engineering to analyze and prevent failures. Your work will ensure Databricks maintains not only technical resilience but also customer and stakeholder confidence during high-impact events. This role combines operational leadership, technical systems knowledge, and exceptional communication skills. You will be at the intersection of engineering depth and operational clarity, ensuring that every major incident is managed with precision, transparency, and continuous improvement. The impact you will have here: - Lead critical incidents — coordinate multi-disciplinary response efforts across Databricks’ cloud-based services to rapidly mitigate impact and restore operations. - Drive technical root cause analysis and reliability improvements — collaborate with engineering teams to trace and document underlying causes across distributed systems, services, and data stores. - Summarize key learnings, clearly communicate action items, and ensure that technical and procedural improvements are followed through. - Own communications during incidents — deliver frequent, high-quality updates to internal stakeholders (executives, engineering leadership, support) and compose and publish customer-facing notifications that are accurate, timely, and empathetic. - Mentor and train peers in both incident communication and technical response disciplines to raise the overall quality of Databricks’ incident response. Qualifications - 5+ years of experience in incident management, site reliability engineering, or production operations supporting large-scale, cloud-native systems. - Proven ability to lead and coordinate high-severity incidents, including identifying impact, isolating fault domains, and managing multi-team response efforts. - Strong understanding of cloud infrastructure (AWS, Azure, or GCP) — including compute, networking, storage, and observability components. - Deep expertise in log analysis and debugging — familiarity with log aggregation and search tools (e.g., Datadog, Elasticsearch, Splunk, Cloud Logging, or OpenTelemetry). - Hands-on experience with observability systems — metrics, logging, and tracing frameworks (Prometheus, Grafana, OpenTelemetry, etc.). - Proficiency in at least one major programming or scripting language (Python, Go, or Bash) for automating diagnostics, data collection, or analysis. - Experience developing and maintaining incident playbooks and communication templates to ensure consistent, timely updates. - Excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences. - BS, Master's or other advanced degree in Computer Science or Computer Engineering, or related Engineering field. Benefits - Comprehensive benefits and perks that meet the needs of all employees. - Eligibility for annual performance bonus, equity, and other benefits. Company Description Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow.

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