• Manage calendars, including internal and external commitments; ensure that schedules are followed and respected to optimize schedules & meeting conflicts are proactively resolved • Compile data and provide various regular and ad hoc reports to management for review and determination; review, research and/or enter data in various systems to support respective functional areas • Serves as first point of contact for the operational functional areas and various other internal departments to receive, solve and/or escalate inquiries and issues • Prioritize and track inbound communication to assigned executives — including meeting requests, information requests, etc. • Provide administrative support to team of 3-4 executives, including coordination of travel arrangements and itineraries; supporting onboarding and offboarding efforts of employees; preparing and submitting expense reports; coordinating logistics for meetings and special events; assisting with company events and team retreats • Support the team in adopting AI-driven workflows and tools to enhance efficiency; assist with AI-related initiatives and projects as needed.

• Perform preventative care screenings, complete medication reconciliation, diagnose medical conditions and provide health coaching, referrals and treatment when clinically appropriate. • Outreach members who are more chronically ill based on historical and suspected health information. • Engage members who have a lower probability of seeing their PCP. • Identify areas in the member's medical journey that can be improved by increasing their access to care with a licensed provider. • Cross-train into urgent care and/or virtual primary care service line • Interact with members virtually, including virtual assessment, diagnosis and treatment. • Compliance with all applicable laws and regulations • Other duties as assigned

• Triage the COO's inbox daily, distinguishing items requiring the COO's direct attention from items that can be handled, delegated, deferred, or filed; maintain a clear and current view of outstanding correspondence. • Draft first-pass responses to routine correspondence in the COO's voice, including acknowledgments, scheduling responses, internal coordination notes, and follow-up requests; route drafts for the COO's review and approval where appropriate. • Track commitments made by the COO and by counterparts in correspondence; ensure that promised actions and follow-ups are tracked to completion. • Maintain orderly filing of significant correspondence, contracts, and reference documents using the organizational tools the COO and operations team use day to day. • Own the COO's calendar end to end, including scheduling, rescheduling, conflict resolution, and time-blocking for focused work; maintain awareness of priorities so that scheduling decisions reflect what matters most rather than first-come-first-served. • Coordinate meetings across multiple time zones, including with counterparts in Europe and Asia, balancing the COO's schedule against the practical realities of international coordination. • Prepare the COO for meetings with relevant context — prior thread history, attendee background, agenda items, open questions, and any commitments or follow-ups outstanding from prior interactions. • Capture meeting notes and action items where the COO is unable to do so, or where a written record will serve subsequent follow-through; circulate to relevant parties as appropriate. • Maintain a comprehensive view of items the COO owes to directors, executive leadership, customers, partners, and external counterparts; surface commitments that are at risk of slipping before they become problems. • Coordinate the COO's travel end to end, including flights, accommodations, ground transportation, and the practical logistics of multi-day, multi-location trips spanning customer sites, manufacturing partner facilities, and ThermalWorks locations.

Role Description The Personal Executive Assistant provides personal and administrative support, facilitates communication with high profile talent, agents, and other executives, and represents the CEO and company professionally. Our client offers a collaborative, fast-paced, and high-performing environment that requires a high degree of customer service and communication skills. - Works closely with the CEO to understand priorities, tracking progress throughout the business day and maintaining alignment with objectives. - Maintains CEO's calendar, coordinates meetings and appointments, and keeps parties appropriately informed on a timely basis when changes occur. - Screens incoming calls and correspondence and responds independently as needed. - Provides personal assistance such as running errands, assisting with projects, helping with ordering cards and gifts, routine tasks, and arranging travel. - Responsible for the oversight of office housekeeping, supply, and office management. - Arranges, books, and monitors details of complex travel and itineraries. - Prepares expense reports and reconciles corporate credit card account. - Collects and compiles data, preparing assigned standard reports, communicating with various external and internal partners as required. - Organizes and facilitates meetings, appointments, and conference calls as requested. - Creates and maintains presentation, database, and spreadsheet files. - Organizes programs, events, meetings, or conferences by arranging facilities and caterers. - Prepares correspondence, filing, photocopying, scanning, and fax and mail distribution as required. - Requests couriers and deliveries. - Supports and demonstrates strong commitment to organization policies and procedures. - Exercises discretion and maintains confidentiality at all times. Qualifications - Bachelor's degree preferred but High School diploma or equivalent (G.E.D) with 2 years of related training/experience may be substituted. - Prior work experience in a similar role required, preferably in the entertainment industry. - Demonstrated proactive approach to problem-solving with strong decision-making capability and ability to work independently. - Demonstrated ability to work collaboratively in a team environment. - Exemplary planning and time management skills and ability to multi-task and prioritize workload. - Excellent interpersonal, verbal, and written communication skills. - Full comprehension of office management systems and procedures; up to date with advancements in office applications and tools; demonstrated proficiency with Google Docs and MS Office applications.