Telemarketing Operator

MarketingMarketingFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

4 days ago

Salary

0

Seniority

Senior

High SchoolPortuguese

Job Description

Telemarketing Operator

Laboratório Centrallab

• Provide inbound and outbound customer service by phone, chat, and email, ensuring prompt, courteous, and solution-oriented support; • Prepare quotes for laboratory tests and vaccines, providing clear and accurate information; • Register and update patient records in the system, ensuring the accuracy and reliability of information; • Schedule home sample collection services and guide clients through the process; • Provide guidance on tests, preparation requirements, result turnaround times, and service locations; • Direct requests to the appropriate departments and follow up on the service flow as needed; • Contribute to the quality of the customer experience by following the institution's service processes and standards.

Job Requirements

  • Experience in clinical analysis laboratories, medical clinics, or other healthcare institutions;
  • Experience providing customer service via WhatsApp, chat, and phone;
  • Experience using the Shift system;
  • Knowledge of medical insurance agreements, authorizations, and related service procedures.

Benefits

  • Labfuncion Plan

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