• Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels. • Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption. • Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings. • Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews. • Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. • Build business cases; define value realization; articulate expansion opportunities; schedule checkpoint reviews with stakeholders. • Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment. • Collaborate on adoption and expansion initiatives to drive customer success. • Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value. • Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership.

Role Description A área de Customer Success da Involves é responsável por garantir que tudo esteja em perfeita harmonia com nossos clientes. São as pessoas que estão aqui para o que der e vier, prontas para oferecer uma experiência que ultrapasse todas as expectativas. Qual será seu papel? - Desenvolver projetos, equipes e pessoas, além de ter o desejo do próprio crescimento pessoal e profissional. Como será seu dia a dia: - Criar um relacionamento amigável e profissional com os clientes; - Identificar as necessidades dos clientes, assim como realizar a análise da situação atual com o objetivo de manter a boa saúde de cada conta atribuída; - Assessorar ao time de IS (Implementation Success) no processo de implantação, quando necessário; - Identificar e criar oportunidades de negócio e expansão; - Executar projetos junto com os clientes que levem a expansão das contas; - Realizar treinamentos com clientes internos e externos; - Manter as demais equipes informadas sobre o andamento dos projetos; - Monitorar e reverter Churn; - Garantir que o cliente obtenha êxito em utilizar os produtos da Involves; - Fidelizar o cliente, através de um relacionamento amistoso e produtivo. Qualifications - Espanhol fluente ou nativo; - Experiência anterior como Customer Success; - Ter atuado com clientes B2B, de preferência Enterprise; - Boa comunicação oral e escrita; - Experiência anterior em gestão de projetos; - Conhecimentos intermediários em Excel: filtros, funções de soma e contagem, concatenação, classificação de registros e uso básico do software; - Conhecimentos básicos em Powerpoint: formatação de texto, posicionamento dos componentes e uso básico do software; - Conhecimentos gerais em tecnologia: boa noção de internet, internet móvel, e-mails, facilidade com utilização de sistemas em geral; - Ser motivado e ter a capacidade de executar um projeto de consultoria, com um cronograma de entrega bem ajustado; - Gostar de se conectar a pessoas e trabalhar com atendimento e relacionamento com clientes; - Facilidade de organização para gestão de tempo; - Disponibilidade para viagens esporádicas; - Saber negociar e delegar tarefas de acordo com a necessidade do cliente. Requirements - Conhecimento em trade marketing; - Conhecimento em Inglês e/ou Francês; - Curioso por pesquisar diferentes segmentos e modelos de negócios; - Conhecimento no mercado chileno. Benefits - Cultura Remote First & Anywhere Office – Trabalhe de qualquer lugar. - Cartão Caju (bandeira Visa) para você usar com: alimentação, refeição, mobilidade, cultura, saúde e educação. Custeado 100% pela empresa. - Day off - No mês do seu aniversário, escolha um dia para folgar e aproveitar como quiser. - Plano de Saúde e Odontológico para cuidar de você e seus dependentes. - Wellhub – Em parceria com a Caju+, escolha o plano que melhor te atende com condições especiais, além de você, seus pais e dependentes legais também usufruem desse benefício; - Conexa Saúde - 2 sessões de psicoterapia e 2 sessões de nutrição online - 100% custeadas pela empresa. - Desconto em medicamentos e exames na rede Navdasa; - Seguro de vida para sua segurança e tranquilidade; - Budget exclusivo para educação mensal, para você investir no seu crescimento profissional; - Programa de Participação nos Resultados anual; - Licença-maternidade e paternidade estendidas; - Dias extras de folga entre Natal e Ano Novo para aproveitar com quem você ama; - Vale-transporte (conforme modelo de trabalho) 100% custeado pela empresa; - Parceria com o plano veterinário Guapeco para cuidar do seu pet; - Diversas parcerias e descontos exclusivos para você.

• Serve as the first line of response for customer issues through the Support Portal. • Gather details, reproduce issues when possible, and provide Tier 1 troubleshooting. • Resolve Tier 2 issues when feasible by applying product knowledge and established best practices. • Escalate complex or unresolved cases to Tier 3 with complete documentation. • Maintain accurate records of customer interactions and resolutions in Salesforce and Jira. • Contribute to FAQs, knowledge base articles, and training content to improve customer enablement. • Support Customer Success Managers in customer check-ins and other success initiatives. • Monitor SLA commitments to ensure timely, high-quality responses.

Role Description Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then Blink’s Customer Service (CS) Technical Support team would like to talk to you! Hours are Sun-Sat with a combination of 4x10 or 5x8 schedules. Key job responsibilities - Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email - Working with other customer support teams to ensure a consistent and high-quality level of support - Being a voice and advocate for our customers when something doesn’t feel right - Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments - Acting as an advocate for our customers by reporting and acting on observed areas for improvement - Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience - Assisting with customer communication during Blink’s critical launches and support events - Working across the customer service spectrum to ensure a consistent and highest-quality level of support - Developing detailed knowledge about specific product lines and features - Driving projects that improve support-related processes - Supporting Blink Subscription service A day in the life: As a Technical Support Associate in the CS/Technical Support team, you’ll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, you’ll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity. Qualifications - 2+ years of customer service experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience with Microsoft Office products and applications - 2+ years of technical support experience - 2+ years of supporting and maintaining a corporate network environment experience - Experience in managing firewalls, or experience in Linux and Networking protocols - Experience providing technical support for mobile devices (iOS, Android) - Experience working independently with minimal supervision - Speak, write, and read fluently in German Requirements - Experience troubleshooting and debugging technical systems, or experience working with customers with a passion for delivering exceptional service and experience that includes strong analytical skills, attention to detail, and effective communication abilities - Experience troubleshooting and documenting findings - Experience in oral and written communication - Experience working in a fast-paced work environment - Experience using CRM tools Benefits - The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. - Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. - Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .